ASM

Service availability

The list below details any current or known upcoming disruption to services to the best of our knowledge. This information can change at very short notice.

Last change to the information on this page: Wednesday 20 Nov 2024 13:45

Service Any current or upcoming disruption
ASM Online Services
CCS-UK
CDS Live Service
Planned outage on to
See message from HMRC
Dear TPEF Member, 

Barclays advise that there will be an outage of Barclays.Net and iportal during the weekend of 23rd – 24th November 2024. Critical maintenance is required during this time to ensure the ongoing stability of these services.

If you use Barclays, please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.

Thank you,
Stephanie
HM Revenue & Customs 
CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 26th November 2024 until 4pm on Tuesday 26th November 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,
TDR Communications Team
CNS Compass
MCP Destin8
Planned outage on to
See message from MCP Plc
Destin8 Scheduled Downtime

Please be advised that Destin8 will be updated to version 5.22.0 on Thursday 21 November 2024 at 12:30 hrs and will be temporarily unavailable for up to 15 minutes.

This release contains a total of 28 Change Requests and Bug Fixes.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
NCTS/CTC
On 18th November NCTS switched on validation for LRNs and ARNs. This has resulted in receipt of G0033 errors on both Arrivals and Departures (GB). To resolve, you must input the Location Reference Number exactly as shown on your authorisation paperwork from the HMRC Transit Team. Please pay particular attention to case sensitivity and spacing.


For further advice please contact the NCTS Helpdesk, phone 0300 322 7095 Email: ncts.helpdesk@hmrc.gov.uk
or raise a ticket via the ASM Service Desk Portal

French Customs authorities will be switching off their national transit management system (Delta-T).

This outage will take place from Friday 22nd November 2024 at 18:00 until Monday 25th November 2024 at 10:00(CET) to complete the changeover from Phase 4 to Phase 5.

This downtime does not affect GB systems and no change in process is required by UK operators who will also continue to complete the SI BREXIT system.

Full details of the system downtime can be found here.
Pentant

Service History

Date/Time Service Resolution
18/11/24 07:30 - 18/11/24 08:30 NCTS/CTC
Planned outage on to
See message from HMRC
Planned maintenance activities will be undertaken on the NCTS live service on Monday 18th November 2024:

NCTS XI 7:30am-8:00am

NCTS GB 8:00am-8:30am

The service will be available, however, during this time, users may experience slow running of the NCTS Service.

HMRC apologise for any inconvenience this may cause
16/11/24 00:00 - 16/11/24 06:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear members,

Barclays Planned Maintenance – Saturday 16th November 2024

Barclays will be carrying out planned maintenance on their File Gateway – Payments Originating Overseas – Faster Payment – Payment System, on Saturday 16th November 2024, 00:00 to 06:00, during this time, payments will be delayed.

If you use Barclays, please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.
12/11/24 13:00 - 12/11/24 15:50 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

Hello,

 We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Tuesday 12th November 2024 until 4pm on Tuesday 12th November 2024.

 There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team
12/11/24 12:08 - 13/11/24 15:38 CDS Live Service
Service degradation: Sequoia users are experiencing disruption via GVMS. This first started on .
See message from HMRC
We are experiencing technical difficulties with the Goods Vehicle Movement Service (GVMS) and work continues to resolve the issue as quickly as possible.

We are aware that not all goods movements on route to border locations have been able to create a valid Goods Movement Reference (GMR).

If you are able to complete a GMR, then you should continue to do so. If you are not able to complete a GMR, then vehicles or trailers carrying non-controlled goods may travel without one during this period., However, you must provide alternative documentation. For example, one of the following (non exhaustive):Transit Accompanying Document (TAD) (If unable to create a TAD, then photocopies or digital copies of copy 4 of the SAD should be carried); Movement Reference Number (MRN); Declaration Unique Consignment Reference (DUCR); Hauliers with empty vehicles can provide their GB EORI number.

For GVMS availability, please visit:https://www.tax.service.gov.uk/customs-service-status/service-availability

We apologise for any inconvenience this causes.
10/11/24 16:00 - 10/11/24 17:30 MCP Destin8
Planned outage on to
See message from MCP Plc
Destin8 Scheduled Downtime

Please be advised that Destin8 will be unavailable on Sunday 10 November 2024 at 1600 hrs for up to 90 minutes. This is to facilitate critical security updates to their servers.

If you require any further information or assistance then please contact the Destin8 Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
08/11/24 17:19 - 10/11/24 23:59 CDS Live Service
Planned outage on to
See message from HMRC

Barclays Planned Maintenance – Weekend of 8th November 2024:

Barclays advise that there will be an outage of Barclays.Net and iPortal during the weekend of 8 – 10th November 2024.
Critical maintenance is required during this time to ensure the ongoing stability of these services.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.

We hope this is useful for you, please ignore if this is not of relevance to you.
08/11/24 17:15 - 10/11/24 23:59 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

Barclays Planned Maintenance – Weekend of 8th November 2024:

Barclays advise that there will be an outage of Barclays.Net and iPortal during the weekend of 8 – 10th November 2024.
Critical maintenance is required during this time to ensure the ongoing stability of these services.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.

We hope this is useful for you, please ignore if this is not of relevance to you.
04/11/24 00:01 - 04/11/24 04:00 CNS Compass
Planned outage on to
See message from CNS
CNS Compass

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a maximum downtime of 4 hours. We expect the work to be completed within 2 hours, but are allowing 4 hours in case we need to rollback.

This work is scheduled for the following time:

Monday 4th November 0001-0400hrs

During this time the following impacts will be felt:

  • Compass will not be available -
  • Unit status updates will not reach Compass -
  • All messaging will be queued & processed after restart -

All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,
The CNS Team
29/10/24 13:00 - 29/10/24 16:26 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 29th October 2024 until 5pm on Tuesday 29th October 2024.

There will be a complete outage during this period. Please can you inform your contacts.


Kind Regards,
TDR Communications Team
24/10/24 02:30 - 24/10/24 03:30 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,
Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 24th October 2024 starting at 02:30 AM BST to 03:30 AM BST.
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
21/10/24 07:30 - 21/10/24 08:30 NCTS/CTC
Planned maintenance on to
See message from HMRC

Monday 21st October 2024 between 07.30am- 08.30am.

Planned maintenance activities will be undertaken on the NCTS live service on Monday 21st October 2024:

NCTS XI 7:30am-8:00am
NCTS GB 8:00am-8:30am

The service will be available, however, during this time, users may experience slow running of the NCTS Service.

HMRC Apologies for any inconvenience this may cause
17/10/24 12:30 - 17/10/24 12:45 MCP Destin8
Planned outage on to
See message from MCP Plc
Please be advised that Destin8 will be updated to version 5.21.0 on Thursday 17 October 2024 at 12:30 hrs and will be temporarily unavailable for up to 15 minutes.

This release contains a total of 22 Change Requests and Bug Fixes including a series of preparatory changes for ENS requirements coming into force on 31st January 2025!

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
17/10/24 02:30 - 17/10/24 03:30 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 17th October 2024 starting at 02:30 AM BST to 03:30 AM BST.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks, and regards,
Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
15/10/24 12:00 - 15/10/24 15:22 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

We are emailing to advise you that the CDS TDR Service will be unavailable from: 

  • 12pm on Tuesday 15th October 2024 until 5pm on Tuesday 15th October 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team
13/10/24 16:00 - 13/10/24 17:30 MCP Destin8
Planned outage on to
See message from MCP Plc
Destin8 Scheduled Downtime

Please be advised that Destin8 will be unavailable on Sunday 13 October 2024 at 1600 hrs for up to 90 minutes. This is to facilitate critical security updates to their servers.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
11/10/24 15:16 - 11/10/24 17:46 CNS Compass
Service degradation: CNS are currently experiencing delays to their Compass/CDS Messaging Service. This first started on .
See message from CNS
CNS

Dear Customer

We are writing to advise that we are aware of messaging delays in our Compass application.

The messaging queues are decreasing, and our technical team are currently working on a solution.

The Compass platform remains available to users.

All other CNS services are available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,
The CNS Team
09/10/24 11:44 - 10/10/24 15:00 CNS Compass
Service degradation: Sequoia users are experiencing disruption via CNS. This first started on .
See message from CNS
Dear CNS Customer,

Please note that we are aware of some delays receiving messages back from CDS.

Note that CNS is in dialogue with HMRC and will keep you updated.

However please note that the below may be affected:

•Declaration Status updates

•Notification messages

•Updates to inventories on Compass

If you have any questions or concerns, please do not hesitate to contact our service desk.

Thank you for your patience and understanding.


Kind regards,

The CNS Team
08/10/24 12:00 - 08/10/24 12:30 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Tuesday 8th October 1200-1230hrs midday

During this time the following impacts will be felt:

- Compass will not be available -

- Unit status updates will not reach Compass -

- All messaging will be queued & processed after restart -


All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.


With kind regards,

The CNS Team
06/10/24 22:00 - 07/10/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS
CNS Core Infrastructure Maintenance - Sunday 6th to Monday 7th October

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 6th October and completing by 04:00 BST Monday 7th October 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 8th of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:

 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
05/10/24 09:58 - 05/10/24 15:57 CCS-UK
Service degradation: Sequoia users are experiencing disruption via CCS-UK on Inventory link CDS declaration. This first started on .

CCS-UK are still looking into this and they are working with their development team to fix the issue.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
05/10/24 05:30 - 05/10/24 19:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Members,

Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 5th October 2024, 05:30 to 19:30, this may have an impact on processing durations for some declarations

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.

Thank you,
HM Revenue & Customs
04/10/24 19:10 - 05/10/24 01:05 CCS-UK
Service degradation: Sequoia users are experiencing disruption for inventory linked CDS declarations via CCS-UK. This first started on .

We have had confirmation from CCS-UK that there is an ongoing issue that is currently being investigated.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
See message from CCS-UK
Dear CCS-UK User,
Please be advised that we have completed the planned downtime activity.
"The issues regarding messages delays are now resolved.
A Temporary fix has been put in place, a permanent fixed will be implemented as soon as possible."
All the services have been restored.
You should be able to receive messages as normal.
Please do inform us in case of any delay or no response.
Thanks and regards,
Manish Pillai
01/10/24 17:00 - 01/10/24 17:59 CDS Test Service (TDR)
Service degradation: Sequoia users are experiencing disruption via HMRC. This first started on .

TDR declarations will currently receive a communication error due to the planned outage overrunning.
01/10/24 09:00 - 01/10/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 9am on Tuesday 1st October 2024 until 5pm on Tuesday 1st October 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards,
TDR Communications Team
29/09/24 22:00 - 30/09/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS
CNS Core Infrastructure Maintenance - Sunday 29th to Monday 30th September

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 29th September and completing by 04:00 BST Monday 30th September 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 7th of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:

 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
28/09/24 21:30 - 29/09/24 03:30 CDS Live Service
Planned outage on to
See message from HMRC
Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 28th September 9:30pm until 3:30am Sunday 29th September.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.
 
For guidance on GVMS please refer to the GVMS service availability and issues page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

Import movements using GVMS during the outage – customers should check the declaration status and arrive where necessary.

https://www.gov.uk/guidance/manually-arrive-your-goods-in-the-uk

If moving consignments containing controlled goods with pre-lodged declarations, follow published guidance and attend port inspection facilities / Inland Border Facilities for goods to be inspected and released.

https://www.gov.uk/guidance/list-of-goods-imported-into-great-britain-from-the-eu-that-are-controlled

If exporting goods from locations which require an arrived export, submit your declaration and obtain permission to progress (P2P) before the outage. If exporting goods from any other location, you will need to arrive at the border location and obtain P2P prior to the outage or wait until after the outage to move your goods.

https://www.gov.uk/guidance/check-which-locations-need-an-arrived-export-declaration-from-1-january-2022

We apologise for any inconvenience this may cause.
28/09/24 20:30 - 28/09/24 23:30 NCTS/CTC
Planned outage on to
See message from HMRC

We will be carrying out essential maintenance to the New Computerised Transit System (NCTS) XI & GB channels, on Saturday 28th September 2024, timings as follows:

• NCTS XI 20:30 – 22.00 Sat 28/09/24 Duration 1.5hrs
• NCTS GB 22:00 – 23.30 Sat 28/09/24 Duration 1.5hrs

Any NCTS data submitted during this period via the NCTS XI & GB service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see NCTS service availability page to check for latest updates on system availability status.


HMRC apologises for any inconvenience.
27/09/24 22:16 - 28/09/24 09:35 CCS-UK
Service degradation: Sequoia users are experiencing disruption via CCS-UK. This first started on .CCS-UK are investigating the issue that is causing delays to CDS declaration.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
26/09/24 02:30 - 26/09/24 03:30 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,
Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 26th September 2024 starting at 02:30 AM BST to 03:30 AM BST.
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
25/09/24 19:00 - 25/09/24 20:03 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia. You can prepare your CDS declarations ready to send once the outage is complete, but will not be able to view or prepare Transit Phase 5 movements so please retrieve any Transit documents you need prior to the outage.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
25/09/24 12:00 - 25/09/24 12:30 CNS Compass
Planned outage on to
See message from CNS
Dear Customer,

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Wednesday 25th September 1200-1230hrs midday

During this time the following impacts will be felt:

- Compass will not be available

- Unit status updates will not reach Compass

- All messaging will be queued & processed after restart

All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,

The CNS Team
22/09/24 22:00 - 23/09/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS
CNS Core Infrastructure Maintenance - Sunday 22nd to Monday 23rd September

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 22nd September and completing by 04:00 BST Monday 23rd September 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 6th of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:

 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
22/09/24 00:00 - 22/09/24 04:00 CDS Live Service
Planned outage on Sunday 22nd September 2024 at 00:00 BST to Sunday 22nd September 2024 at 04:00 BST 
See message from HMRC
Dear TPEF Member, 

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 22nd September 2024, 00:00 to 04:00, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.
18/09/24 19:00 - 18/09/24 20:01 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia, however you can still prepare your declarations ready to send once the outage is complete.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
18/09/24 04:00 - 18/09/24 04:30 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Wednesday 18th September 2024 starting at 04:00 AM BST to 04:30 AM BST

Dear CCS-UK User,
Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 18th September 2024 starting at 04:00 AM BST to 04:30 AM BST.
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
17/09/24 16:51 - 17/09/24 17:45 CNS Compass
CNS are currently experiencing service degradation to their Compass Service. This first started on .
See message from CNS
Dear Customer

Compass Disruption

CNS regrets to advise that we are currently experiencing unplanned disruption to our Compass Service.

We are aware of an issue with accessing CNS and are working on this as a priority.
Our support team and external partners are working on a resolution to restore the service.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause.

Many thanks
The CNS Team.
helpdesk@cnsonline.net
Tel: 02380 799600
17/09/24 12:00 - 17/09/24 15:54 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

Good Afternoon,

We are emailing to advise that the CDS Trader Dress Rehearsal (TDR) planned service outage is now complete. 
The service is available for you to resume your testing and declarations can be submitted as usual. 
The updates made to the CDS Trader Dress Rehearsal Service during this maintenance window include:    
• Delivering CR132, which enables the ability to practice Exports scenarios that involve MUCRs in the TDR service. Further details on CR132 can be found in the ‘Workarounds for known errors with the Customs Declaration Service’ document published here.     
• Refreshing UK/EU Tariff data held in CDS TDR, using data which has been copied from Production on 11th September 2024.*
• Refreshing Trader personal, account, and licensing data held in CDS TDR, using data which has been copied from Production on 17th September 2024.*

*Trader Dress Rehearsal is a sandbox environment and is regularly refreshed with Trader data and data from the Online Tariff on a given date, as such any CDS changes to Trader data in the live service or updates to the Online Tariff will not be reflected in TDR instantaneously.
Kind Regards,
TDR Communications Team.
15/09/24 22:00 - 16/09/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS
CNS Core Infrastructure Maintenance - Sunday 15th to Monday 16th September

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 15th September and completing by 04:00 BST Monday 16th September 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 5th of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:


 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
15/09/24 00:00 - 15/09/24 08:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear TPEF Member,

For your information,

Barclays Planned Maintenance – Sunday 15th September 2024

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 15th September 2024, 00:00 to 08:00, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the maintenance. The recommendation would be to pay into the account in advance of the delays, to ensure sufficient balance was already present.

For Immediate Payment the alternative during the maintenance would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays maintenance.
09/09/24 23:30 - 10/09/24 01:30 CNS Compass
Planned outage on to
See message from CNS
Dear CNS Customer,

We are writing to inform you that Compass will be unavailable tonight, Monday 9th September, for a maximum of two hours from 2330hrs. This is to allow our Technical Team to carry out emergency work.

All messaging will be queued and processed after restart.

We anticipate that this work will take between one and two hours to complete. Compass is expected to be available again from 0130hrs at the latest.

If you have any questions or concerns, please do not hesitate to contact our service desk.

Thank you for your patience and understanding.

Kind regards,
The CNS Team
09/09/24 10:55 - 11/09/24 11:54 CNS Compass
CNS technical team continues to work on a solution for declarations that are stuck on submitted prior to 16:15 on Monday 9 September 2024.
Any new declarations submitted after this time are going through.
If your declaration has a communication error please re-send.

Important customer advisory message below:

See message from CNS

CDS Messaging Delays - resolution actions

Dear CNS Customer,

Please accept our sincere apologies for the messaging issues experienced yesterday.

Declarations submitted after 16:15hrs appear to have processed correctly, but we do still have a large number of declarations stuck that were submitted prior to this time.

If you submitted a declaration yesterday during the period 10:50hrs to 16:15hrs , and it is stuck with no response received, can we ask you to try the following actions to resolve:


- for an arrived declaration, please resubmit.
- for a pre-lodged declaration, please resubmit unless the inventory record has arrived, in which case please cancel and resubmit as an arrived declaration.

Many thank for your co-operation and assistance.

Kind regards,
The CNS Team
08/09/24 22:00 - 09/09/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS
CNS Core Infrastructure Maintenance - Sunday 8th to Monday 9th September

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 8th September and completing by 04:00 BST Monday 9th September 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 4th of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:

 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
08/09/24 16:00 - 08/09/24 17:30 MCP Destin8
Planned outage on to
See message from MCP Plc

Please be advised that Destin8 will be unavailable on Sunday 8 September 2024 at 1600 hrs for up to 90 minutes. This is to facilitate critical security updates to our servers.

Messages sent and received during the downtime will be queued and processed accordingly when Destin8 is back up.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
05/09/24 12:30 - 05/09/24 12:45 MCP Destin8
Planned outage on Thursday 5 September 2024 at 12:30 BST to Thursday 5 September 2024 at 12:45 BST
See message from MCP Plc

Please be advised that Destin8 will be unavailable on Thursday 5 September 2024 at 12:30 hrs for up to 15 minutes. This is to facilitate the implementation of Destin8 Release 5.20.0.

Messages sent and received during the downtime will be queued and processed accordingly when Destin8 is back up.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.

04/09/24 09:00 - 12/09/24 11:51 CCS-UK
Service degradation: Sequoia users are experiencing slow responses to CDS Declarations during periods of high traffic.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

See message from CCS-UK

CCS-UK are continuing to experience some intermittent issues and therefore at times of high traffic throughout the day you may experience delays. Our 3rd line support team are monitoring and analysing the underlying causes and plan to implement fixes and workarounds over the coming weeks that will attempt to address the issues.

CSS-UK apologise for the inconvenience caused.
03/09/24 12:52 - 03/09/24 18:02 CCS-UK
Service degradation: CCS-UK are still investigating an ongoing issue that is causing delays to CDS declaration by approximately 4-7 minutes. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
See message from CCS-UK

CCS-UK are continuing to experience some intermittent issues and therefore at times of high traffic throughout the day you may experience delays. Our 3rd line support team are monitoring and analysing the underlying causes and plan to implement fixes and workarounds over the coming weeks that will attempt to address the issues. CSS-UK apologise for the inconvenience caused.
03/09/24 12:00 - 03/09/24 15:33 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
HMRC have advised that CDS TDR (Trader Dress Rehearsal) Service will be unavailable from:

12pm on Tuesday 3rd September 2024 until 5pm on Tuesday 3rd September 2024.

There will be a complete outage during this period.
02/09/24 15:18 - 02/09/24 18:04 CCS-UK
Service degradation: Sequoia users are experiencing delays in CDS response times by approximately 5-13 minutes via CCS-UK. This first started on 02nd Sept 2024 at 15:18 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
01/09/24 22:00 - 02/09/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS
CNS Core Infrastructure Maintenance - Sunday 1st to Monday 2nd September

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 1st September and completing by 04:00 BST Monday 2nd September 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 3rd of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:

 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
25/08/24 22:00 - 26/08/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS

CNS Core Infrastructure Maintenance - Sunday 25th to Monday 26th August

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 25th August and completing by 04:00 BST Monday 26th August 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the 2nd of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:

 

We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
23/08/24 08:27 - 23/08/24 10:57 CNS Compass
Service degradation: Sequoia users are experiencing CDS response delays via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.
If you have already resubmitted your declaration you may receive a CDS LRN uniqueness error CDS12003. You must ignore this and wait for the original transmission response to arrive. Do not delete the declaration.

If your declaration has a communication error please re-send.
21/08/24 11:25 - 22/08/24 08:02 CCS-UK
Service degradation: CDS declaration responses are being delayed up to 35 minutes. This first started on 21st August at 11:25 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.
If you have already resubmitted your declaration you may receive a CDS LRN uniqueness error CDS12003. You must ignore this and wait for the original transmission response to arrive. Do not delete the declaration.

If your declaration has a communication error please re-send.

See message from CCS-UK

Dear CCS-UK User, 
 
We have reduced the delay significantly, but we are still experiencing intermittent delays. Our teams are still working on a permanent resolution.

We will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com
21/08/24 11:25 - 22/08/24 18:03 CCS-UK
Service degradation: Sequoia users are seeing sporadic delays via CCS-UK. This first started on .
See message from CCS-UK

CCS-UK Intermittent Slowness since Wednesday 21st August 2024 – 11:25 AM BST – Update 

Dear CCS-UK User, 

We can still see sporadic delays throughout the day though currently all queues are running as they should and therefore no delays. 
Our teams are still fully focused on providing a permanent resolution.
 
We will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
20/08/24 12:15 - 20/08/24 18:23 CCS-UK
Service degradation: Slow responses to CDS declarations of up to 3 minutes sent via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
20/08/24 12:00 - 20/08/24 15:51 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
HMRC have advised that CDS TDR (Trader Dress Rehearsal) Service will be unavailable from:

12pm on Tuesday 20th August 2024 until 5pm on Tuesday 20th August 2024.

There will be a complete outage during this period.
19/08/24 20:00 - 19/08/24 23:00 CCS-UK
Planned outage on to
See message from CCS-UK

CCS-UK Planned Downtime on Monday 19th August 2024 starting at 20:00 PM BST to 23:00 PM BST

Dear CCS-UK User,
Please be advised that as a part planned system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Monday 19th August 2024 starting at 20:00 PM BST to 23:00 PM BST.
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please note that CCS-UK Services linked to CHIEF are not affected.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
18/08/24 22:00 - 19/08/24 04:00 CNS Compass
Planned maintenance on to
See message from CNS

CNS Core Infrastructure Maintenance - Sunday 18th to Monday 19th August

Dear CNS customer,

CNS will be performing updates to our core infrastructure, starting at 22:00 BST Sunday 18th August and completing by 04:00 BST Monday 19th August 2024.
This is a 6-hour window – with 4 hours’ worth of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event of us having to undertake a rollback of the updates, CNS will require a two hour outage within the 6 hour window to all services to complete the activity.

This update is part of a series of work to be performed over 8 separate weekends. This will be the first of 8.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.
The risk of any issues is decreasing with each successive deployment.

We are pleased to share the full schedule for this project below.
We will send no further emails for the remaining steps so please do make a note of the following dates:
 



We thank you for your patience while we carry out this work.

Kindest regards

The CNS Team
18/08/24 04:00 - 18/08/24 06:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear TPEF Member,

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 18th August 2024, 4am to 6am, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.

For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Thank you,
HM Revenue & Customs
16/08/24 09:54 - 16/08/24 14:16 CCS-UK
Service degradation: CCS-UK are currently investigating an issue that is causing CDS declarations to be delayed up to 13 minutes sent via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/08/24 15:51 - 14/08/24 14:18 CCS-UK
Service degradation: CCS-UK have Identified an issue that is causing CDS declarations to be delayed up to 3 minutes. CCS-UK are working on resolving this and we will update once we have further details. This first started on Tuesday 13 August 2024 at 15:51 BST.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/08/24 11:29 - 13/08/24 13:06 CCS-UK
Service degradation: Slow responses to CDS declarations of up to 15 minutes sent via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/08/24 10:44 - 02/09/24 00:00 CHIEF Live Service
CHIEF is now closed to new declarations. Existing CHIEF export declarations can be amended and further processed until 2nd September 2024, when all access to CHIEF will be withdrawn.
13/08/24 10:44 - 02/09/24 00:00 CHIEF Test (HMUT)
The CHIEF HMUT test service will be available until 2nd September 2024, when all access to CHIEF will be withdrawn.
12/08/24 13:13 - 12/08/24 16:41 CNS Compass
Service degradation: Sequoia users are experiencing messaging Delays at LGP1 & SCT1. This first started on .
See message from CNS

Dear CNS Customer,

We are writing to inform you that the messaging delays on ports LGP1 and SCT1 are ongoing. Our technical team continues to work diligently to resolve these issues as quickly as possible.

We understand the inconvenience this is causing and apologise for the disruption to your service. We will continue to keep you informed of our progress and will provide another update at 16:30 today.

If you have any questions or concerns, please do not hesitate to contact our service desk.

Thank you for your patience and understanding.

Kind regards,
The CNS Team
11/08/24 16:00 - 11/08/24 17:30 MCP Destin8
Planned outage on to
See message from MCP Plc

Please be advised that Destin8 will be unavailable on Sunday 11 August 2024 at 1600 hrs for up to 90 minutes. This is to facilitate critical security updates to our servers.

Messages sent and received during the downtime will be queued and processed accordingly when Destin8 is back up.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
06/08/24 13:00 - 06/08/24 17:00 CDS Test Service (TDR)
Planned outage on to
See details below
HMRC have advised that CDS TDR (Trader Dress Rehearsal) Service will be unavailable from:

1pm on Tuesday 6th August 2024 until 5pm on Tuesday 6th August 2024.

There will be a complete outage during this period.
06/08/24 12:47 - 06/08/24 14:35 MCP Destin8
Service degradation: Sequoia users are experiencing disruption via MCP Plc. This first started on .
06/08/24 12:30 - 06/08/24 12:45 MCP Destin8
Planned outage on to
See message from MCP Plc
The downtime is to facilitate the implementation of Destin8 Release 5.19.0.

Messages sent and received during the downtime will be queued and processed accordingly when Destin8 is back up.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly
04/08/24 09:18 - 04/08/24 11:29 CCS-UK
Service degradation: CCS-UK have confirmed that responses to CDS declarations are now delayed by up to 3 minutes. Their third line support team are working on a priority to get this resolved. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
03/08/24 05:00 - 03/08/24 13:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear TPEF Member,

Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 3rd August 2024, 5am to 1pm, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.

For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Thank you,
HM Revenue & Customs
02/08/24 09:24 - 02/08/24 14:27 CCS-UK
Service degradation: CCS-UK have Identified an issue that is causing CDS declarations to be delayed up to 5 minutes. CCS-UK are working on resolving this and we will update once we have further details. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
01/08/24 15:53 - 01/08/24 17:08 CCS-UK
Service degradation: Slow responses to CDS declarations of up to 15 minutes sent via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
01/08/24 09:50 - 01/08/24 13:18 CCS-UK
Service degradation: Responses to CDS declarations via CCS-UK are improving and response times have reduced to 5 minutes. We will update you once the issue is fully resolved This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
29/07/24 14:38 - 29/07/24 16:40 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .
See message from CNS
Messaging Delays at LGP1 & SCT1

Dear CNS Customer,

We are writing to inform you that we are working to resolve messaging delays of up to two hours on the following ports:

LGP1
SCT1

Our technical team is working diligently to address these issues as a top priority. We apologize for any inconvenience caused by the delays.

If you have any questions or concerns, please do not hesitate to contact our service desk.

Thank you for your patience and understanding.
Kind regards,
The CNS Team
Telephone: 02380 799600
helpdesk@cnsonline.net
27/07/24 20:30 - 27/07/24 23:30 NCTS/CTC
Planned outage on to
See message from HMRC
Dear JCCC Members,

We endeavour, as always, to present important, timely, updates to you all in order that you can be empowered to support your own membership networks; as such please see the latest NCTS update, below.

We will be carrying out essential maintenance to the New Computerised Transit System (NCTS) XI & GB channels on Saturday 27th July 2024, timings as follows:

NCTS XI 20:30 – 22.00 Sat 27/07/24 Duration 1.5hrs
NCTS GB 22:00 – 23.30 Sat 27/07/24 Duration 1.5hrs

Any NCTS data submitted during this period via the NCTS XI & GB service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see NCTS service availability page to check for latest updates on system availability status.
https://www.tax.service.gov.uk/new-computerised-transit-system-service-availability

HMRC apologises for any inconvenience and also if you have already received this message from any other departmental source or mailing list.

Kind regards,
Tony Crampshee (he/him)
On behalf of the JCCC Secretariat
Borders & Trade | Customs Policy & Strategy (CP&S)
24/07/24 11:11 - 24/07/24 15:50 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .

We are seeing delays in response times from CCS-UK.

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
24/07/24 02:30 - 24/07/24 03:30 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Wednesday 24th July 2024 starting at 02:30 AM BST to 03:30 AM BST

Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Wednesday 24th July 2024 starting at 02:30 AM BST to 03:30 AM BST.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
23/07/24 17:33 - 24/07/24 09:13 CDS Test Service (TDR)
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRC

Hello,

 

We are emailing to advise you that the CDS TDR Service is still unavailable. 

We will update you as soon as planned maintenance activity is complete and the TDR service is restored.

We apologise for any inconvenience caused.


Kind Regards,

TDR Communications Team
23/07/24 13:00 - 23/07/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,
 
We are emailing to advise you that the CDS TDR Service will be unavailable from: 
1pm on Tuesday 23rd July 2024 until 5pm on Tuesday 23rd July 2024 
There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards
TDR Communications Team
22/07/24 15:51 - 22/07/24 16:00 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .
22/07/24 10:30 - 22/07/24 13:09 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.

From what we understand, this issue solely affects Inventory-Linked declarations.
19/07/24 07:05 - 19/07/24 12:00 MCP Destin8
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This first started on .
See message from MCP Plc

Good morning,

Thank you for your email.

As you may be aware, a number of sectors have been impacted today by a global IT outage. This has impacted our services and Destin8 is currently unavailable.

The issue appears to have been caused by an overnight update implemented by a major service provider. Further information can be found at the following BBC News article: https://www.bbc.co.uk/news/live/cnk4jdwp49et

As this is a widespread issue, we are limited on what we can advise at this time. We will endeavour to provide updates as and when we receive them.

Best regards,

Aimee

Customer Service Manager
01394 600205
help@mcpplc.com
www.mcpplc.com
19/07/24 07:05 - 19/07/24 12:00 Pentant
Unplanned outage: Sequoia users are reporting disruption via Pentant. This first started on .
See message from Pentant
Notification from GLN customers

CROWDSTRIKE ISSUES AFFECTING DESCARTES SERVICES

Dear Valued Customer

Crowdstrike has reported a global widespread issue which has affected Descartes services. We are working hard to recover these services and all should be up again with some backlog delays. We thank you for your patience during this time.
For additional announcements or to raise any questions or issues, please refer to the Customer Support Portal.
For additional announcements or to raise any questions or issues, please refer to the Customer Support Portal or you can email servicedesk@descartes.com

Customer Support Portal

Kind Regards,
Descartes Service Desk

Email: servicedesk@descartes.com
18/07/24 11:57 - 18/07/24 16:00 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
17/07/24 22:47 - 18/07/24 11:56 NCTS/CTC
Unplanned outage: Sequoia users are reporting disruption via NCTS / CTC. This first started on .

If your declaration is stuck on Declaration Failed to Send please open and resend the declaration. This may take several attempts. The ASM Service Desk has contacted NCTS / CTC and they are investigating the issue. 
17/07/24 11:35 - 17/07/24 18:09 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on Wednesday 17th July 2024 at 11:35 BST.

If your declaration is stuck on submitted, please do not re-send unless ASM advise to do so.

If your declaration has a communication error, please re-send.
17/07/24 02:30 - 17/07/24 03:30 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Wednesday 17th July 2024 starting at 02:30 AM BST to 03:30 AM BST.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
15/07/24 16:00 - 19/07/24 16:39 NCTS/CTC
Unplanned outage: Sequoia users are reporting disruption via NCTS. This first started on .


We are getting reports of Arrival messages not getting a response from NCTS. The NCTS helpdesk have stated that the IE043 Permission to Unload messages have been generated although ASM are not able to retrieve the messages on the NCTS system.


NCTS are investigating the issue. In the meantime please contact the NCTS helpdesk to get your goods released manually.


NCTS Helpdesk, phone 0300 322 7095
Email: ncts.helpdesk@hmrc.gov.uk
15/07/24 09:25 - 30/07/24 14:27 NCTS/CTC
NCTS Transit Phase 5 known issues:

  • If you complete GB to GB movements and do not declare office of transit then you will not receive the Unloading Permission. Please contact the office of destination for manual unloading permission and manual goods release. To prevent this happening declare the office of transit.
  • If State of Seals is not declared when a Seal # is present then NCTS will reject the unloading remarks. Currently the rejection message is not being sent back to Sequoia by NCTS. This failure to receive the rejection message is under investigation by NCTS. In the meantime, to resolve this issue contact the ASM Service Desk and ask for the Unloading Remarks to be reset to "Created" status. This will allow you to resend the Unloading Remarks with State of Seals declared. 

NCTS Helpdesk 0300 322 7095
Email: ncts.helpdesk@hmrc.gov.uk
09/07/24 09:00 - 10/07/24 11:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 9th July until 11am Wednesday 10th July

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,
TDR Communications Team.
08/07/24 11:00 - 09/07/24 11:23 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via CDS.This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
07/07/24 06:32 - 07/07/24 08:30 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. The earlier planned outage is still ongoing and HMRC advised this on .
See message from HMRC
The scheduled maintenance on the Customs Declaration Service (CDS) is taking longer that expected, we are working to complete the maintenance as soon as possible and will advise when the service is available. 

Declarations submitted will be processed at the end of the downtime. 

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.


We apologise for any inconvenience this may cause.
06/07/24 22:00 - 06/07/24 23:00 CNS Compass
Planned outage on to
See message from CNS
Dear Customer,

CNS are planning a brief downtime for essential systems maintenance. The downtime will last for just 10 minutes and will occur during the below time window:

Date: Saturday 6th July 2024
Time: between 22:00PM to 23:00PM (UK time)

All CNS products and services will be unavailable during the downtime. All messaging will be queued and will be processed as soon as the system has been restarted.

Please accept our apologies for any inconvenience this may cause and thank you for your patience.

Kind regards,

The CNS Team
06/07/24 21:45 - 07/07/24 00:01 NCTS/CTC
Planned outage on to
See message from HMRC
Dear members,

Due to the upcoming Customs Declaration Service (CDS) Release, declarations submitted into NCTS5 may be queued on Saturday 06th July 2024 between 09:45pm and Sunday 07th July 00:01am.

NCTS5 will be available during this time and any declarations queued will be held and processed once the maintenance activity has concluded.

We recommend customers submit declarations prior to the downtime to avoid any delay in movements.

HMRC apologies for any inconvenience caused.

Kind regards,

Mike
06/07/24 21:30 - 07/07/24 05:30 CDS Live Service
Planned outage on to
See message from HMRC
Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 6th July 2024, 9:30pm to 5:30am Sunday 7th July 2024.

Declarations submitted during this timeframe will be processed at the end of the downtime. 
Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  

For guidance on GVMS please refer to the GVMS service availability and issues page. 
Goods Vehicle Movement Service – service availability and issues – GOV.UK (www.gov.uk)

We apologise for any inconvenience this may cause.
06/07/24 05:30 - 07/07/24 02:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear TPEF Member,

Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 6th July 2024, 5:30am to 2am Sunday 7th July 2024, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.

For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Thank you,
04/07/24 12:30 - 04/07/24 12:45 MCP Destin8
Planned outage on to
See message from MCP Plc
Please be advised that Destin8 will be unavailable on Thursday 4th July 2024 at 12:30 hrs for up to 15 minutes. The downtime is to facilitate the implementation of Destin8 Release 5.18.0.

If you require any further information or assistance, then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
03/07/24 09:00 - 03/07/24 12:23 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
See message from CCS-UK

CCS-UK Message Delay since Wednesday 03rd July 2024 – 09:00 AM BST

Dear CCS-UK User,

Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS

It has been apparent since Wednesday 3rd July 2024 – 09:00 AM BST.

Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Please Note: fallback services not available, also CCS-UK cannot provide manual clearance.

Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
03/07/24 02:30 - 03/07/24 03:30 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Wednesday 3rd July 2024 starting at 02:30 AM BST to 03:30 AM BST (up to 1 hr)

Dear CCS-UK User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 3rd July 2024 starting at 02:30 AM BST to 03:30 AM BST (up to 1 hr).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
01/07/24 14:29 - 03/07/24 12:06 NCTS/CTC
HMRC advised at 14:24 that the NCTS Phase 5 GB service is now available.
However, the HMRC NCTS Service availability page still shows known issues with GB departures since 19:33.
01/07/24 12:00 - 03/07/24 15:29 NCTS/CTC
We have made a change to the NCTS Phase 5 Unloading Remarks in Sequoia.

If you were seeing a validation error as follows:

“/CC044C/Consignment/HouseConsignment/ConsignmentItem/Commodity/GoodsMeasure/netMass: The value ‘0.0 is invalid.”

You can now re-send the unloading remarks.
01/07/24 12:00 - 08/07/24 15:59 NCTS/CTC
Please upgrade to Sequoia v6.13 as this gives more detail about errors when transmitting to NCTS.
01/07/24 06:00 - 01/07/24 14:24 NCTS/CTC
Planned outage: The NCTS GB service will be unavailable on Monday 1st July 2024 from 06:00 - 13:00 BST. 
See message from HMRC
To help you prepare for the introduction of NCTS5 we are issuing regular updates. You can find all our updates on gov.uk.

Implementation of NCTS5 and downtime

To ensure the transition from NCTS4 to NCTS5 in Northern Ireland (NI) and Great Britain (GB) takes place with minimal disruption for traders the changes will be taking place on separate dates as follows:

• Friday 28 June NCTS5 in NI (XI)

• Monday 1 July NCTS5 in GB

Some providers of commercial software will be switching their software from NCTS4 to NCTS5 on 1 July to ensure this takes place after both changes have been implemented.

Commercial software providers should be contacting clients to confirm where they cannot switch over their NCTS5 software until 1 July 2024. However, it is recommended that businesses proactively check with their providers in advance of 28 June 2024.


Friday 28 June 2024

The XI service will be unavailable from 09:00 – 16:00 British Summer Time (BST), for approximately 7 hours.

Before this time, you will need to: -

• Discharge all arrivals, where possible, to avoid delays as HMRC need to do this manually while the system is unavailable.

• Make sure you have received the Release for Transit notification for any submitted declarations in order to move the goods.

If your software provider cannot switch from NCTS4 to NCTS5 until 1 July, you should:

• Submit and release before 09:00 on 28 June, all XI declarations for goods moving on 28, 29, or 30 June and 1 July, if you are an Authorised Consignor.

• Re-plan your movement of goods to avoid 28, 29, 30 June and 1 July if you are moving goods under the Normal procedure; or

• Use the Web portal following the downtime on Friday 28 June to submit declarations.


Monday 1 July 2024

The GB service will be unavailable from 06:00 to 13:00 (BST), for approximately 7 hours.

Before this time, you will need to: -

• Discharge all arrivals, where possible, to avoid delays if HMRC need to do this manually while the system is unavailable.

• Submit and release all declarations for goods moving on 1 July, if you are an Authorised Consignor/Consignee.

While NCTS is down, you should refrain, where possible, from moving goods under the Normal procedure which requires attending Inland Border Facilities (IBFs) or ports to start movements.

Please note:

• While NCTS4 in XI is unavailable, the GB NCTS4 service will still be online and available to submit declarations.

• While NCTS4 in GB is unavailable, the new XI NCTS5 will be online and available to submit declarations.

Important

If you must move goods and have been unable to submit the declarations prior to the start of system downtime, you will be able to use the existing manual fallback procedure, although we recommend you do not travel to an Inland Border Facility (IBF) to start a transit movement until the system is available. You can find the manual fallback process in the Transit Manual Supplement.

Please find attached further important information relating to our cutover to NCTS5.

Please look out for our webinar on 19 June 2024 at 13.00 where we will cover the downtime and business continuity subjects above in more depth.

You can join the webinar using the following link: -

NCTS5 Webinar 3 190624

HMRC will issue communications and update our service availability page to confirm when each service has successfully gone live.
30/06/24 09:15 - 30/06/24 10:42 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
28/06/24 09:00 - 28/06/24 16:00 NCTS/CTC
Planned outage: The NCTS XI service will be unavailable on Friday 28th June 2024 from 09:00 - 16:00 BST.
  See message from HMRC   
To help you prepare for the introduction of NCTS5 we are issuing regular updates. You can find all our updates on gov.uk.

Implementation of NCTS5 and downtime

To ensure the transition from NCTS4 to NCTS5 in Northern Ireland (NI) and Great Britain (GB)takes place with minimal disruption for traders the changes will be taking place on separate dates as follows:

• Friday 28 June NCTS5 in NI (XI)

• Monday 1 July NCTS5 in GB

Some providers of commercial software will be switching their software from NCTS4 to NCTS5 on1 July to ensure this takes place after both changes have been implemented.

Commercial software providers should be contacting clients to confirm where they cannot switch over their NCTS5 software until 1 July 2024. However, it is recommended that businesses proactively check with their providers in advance of 28 June2024.


Friday 28June 2024

The XI service will be unavailable from 09:00 – 16:00 British Summer Time (BST), for approximately 7 hours.

Before this time, you will need to: -

• Discharge all arrivals, where possible, to avoid delays as HMRC need to do this manually while the system is unavailable.

• Make sure you have received the Release for Transit notification for any submitted declarations in order to move the goods.

If your software provider cannot switch from NCTS4 to NCTS5 until 1 July, you should:

• Submit and release before 09:00 on 28 June, all XI declarations for goods moving on 28,29, or 30 June and 1 July, if you are an Authorised Consignor.

• Re-plan your movement of goods to avoid 28, 29, 30 June and 1 July if you are moving goods under the Normal procedure; or

• Use the Web portal following the downtime on Friday 28 June to submit declarations.


Monday 1July 2024

The GB service will be unavailable from 06:00 to 13:00 (BST), for approximately 7 hours.

Before this time, you will need to: -

• Discharge all arrivals, where possible, to avoid delays if HMRC need to do this manually while the system is unavailable.

• Submit and release all declarations for goods moving on 1 July, if you are an Authorised Consignor/Consignee.

While NCTS is down, you should refrain, where possible, from moving goods under the Normal procedure which requires attending Inland Border Facilities (IBFs) or ports to start movements.

Please note:

• While NCTS4in XI is unavailable, the GB NCTS4 service will still be online and available to submit declarations.

• While NCTS4in GB is unavailable, the new XI NCTS5 will be online and available to submit declarations.

Important

If you must move goods and have been unable to submit the declarations prior to the start of system downtime, you will be able to use the existing manual fallback procedure, although we recommend you do not travel to an Inland Border Facility(IBF) to start a transit movement until the system is available. You can find the manual fallback process in the Transit Manual Supplement.

Please find attached further important information relating to our cutover to NCTS5.

Please look out for our webinar on 19 June 2024 at 13.00 where we will cover the downtime and business continuity subjects above in more depth.

You can join the webinar using the following link: -

NCTS5Webinar 3 190624

HMRC will issue communications and update our service availability page to confirm when each service has successfully gone live.
25/06/24 19:00 - 25/06/24 20:00 CHIEF Live Service
Planned outage on to
See message from HMRC
CHIEF Planned Downtime on Tuesday 25th June 2024 starting at 19:00 PM BST to 20:00 PM BST  (1 hour)
 
Dear CCS User, 
 
CHIEF Ops have advised CCS that there will be planned CHIEF downtime on Tuesday 25th June 2024 starting at 19:00 PM BST to 20:00 PM BST  (1 hour).
This is to enable HMRC to implement a series of performance upgrades.

During this downtime the CHIEF Service will be unavailable, meaning that users will not be able to undertake normal Exports clearances via the CCS-UK System. 
-       Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. 
-       Please Note: CCS-UK automated fallback has not been authorised for this outage.
 
HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com
25/06/24 17:06 - 25/06/24 17:45 CDS Test Service (TDR)
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRC
Hello,
We are emailing to advise you that the CDS TDR Service is still unavailable.
We will update you as soon as planned maintenance activity is complete and the TDR service is restored.
We apologise for any inconvenience caused.

Kind Regards,
TDR Communications Team
25/06/24 13:00 - 25/06/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 1pm Tuesday 25th June until 5pm Tuesday 25th June.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
25/06/24 12:05 - 25/06/24 14:08 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
25/06/24 05:50 - 25/06/24 06:50 CCS-UK
Planned outage on to
See message from CCS-UK
Urgent CCS-UK Planned Downtime on Tuesday 25th June 2024 starting at 05:50 AM BST to 06:50 AM BST.

Dear CCS-UK User, 
Please be advised that as a part of urgent system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Tuesday 25th June 2024 starting at 05:50 AM BST to 06:50 AM BST
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
24/06/24 19:40 - 24/06/24 20:20 CCS-UK
Planned outage on to
See message from CCS-UK

Urgent CCS-UK Planned Downtime on Monday 24th June 2024 starting at 19:40 PM BST to 20:20 PM BST.

Dear CCS-UK User, 


Please be advised that as a part of urgent system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Monday 24th June 2024 starting at 19:40 PM BST to 20:20 PM BST.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,


Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com
24/06/24 19:40 - 24/06/24 20:45 CCS-UK
Planned outage on to
See message from CCS-UK

Extended - Urgent CCS-UK Planned Downtime on Monday 24th June 2024 starting at 19:40 PM BST to 20:45 PM BST.

Dear CCS-UK User,
 
Please be advised that as a part of urgent system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Monday 24th June 2024 starting at 19:40 PM BST to 20:45 PM BST.

Unfortunately, downtime will extend for another 30 minutes till 20:45 PM BST.
 
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

24/06/24 15:30 - 24/06/24 19:49 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
19/06/24 10:16 - 20/06/24 11:46 NCTS/CTC
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
17/06/24 12:00 - 17/06/24 12:30 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Monday 17th June 1200-1230hrs midday

During this time the following impacts will be felt:

- Compass will not be available -

- Unit status updates will not reach Compass -

- All messaging will be queued & processed after restart –


All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,

The CNS Team
16/06/24 14:00 - 16/06/24 15:15 Pentant
A number of users reported that they had received communication errors when submitting a declaration.
Declarations were successfully submitted when resent.
15/06/24 22:00 - 15/06/24 22:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Due to planned maintenance work on GVMS you will be unable to obtain and update a goods movement reference (GMR) between 10 pm and 10:30 pm on Saturday 15th June

Once the maintenance is completed, declarations submitted in this downtime will be processed.

Goods movement references (GMRs) remain mandatory for freight movements using GVMS. Hauliers without a valid goods movement reference (GMR) will be turned away. You should not turn off goods movement reference validation during this period of downtime.

We apologise for any inconvenience this may cause.
14/06/24 13:00 - 14/06/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the planned system outage due to occur between 1pm and 5pm on Tuesday 11th June 2024, will no longer take place. We will now be proceeding with maintenance on the following date:

• 1pm on Friday 14th June 2024 until 5pm on Friday 14th June 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards

We apologise for an inconvenience this may cause.
TDR Communications Team
14/06/24 12:12 - 14/06/24 14:06 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/06/24 10:01 - 13/06/24 11:01 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/06/24 06:00 - 13/06/24 07:45 CDS Live Service
Planned outage on to
See message from HMRC
CDS Planned Downtime on Thursday 13th June 2024 starting at 06:00 AM BST to 07:45 AM BST
 
Dear CCS-UK User, 
HMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Thursday 13th June 2024 starting at 06:00 AM BST to 07:45 AM BST.
This is to enable HMRC to implement a series of changes to (CDS).
Further details are as attached.
Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience. 

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
09/06/24 16:00 - 09/06/24 17:30 MCP Destin8
Planned outage on to
See message from MCP Plc
Please be advised that Destin8 will be unavailable on Sunday 9 June 2024 at 16:00 hrs for up to 90 minutes. This is to facilitate critical security updates to our servers.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
08/06/24 22:00 - 08/06/24 23:00 NCTS/CTC
Planned outage on to
See message from HMRC
We will be carrying out essential maintenance to the New Computerised Transit System (NCTS) GB channels only, on Saturday 08th June 2024, 10om to 11pm. Any NCTS GB data submitted during this period via the NCTS GB service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see the NCTS service availability page to check for the latest updates on system availability status.


HMRC apologises for any inconvenience.
06/06/24 14:25 - 06/06/24 21:20 CDS Test Service (TDR)
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRC
Hello,

We are aware of an incident affecting the CDS Trader Dress Rehearsal Environment.

This issue is currently being investigated.

We will keep our community informed as and when more information becomes available to us.

If you have any queries, please contact the TDR Comms Team at: tdrcommunications@hmrc.gov.uk

Kind regards,
TDR Communications Team
06/06/24 13:44 - 06/06/24 15:53 NCTS/CTC
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
02/06/24 08:47 - 02/06/24 10:15 CCS-UK

Sequoia Users are reporting slow responses over 10 minutes to their CDS declarations.

CCS-UK are investigating the issue.
31/05/24 15:25 - 31/05/24 17:56 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This started on .


Dear Trader,

We apologise for the technical issues customers were experiencing with the Customs Declaration Service (CDS) this afternoon.

These issues have been resolved and the system is now fully operational.

We apologise for any inconvenience and will continue to work closely with customers to ensure minimal disruption.
30/05/24 09:50 - 30/05/24 16:31 CDS Live Service
Sequoia users reporting slow responses. This is affecting CDS declarations sent via all CSPs.
29/05/24 13:00 - 29/05/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 1pm on Wednesday 29th May 2024 until 5pm on Wednesday 29th May 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards

TDR Communications Team
28/05/24 12:00 - 28/05/24 12:30 CNS Compass
Planned outage on to
See message from CNS

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.
This work is scheduled for the following time:

Tuesday 28th May 1200-1230hrs midday

During this time the following impacts will be felt:
- Compass will not be available -
- Unit status updates will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,

The CNS Team
helpdesk@cnsonline.net
Tel: 02380 799600
28/05/24 07:00 - 28/05/24 08:15 MCP Destin8
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This was first reported on .
Users experiencing a Communication Error are advised to unlock their declarations and resend.
23/05/24 19:00 - 23/05/24 20:30 CDS Live Service
Planned outage on to
See message from HMRC
To address recent performance issues, we will be delivering the first instalment of urgent maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Thursday 23rd May 2024, between 7 and 8.30 pm.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.


We apologise for any inconvenience this may cause.
22/05/24 19:00 - 22/05/24 20:38 ASM Online Services
In order to carry out essential system maintenance, ASM (UK) Ltd will be unavailable between and

During this time you will be unable to send and receive messages in Sequoia, however you can still prepare your declarations ready to send once the outage is complete.

To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
21/05/24 13:45 - 21/05/24 15:50 CCS-UK
Sequoia users reporting slow responses since
See message from CCS-UK
CCS-UK Delays in processing messages causing slow responses since Tuesday 21st May 2024 - 13.45 PM BST

Dear CCS-UK User,
Please be advised that CCS-UK is facing some delays and it’s affecting all CCS-UK users.
It has been apparent since Tuesday 21st May 2024 - 13.45 PM BST.
Customers may be experiencing delayed responses.
Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.
Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
21/05/24 11:15 - 24/05/24 16:23 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption with ILE (inventory linked exports) which includes finalising (association/closure) of CDS Air Export UCRs, arriving CDS declarations into DEP, and OLE (offline export entries). This was first reported on .
17/05/24 10:00 - 17/05/24 12:07 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .

CDS HMRC Unplanned Outage since 17th May 2024 10.00 AM BST - Resolved

Dear CCS-UK User,
This is to confirm the downtime notified above is now resolved.

HMRC have asked that we pass on their apology for the inconvenience caused and to thank you for your patience.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
15/05/24 15:00 - 15/05/24 21:00 Pentant
Unplanned outage: Sequoia users are reporting disruption via Pentant. This started on .

Resolved issue with CDS - Notification from Descartes CDS/Pentant Customer Support

CDS Response issues : Resolved

Dear Descartes Pentant Customer,

We can see the issues have been fully resolved.

If you have any concerns/issues then please contact the service desk by emailing servicedesk@descartes.com

Kind regards
Descartes CDS/Pentant Support
14/05/24 13:00 - 14/05/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

HMRC advise that the CDS TDR Service will be unavailable from:

1pm on Tuesday 14th May 2024 until 5pm on Tuesday 14th May 2024

There will be a complete outage during this period.

HMRC apologise for any inconvenience caused.
12/05/24 01:00 - 12/05/24 02:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime (services impacted – REST API) on Sunday 12th May 2024 starting at 01:00 AM BST to 02:00 AM BST (up to 1 hr)

Dear CCS-UK User, 

Please be advised that as a part of a planned maintenance, CCS-UK have scheduled a system downtime on Sunday 12th May 2024 starting at 01:00 AM BST to 02:00 AM BST (up to 1 hr)
During this time the connectivity to and from CCS-UK will not be available to you, impacting only REST API services. 
Please note that CCS-UK Services linked to CHIEF are not affected.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. 
CCS-UK apologise for the inconvenience and thank you for your patience.


Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com
07/05/24 11:40 - 07/05/24 15:45 CDS Test Service (TDR)
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
05/05/24 11:55 - 05/05/24 12:36 CCS-UK
Unplanned outage: Sequoia users are reporting no responses via CCS-UK. This appears to have started on Sunday 5th May 2024 at 10:30 am.
03/05/24 23:30 - 04/05/24 05:06 CCS-UK
CCS-UK Unplanned Outage since Friday 3rd May 2024 – 23:30 PM BST- Resolved 

Dear CCS-UK User, 

This is to confirm the CCS-UK issues have now been resolved.

Normal messaging via CCS-UK has been resumed. Please come back to us if this not the case for you.
Any messages delayed by these issue (if stored in the local queues) are now being transmitted to their destination, please allow some time for the response to be generated and sent back to you.
CCS-UK apologise for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
02/05/24 05:00 - 02/05/24 08:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs)
 
Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs).
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 


Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
02/05/24 05:00 - 02/05/24 09:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs) – Extended

Dear CCS-UK User, 
 
Unfortunately, our planned outage window is over running.
We will update you as soon as it is complete or at least every 30 minutes until complete.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com
02/05/24 05:00 - 02/05/24 08:27 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST – Extended

Dear CCS-UK User, 

Our planned outage completion time continues to be delayed due to unforeseen system issues when restarting.  
All changes are now backed out and the team working hard to resolve the system connectivity issues.
We will update you as soon as it is complete or at least every 30 minutes until complete.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
23/04/24 13:00 - 23/04/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Tuesday 23rd April 2024 until 5pm on Tuesday 23rd April 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team
16/04/24 03:00 - 16/04/24 07:00 CCS-UK
Planned outage on to
See message from CCS-UK

Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 16th April 2024 starting at 03:00 AM BST to 07:00 AM BST (4 Hours)
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

Thanks and regards.
13/04/24 08:30 - 13/04/24 11:04 CDS Live Service
Unplanned outage: Users are reporting delayed responses from CDS. This started at approximately 8:30 this morning Saturday 13th April 2024. We will publish further updates as we receive them.  
See message from HMRC
HM Revenue & Customs

Dear Trader,

We are aware some customers were experiencing issues with the Customs Declaration Service (CDS) from 8:20am 13th of April 2024.

We have identified the issue where you may have experienced delayed responses when submitting your declaration. The restoration process has now been complete and these issues have been resolved and the system is now fully operational.

We apologise for any inconvenience this may have caused.
09/04/24 13:00 - 09/04/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 1pm on Tuesday 9th April 2024 until 5pm on Tuesday 9th April 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
08/04/24 14:16 - 08/04/24 16:15 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .

Users are reporting CDS declarations sent with a CNS badge are stuck on submitted.
We have contacted CNS to investigate and will update you as soon as we have more information.
06/04/24 22:00 - 06/04/24 23:59 NCTS/CTC
Planned outage on to
See message from HMRC

HMRC will be carrying out essential maintenance to the New Computerised Transit System (NCTS) on Saturday 06th April 2024, 10pm to 11:59pm, Any NCTS GB and XI data submitted during this period via the NCTS GB and XI service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see NCTS service availability page to check for latest updates on system availability status.

https://www.tax.service.gov.uk/new-computerised-transit-system-service-availability

HMRC apologises for any inconvenience.
06/04/24 05:00 - 06/04/24 11:40 CCS-UK
Unplanned outage on
See message from CCS-UK
CCS-UK Unplanned Outage since Saturday 06th April 2024 – 09:05 BST 

Dear CCS-UK User, 

Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS. It has been apparent since Saturday 06th April 09:05 BST.

Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Please Note: fallback services not available, also CCS-UK cannot provide manual clearance.
Apologies for any inconvenience.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
31/03/24 12:13 - 02/04/24 16:46 CHIEF Live Service
Unplanned outage: Users are reporting they are unable to arrive CHIEF declarations into DEP. CDS declarations are not impacted. This started on .
See message from CCS-UK Emergency CCS-UK System update @ 3pm UK time 2nd April 2024

Further to issues experienced with HMRC’s dual running of CDS and CHIEF systems, there have been issues experienced by the CCS-UK Cargo community since the UK clock change and is having a substantial impact on cargo export.

This has now been diagnosed and a change to the operation of CCS-UK is being implemented urgently to address the major impact being experienced in Freight delays across the UK.

NB: EAL (Export Arrival) messages submitted into CCS-UK by Trader and Airline systems will now need to send messages using UK time (not Zulu time as previously advised).

This change will take place at 3pm today (2nd April)

CCS-UK apologises for the disruption and short notice for this change, but it is as a result of combination of the CDS/CDA Exports transition combined with the UK Clock change to BST..

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK


Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
29/03/24 05:01 - 29/03/24 08:59 CCS-UK

Dear CCS-UK User,


Please be advised that CCS-UK continues to face message processing delays affecting all CCS-UK users.
It has been apparent since Friday 29th March 2024 - 05.10 AM GMT.
Customers may be experiencing significantly delayed responses but the system remains operational.
Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.
Apologies for any inconvenience.
Thanks and regards,


Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK


Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
28/03/24 18:55 - 30/03/24 09:26 NCTS/CTC

There are currently problems with the EU Gateway outside HMRC control, which is impacting New Computer Transit System (NCTS).


For those intending to use transit to move goods and have not yet departed, we recommend that they do not travel to an Inland Border Facility (IBF) or to start a transit movement until the system is working again.


There is more information about the Business Continuity Process in the Transit Manual Supplement (TMS).
Visit transit-manual-supplement


HMRC will continue to urgently seek updates and a resolution.


Unplanned outage: The NCTS service availablilty page is showing known issues.
27/03/24 18:30 - 27/03/24 22:09 CCS-UK

Sequoia users are reporting slow responses, this is impacting CCS-UK inventory linked declarations. This started on Wednesday.

CCS-UK are investigating the cause of the issue, we will provide an update as soon as one is available.
26/03/24 09:00 - 27/03/24 09:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 9am on Tuesday 26th March 2024 until 9am on Wednesday 27th March 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
26/03/24 07:30 - 26/03/24 08:00 CCS-UK
Planned outage on to
See message from CCS-UK

Dear CCS-UK User,

Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Tuesday 26th March 2024 starting at 07:30 AM GMT to 08:00 AM GMT (up to 30 minutes)

During this time the connectivity to and from CCS via REST API will not be available to you, impacting connectivity to CDS services via CCS-UK. There may also be slight delay on overall CDS messaging (All Users) whilst this change takes place.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS apologise for the inconvenience and thank you for your patience.

Thanks & Regards
25/03/24 11:31 - 26/03/24 09:46 ASM Online Services
Unplanned outage: Sequoia users are reporting disruption via ASM (UK) Ltd. This appears to have started on .
We are still investigating.

Services impacted:
ASM (UK) Ltd, CDS declarations via CCS-UK, CNS, MCP, Pentant and CDS direct.
CHIEF export declarations via CCS-UK. NCTS, ETSF and CCS-UK inventory. DEP and Inventory Linking/Finalisation.


Unplanned outage: Sequoia users continue to experience disruption. We are working hard to resolve and will issue a further update by 10am.
We are currently in discussion with HMRC regarding contingency processes and will provide an update as soon as we have more details.
In the meantime, we would advise you continue to prepare and save declarations but do not send them.

We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience.
25/03/24 11:31 - 26/03/24 10:07 ASM Online Services

Unplanned outage: Sequoia users continue to experience disruption. We are working hard to resolve and will issue a further update by 10am.
We are currently in discussion with HMRC regarding contingency processes and will provide an update as soon as we have more details.
In the meantime, we would advise you continue to prepare and save declarations but do not send them.

We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience.

Services impacted:
ASM (UK) Ltd, CDS declarations via CCS-UK, CNS, MCP, Pentant and CDS direct.
CHIEF export declarations via CCS-UK. NCTS, ETSF and CCS-UK inventory. DEP and Inventory Linking/Finalisation..
25/03/24 11:31 - 27/03/24 10:30 ASM Online Services
Unplanned outage: Performance has improved dramatically. If you have any outstanding declarations, please get in touch with the ASM Service Desk.

We will continue our analysis to identify the exact cause and will publish that information in due course.
  • If you have any NCTS transmissions in a state of ‘Transmission failed’, please resend the declaration or arrival.
  • If you have any CDS declarations in a state of ‘Communication error’, please unlock the declaration and resend.
  • If you have any shipments stuck on ‘Finalisation in progress’ with accepted declarations, please can you un-finalise and then re-finalise the shipment.
  • For Non-Inventory linked declarations showing 'Submitted' for more than 30 minutes, please resend.
  • For Inventory linked declarations showing ‘Submitted’, please send the LRN’s to the ASM Service Desk.
We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience.
24/03/24 12:41 - 25/03/24 11:01 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on
See message from HMRC
Dear Trader,
We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can. 
If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page. 
We apologise for any inconvenience this may cause.
24/03/24 12:41 - 26/03/24 14:35 CDS Live Service
Unplanned outage:  HMRC. This started on .

Please see the link below for guidance to be followed as a result of the current issues being experienced with CDS.

https://help.asm.org.uk/sequoia/user-guides/guides/decln-cds/cds-faq/#issues-with-cds-release-440

When goods are being released to free circulation and outright payment of Customs Duty is being made by Deferment.
Please note that the Deferment Comprehensive Guarantee authorisation details are only required when Customs Duty is being deferred.
The link gives both GB and NI completion details, please only follow either the GB or XI examples, not both.
23/03/24 21:30 - 24/03/24 04:00 CDS Live Service
Planned outage on to
See message from HMRC
Due to scheduled maintenance on the Customs Declaration Service (CDS), the service will be unavailable from 9:30 pm on Saturday 23rd March 2024 until 4:00 am Sunday 24th March 2024.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.

We apologise for any inconvenience this may cause.
05/03/24 13:00 - 05/03/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 1pm on Tuesday 5th March 2024 until 5pm on Tuesday 5th March 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
04/03/24 15:13 - 04/03/24 17:13 CHIEF Live Service

HMRC have advised that the issue affecting associating and finalising CHIEF declarations has been resolved.

If you have any shipments stuck on finalisation in progress, please un-finalise and re-finalise the shipment.
04/03/24 12:19 - 02/04/24 16:07 CHIEF Live Service
All Sequoia Export users must be running Sequoia version 5.51 or higher.

Anyone running an older version will experience issues finalising all Exports, both CHIEF and CDS.

Instructions to upgrade can be found here 
04/03/24 11:39 - 04/03/24 15:13 CHIEF Live Service
A number of users have reported an issue associating and finalising CHIEF declarations.

CHIEF operations have been made aware and we will update you as soon as we have more information.

Please do not re-finalise consolidations or shipments as these are not being updated on CHIEF.
04/03/24 09:00 - 26/03/24 10:32 CDS Live Service

CDS Exports – Update - Monday 4th March 2024 at 09:00 GMT

HMRC have announced that export declarations for goods being moved through ALL inventory linked locations can be submitted through CDS from Monday 4th March 2024.

Users must be running Sequoia version 5.51 or higher. Instructions to upgrade can be found here

As well as several workarounds and known errors published by HMRC regarding different CDS declaration scenarios, there are a few specific things to look out for as you migrate your air inventory linked exports to CDS.
See the Sequoia Resource Centre for more information
23/02/24 19:30 - 25/02/24 15:14 EDCS
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Sequoia users are reporting no response via HMRC Badges.

Sequoia users are reporting responses now but no official updatefrom HMRC yet.
22/02/24 12:30 - 22/02/24 15:39 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .

Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge
We have contacted CNS to investigate and will update you as soon as we know more
22/02/24 12:30 - 22/02/24 15:39 CHIEF Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .

Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge
We have contacted CNS to investigate and will update you as soon as we know more
22/02/24 12:30 - 22/02/24 15:39 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .

Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge
We have contacted CNS to investigate and will update you as soon as we know more
20/02/24 13:00 - 20/02/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

•   1pm on Tuesday 20th February 2024 until 5pm on Tuesday 20th February 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards

TDR Communications Team
18/02/24 02:00 - 18/02/24 13:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their Faster Payments Infrastructure on Sunday 18th February, 2am to 1pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
17/02/24 18:00 - 17/02/24 19:30 CHIEF Live Service
Planned outage on to
See message from HMRC
CHIEF has a planned outage scheduled for Saturday 17th February from  18:00-19:30 UTC.

The CHIEF service will be unavailable for approximately 1.5 hours (90 minutes),  though we expect the service to return after 60 minutes or so.

Kind Regards

HMRC
15/02/24 06:00 - 15/02/24 07:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services for users connecting via REST API or MQ only) on Thursday 15th February 2024 starting at 06:00 AM GMT to 07:00 AM GMT (1 Hour).

During this time the connectivity to and from CCS-UK via REST API or MQ will not be available.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,
10/02/24 09:00 - 10/02/24 13:00 EDCS
The ASM hosted HMRC email service will be down for essential maintenance between  to 

During this time, only users connecting via this method will be unable to send messages to HMRC or receive responses from HMRC.

If you encounter issues with submissions to or from HMRC outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal.
09/02/24 09:00 - 04/03/24 09:00 CDS Live Service
Following HMRC changes implemented on Monday 19th February 2024, all Sequoia Export users must be running Sequoia version 5.51 or higher.

Anyone running an older version will experience issues finalising all Exports, both CHIEF and CDS.

Instructions to upgrade can be found here 
07/02/24 19:00 - 07/02/24 20:31 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
04/02/24 04:00 - 04/02/24 08:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their Faster Payments Infrastructure on Sunday 04th February, 4am to 8am this may have an impact on processing durations for some declarations.

 If you use Barclays please be aware:
 
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


 In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
02/02/24 16:15 - 03/02/24 00:47 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This appears to have started on ..
See message from CCS-UK
Dear CCS-UK User,

Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS
It has been apparent since Friday 02nd February 16:15 GMT.

Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.
Apologies for any inconvenience.

Thanks, and regards,
01/02/24 03:11 - 01/02/24 10:11 CDS Live Service
Unplanned outage: Users are receiving the following CDS error 40011 to their CDS declarations when using a currency other than GBP which is preventing declarations being lodged or accepted. CDS have been made aware and are investigating. This appears to have started on .
01/02/24 03:11 - 01/02/24 13:41 CDS Live Service
Unplanned outage: Users are receiving the following CDS error 40011 to their CDS declarations when using a currency other than GBP which is preventing declarations being lodged or accepted. CDS have been made aware and are investigating. This appears to have started on .
See message from HMRC
Dear Trader,

There has been an issue with an overnight update to exchange rates within the CDS system.We are working urgently to resolve this.Until the fix is implemented, customers can resubmit their declaration using GBP (Great British Pounds).

Please also be aware from 31 January 2024 you will no longer be able to use document code 999L for Customs Declaration Service (CDS) import declarations.

Pre-lodged import declarations made before 31 January 2024 that arrive after this date will be rejected unless the correct waiver document code has been supplied in place of 999L.

Customs Declaration Service (CDS) waiver codes for imports replacing 999L - GOV.UK (www.gov.uk)

We apologise for any inconvenience caused.

HMRC
31/01/24 10:00 - 31/01/24 11:00 Pentant
Planned outage on to . This will affect both Import and Export CDS and CHIEF declarations via Pentant, however non inventory linked should not be affected.
See message from Pentant

Notification from Descartes Pentant Customer Support

Planned Maintenance Wednesday 31st January 10:00 - 11:00
Dear Descartes Pentant Customer,
 
From Wed, 31 Jan 2024 10:00  - 11:00 GMT , the Pentant team will be executing Pentant 24.01 - regular deployment of the Pentant system, this will include a short outage per server as services are restarted.

Questions and concerns can be directed to IMC at IMC@descartes.com
Please reference CHN-38962

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com. 
 
Many thanks
Pentant Customer Support Team
 
 
30/01/24 13:17 - 01/02/24 17:19 CHIEF Live Service
Sequoia users are currently experiencing issues with certain CHIEF Exports stuck on finalisation in progress.

Please do not manually enter a MUCR on any new declarations until we advise that this issue is resolved.

To finalise your record, specify a MUCR (Master Unique Consignment Reference) on the shipment record, then Sequoia will automatically associate the DUCRs (Declaration Unique Customs References) of Jobs linked to the shipment to the MUCR you have specified.

Please see the following guidance - Finalise-a-shipment
30/01/24 13:00 - 30/01/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
CDS Trader Dress Rehearsal
TDR Communications Team


Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 1pm on Tuesday 30th January 2024 until 5pm on Tuesday 30th January 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
30/01/24 12:00 - 30/01/24 13:30 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK have a planned outage scheduled for Tuesday 30th January at 12pm – 1:30pm. This outage will impact ALL CCS-UK services during this time.

The outage is required to install new CCS-UK software functionality in preparation for HMRC’s planned transition of Exports from CHIEF to CDS. This is a preparation phase for Export movement and consolidation messaging only. There is no change to the submission of Export Customs Declarations at this stage. If your business runs ITSFs or DEPs then please ensure that your software system is ready for the change post 1:30pm on the 30th. If your software system connected to CCS-UK uses EDIFACT messaging, then from this point, Exports clearance status (ROE, SOE and ICS) codes returned will all be CDS values, not CHIEF values.

** Please do not send any messages during this downtime as they may be deleted and would need resubmitting.

To reiterate, there is no change required at this stage for the CHIEF submission of Export Customs Declarations. There are further phases for the CDS migration and we will provide further comms and notifications in due course. For the outage window, please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking. Once the migration has been completed successfully, CCS-UK will send a notification to state we are now in CDS Exports Phase 1.

CCS-UK and HMRC apologises for the short notice and the inconvenience caused, thanks you for your patience.

Thanks and regards,
23/01/24 12:00 - 23/01/24 13:00 CCS-UK
Planned outage on to
See message from CCS-UK

CCS-UK Planned Downtime on Tuesday 23rd January 2024 starting at 12:00PM to 1PM GMT (1Hour)

Dear User,

CCS-UK have a planned outage scheduled for Tuesday 23rd January at 12pm – 1pm. This outage will impact ALL CCS-UK services during this time.

The outage is required to install new CCS-UK software functionality in preparation for HMRC’s planned transition of Exports from CHIEF to CDS.

This a preparation phase for Export movement and consolidation messaging only.   There is no change to the submission of Export Customs Declarations at this stage.

If your business runs ITSFs or DEPs then please ensure that your software system is ready for the change post 1pm on the 23rd.  If your software system connected to CCS-UK uses EDIFACT messaging, then from this point, route, status and import clearance status (ROE, SOE and ICS) codes returned will all be CDS values, not CHIEF values.

To reiterate, there is no change required at this stage for the CHIEF submission of Export Customs Declarations.

There are further phases for the CDS migration and we will provide further comms and notifications in due course.
For the outage window, please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologises for the inconvenience caused and thanks you for your patience.

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

23/01/24 12:00 - 23/01/24 14:00 CCS-UK
Planned outage on to
See message from CCS-UK
Extended: CCS-UK Planned Downtime on Tuesday 23rd January 2024 starting at 12:00PM to 1PM GMT (1Hour)
 
Dear CCS-UK User, 
 
Unfortunately this planned outage is overrunning its completion time. We will continue to update you until the planned work is completed. 
CCS-UK apologise for the inconvenience caused and thank you for your patience

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com Dropdown Text
16/01/24 13:00 - 16/01/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

Dear CCS Users,

HMRC has advised that there will be a planned CDS TDR downtime, on Tuesday 16th January 2024 between 13:00 PM GMT to 17:00 PM GMT (4 Hours).
Please note during this time the connectivity to and from CDSTDR will not be available to you.

We will notify you once the system becomes available again.
HMRC have asked that we pass on their apology for the inconvenience and to thank you for your patience.

 

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com
15/01/24 00:01 - 15/01/24 03:00 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

CNS will be conducting essential maintenance, requiring a downtime of 3 hours for our Compass application.

The work has been planned to take place within the following window:

Monday 15th January between 00:01 – 03:00 hrs

  • Compass will not be available.
  • Unit status updates will not reach Compass.
  • All messaging will be queued and will be processed after restart.

All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
13/01/24 05:00 - 13/01/24 09:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that there will be an emergency planned outage on Saturday 13th January 2024 starting at 05:00AM GMT to 09:00AM GMT (4 Hours).

This work will only impact customers with direct connection to CCS-UK (NOT REST, VPN or Indirect Connectivity)

Monitoring will continue until 10am via email and phone. Post 10am please ensure any incidents/issues are raised as per the out of hours process via phone only, as the inbox will not be monitored proactively.

Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologises for the inconvenience caused and thanks you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
13/01/24 03:00 - 13/01/24 14:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 13th January 2024, 3am to 2pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
10/01/24 21:07 - 11/01/24 08:00 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This appears to have started on Wednesday, 10 January 2024 at 21:07 GMT.
Sequoia users are reporting slow responses. This appears to be affecting CDS declarations sent via CCS-UK. CCS UK are investigating the issue.
10/01/24 19:00 - 10/01/24 20:44 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
09/01/24 09:45 - 09/01/24 12:57 ASM Online Services

Please be aware that ASM (UK) Ltd are currently experiencing an unplanned outage.

We are unsure of the cause at this time, but we’re working on a fix.

Updates will follow.

Update outage on Tuesday, 9 January 2024 at 12:30 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 1:00PM.

Update outage on Tuesday, 9 January 2024 at 12:00 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 12:30PM.

Update outage on Tuesday, 9 January 2024 at 11:30 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 12:00PM.

Update outage on Tuesday, 9 January 2024 at 11:00 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 11:30AM.

Update outage on Tuesday, 9 January 2024 at 10:30 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 11:00AM.
06/01/24 10:15 - 06/01/24 11:00 CCS-UK
The planned outage on 06/01/2024 from 06:00 to 10:00 has been extended
See message from CCS-UK

 Dear CCS-UK User, 

 

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs) – Extended

Unfortunately this planned outage is overrunning past its 10am completion time. We will continue to update you until the planned work is completed.

 During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 
06/01/24 06:00 - 06/01/24 10:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT (up to 4hrs)
 
 Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs)
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
06/01/24 06:00 - 06/01/24 12:00 CCS-UK
Planned outage on to 10:00 GMT has been extended to 
See message from CCS-UK
Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs) – Unfortunately outage Extended again until 12:00 PM GMT.
We will continue to update you until the planned work is completed. 
 During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 
04/01/24 13:00 - 04/01/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Thursday 04th January 2024 until 5pm on Thursday 04th January 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,
TDR Communications Team
 
21/12/23 06:30 - 21/12/23 07:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Thursday 21st December 2023 starting at 06:30 AM GMT to 07:00 AM GMT (30 minutes)
During this time the connectivity to and from CCS will not be available to you, impacting REST API services.
Please note that CCS-UK Services linked to CHIEF are not affected.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS apologise for the inconvenience and thank you for your patience.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
15/12/23 19:02 - 15/12/23 19:50 NCTS/CTC
Unplanned outage: The NCTS service availablilty page is showing known issues.
13/12/23 09:18 - 13/12/23 12:22 NCTS/CTC
Sequoia users are reporting disruption via NCTS/CTC. This appears to have started on .
See email from NCTS

We are aware of an issue with the Guarantee Management System (GMS) that may be causing guarantee issues.

This is an advisory email only and you should continue to conduct business as usual if you are able to do so. We expect a resolution shortly & for all submitted messages to flow from the queue. 

Any movements currently under Customs Control will be dealt with as a priority as soon as the system becomes fully available. 

If any further action is required, we will contact you accordingly.  

We apologise for any inconvenience caused. 


Kind regards,

Alex Shaw

NCTS Helpdesk
12/12/23 09:00 - 13/12/23 09:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 9am on Tuesday 12th December 2023 until 9am on Wednesday 13th December 2023.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
 
11/12/23 08:39 - 11/12/23 10:50 MCP Destin8
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This appears to have started on .
No response from CHIEF via MCP, MCP are investigating the issue.
10/12/23 12:30 - 10/12/23 18:32 Pentant
Unplanned outage: Sequoia users are reporting disruption via Pentant. This appears to have started on .
See email from Pentant
Subject: Descartes System - UNPLANNED OUTAGE
Dear Customer,
Please be advised that there is currently an UNPLANNED OUTAGE affecting all submissions since 1230hrs - ONGOING
Our Out-of-Hours response team are working to have the service restored as soon as possible.
We apologise for any inconvenience and will send a notification out when the the service has been restored.
09/12/23 22:00 - 10/12/23 05:00 CDS Live Service
Planned outage on to
See message from HMRC
HMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Saturday 9th December 2023 22:00 PM GMT to 5:00 AM GMT Sunday 10th December 2023 (7 Hours).

This is to enable HMRC to implement a series of changes to (CDS).

Due to the planned maintenance work, creating, updating or embarking a goods movement reference will be affected.Further details are as attached.

For guidance on GVMS please refer to the GVMS service availability and issues page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. 
07/12/23 17:08 - 08/12/23 00:49 CCS-UK
Unplanned outage: Sequoia users are reporting disruption with messages to CHIEF via CCS-UK. This appears to have started on .
06/12/23 08:37 - 06/12/23 10:37 CCS-UK
Sequoia users reporting slow responses. This appears to be affecting CDS declarations sent via CCS-UK.
Agent Inventory is not affected. Resubmitting the declaration is not advised
03/12/23 03:00 - 03/12/23 15:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 03rd December, 3am to 3pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Thank you, 
01/12/23 13:59 - 04/12/23 11:57 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Sequoia users reporting no response to certain CDS declarations. This appears to be affecting CDS declarations sent directly to CDS (badge code CDS) 
If urgent we would advise you to use a Pentant or CNS Badge if configured on your Sequoia application or revert to a CHIEF declaration
25/11/23 09:35 - 29/11/23 11:30 CCS-UK
Sequoia users reporting slow responses since . This appears to be affecting CDS declarations sent via CCS-UK.
HMRC have escalated to this issue internally.
Update #1 - See email from CCSUKSubject: RE: CDS Declarations are getting slow responses via CCS-UK badge | CUI011961252
Good Afternoon

In regards to the query of delayed message response we have escalated to our IT resolution team under ticket ref CS2076649/INC2144577.  

Kind Regard Tonny

Update #2 - See email from CCSUKCCS-UK/CDS Unplanned Outage since Tuesday 28th November 2023

Dear CCS-UK User,
Please be advised that CCS-UK/CDS is facing outage and it’s affecting all CCS-UK Connectivity.
We initially saw an issue with CDS where we were getting reports of slow response back from CDS.
As the day has gone we have started to see this impact CCS services too.  The team are currently investigating the issue.
Customers using all type of connectivity to CCS-UK for messaging may not be receiving responses to their messages due to this outage.
Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Update #3 - See email from CCSUKCCS-UK Unplanned Outage Update - Delayed responses from CDS Tuesday 28th Nov 2023 since 07.30 GMT

Dear CCS-UK User,

We are still experiencing intermittent delayed responses from CDS.
It was initially thought that the issue was the same as the HMRC CDS outage on Saturday but this is not the case and this is a separate CCS-UK issue.
We are facing delayed responses for all entries, it has been ongoing since Tuesday 28th Nov 07:30 AM.
Our third line support team are working to resolve the issue as soon as possible.

Apologies for any inconvenience caused.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Update #4 - See email from CCSUKReceived 29/11/2023 @ 11:30
UPDATE CCS-UK Unplanned Outage - Delayed responses from CDS Tuesday 28th Nov 2023 since 07.30 GMT

Dear CCS-UK User,
The backlog of messages have cleared from yesterday as we now have a workaround in place.
This morning we are seeing message times are back to normal.
We did see slowness yesterday into the evening as the system was recovering.
Our teams are still investigating and working hard to identify and implement a permanent solution as soon as possible.
Apologies for any inconvenience caused.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK