Service availability
The list below details any current or known upcoming disruption to services to the best of our knowledge. This information can change at very short notice.
Last change to the information on this page: Thursday 25 Jul 2024 12:47
| Service | Any current or upcoming disruption | ||
|---|---|---|---|
| ASM Online Services | |||
| CCS-UK | |||
| CDS Live Service |
Planned outage on to
See message from HMRCDear TPEF Member, Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 3rd August 2024, 5am to 1pm, this may have an impact on processing durations for some declarations. If you use Barclays please be aware: For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present. For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use. In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
Thank you, HM Revenue & Customs |
||
| CDS Test Service (TDR) | |||
| CHIEF Live Service | |||
| CHIEF Test (HMUT) | |||
| CNS Compass | |||
| EDCS | |||
| MCP Destin8 | |||
| NCTS/CTC |
NCTS Transit Phase 5 known issues:
NCTS Helpdesk 0300 322 7095 Email: ncts.helpdesk@hmrc.gov.uk Planned outage on to
See message from HMRCDear JCCC Members, We endeavour, as always, to present important, timely, updates to you all in order that you can be empowered to support your own membership networks; as such please see the latest NCTS update, below. We will be carrying out essential maintenance to the New Computerised Transit System (NCTS) XI & GB channels on Saturday 27th July 2024, timings as follows: NCTS XI 20:30 – 22.00 Sat 27/07/24 Duration 1.5hrs NCTS GB 22:00 – 23.30 Sat 27/07/24 Duration 1.5hrs Any NCTS data submitted during this period via the NCTS XI & GB service channels will be held and processed once the maintenance activity has concluded and the service is available again. Please see NCTS service availability page to check for latest updates on system availability status. https://www.tax.service.gov.uk/new-computerised-transit-system-service-availability HMRC apologises for any inconvenience and also if you have already received this message from any other departmental source or mailing list. Kind regards, Tony Crampshee (he/him) On behalf of the JCCC Secretariat Borders & Trade | Customs Policy & Strategy (CP&S) |
||
| Pentant | |||
Service History
| Date/Time | Service | Resolution | ||
|---|---|---|---|---|
| 24/07/24 11:11 | - | 24/07/24 15:50 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
We are seeing delays in response times from CCS-UK. If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 24/07/24 02:30 | - | 24/07/24 03:30 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Wednesday 24th July 2024 starting at 02:30 AM BST to 03:30 AM BST
Dear CCS-UK User, Please be advised that as a part planned system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Wednesday 24th July 2024 starting at 02:30 AM BST to 03:30 AM BST. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 23/07/24 17:33 | - | 24/07/24 09:13 | CDS Test Service (TDR) |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRCHello,
We are emailing to advise you that the CDS TDR Service is still unavailable. We will update you as soon as planned maintenance activity is complete and the TDR service is restored. We apologise for any inconvenience caused. Kind Regards, TDR Communications Team |
| 23/07/24 13:00 | - | 23/07/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: 1pm on Tuesday 23rd July 2024 until 5pm on Tuesday 23rd July 2024 There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 22/07/24 15:51 | - | 22/07/24 16:00 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .
|
| 22/07/24 10:30 | - | 22/07/24 13:09 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. From what we understand, this issue solely affects Inventory-Linked declarations. |
| 19/07/24 07:05 | - | 19/07/24 12:00 | MCP Destin8 |
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This first started on .
See message from MCP PlcGood morning, Thank you for your email. As you may be aware, a number of sectors have been impacted today by a
global IT outage. This has impacted our services and Destin8 is currently
unavailable. The issue appears to have been caused by an overnight update implemented by a major service provider. Further information can be found at the following BBC News article: https://www.bbc.co.uk/news/live/cnk4jdwp49et As this is a widespread issue, we are limited on what we can advise at this
time. We will endeavour to provide updates as and when we receive them. Best regards, Aimee
Customer Service Manager |
| 19/07/24 07:05 | - | 19/07/24 12:00 | Pentant |
Unplanned outage: Sequoia users are reporting disruption via Pentant. This first started on .
See message from PentantNotification from GLN customers CROWDSTRIKE ISSUES AFFECTING DESCARTES SERVICES Dear Valued Customer Crowdstrike has reported a global widespread issue which has affected Descartes services. We are working hard to recover these services and all should be up again with some backlog delays. We thank you for your patience during this time. For additional announcements or to raise any questions or issues, please refer to the Customer Support Portal. For additional announcements or to raise any questions or issues, please refer to the Customer Support Portal or you can email servicedesk@descartes.com Customer Support Portal Kind Regards, Descartes Service Desk Email: servicedesk@descartes.com |
| 18/07/24 11:57 | - | 18/07/24 16:00 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 17/07/24 22:47 | - | 18/07/24 11:56 | NCTS/CTC |
Unplanned outage: Sequoia users are reporting disruption via NCTS / CTC. This first started on .
If your declaration is stuck on Declaration Failed to Send please open and resend the declaration. This may take several attempts. The ASM Service Desk has contacted NCTS / CTC and they are investigating the issue. |
| 17/07/24 11:35 | - | 17/07/24 18:09 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on Wednesday 17th July 2024 at 11:35 BST. If your declaration is stuck on submitted, please do not re-send unless ASM advise to do so. If your declaration has a communication error, please re-send. |
| 17/07/24 02:30 | - | 17/07/24 03:30 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part planned system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Wednesday 17th July 2024 starting at 02:30 AM BST to 03:30 AM BST. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 15/07/24 16:00 | - | 19/07/24 16:39 | NCTS/CTC |
Unplanned outage: Sequoia users are reporting disruption via NCTS. This first started on .
We are getting reports of Arrival messages not getting a response from NCTS. The NCTS helpdesk have stated that the IE043 Permission to Unload messages have been generated although ASM are not able to retrieve the messages on the NCTS system. NCTS are investigating the issue. In the meantime please contact the NCTS helpdesk to get your goods released manually. NCTS Helpdesk, phone 0300 322 7095 Email: ncts.helpdesk@hmrc.gov.uk |
| 09/07/24 09:00 | - | 10/07/24 11:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: 9am on Tuesday 9th July until 11am Wednesday 10th July There will be a complete outage during this period. Please can you inform your contacts. Kind Regards, TDR Communications Team. |
| 08/07/24 11:00 | - | 09/07/24 11:23 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via CDS.This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 07/07/24 06:32 | - | 07/07/24 08:30 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. The earlier planned outage is still ongoing and HMRC advised this on .
See message from HMRCThe scheduled maintenance on the Customs Declaration Service (CDS) is taking longer that expected, we are working to complete the maintenance as soon as possible and will advise when the service is available. Declarations submitted will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected. For guidance on GVMS please refer to the GVMS service availability and issues page. We apologise for any inconvenience this may cause. |
| 06/07/24 22:00 | - | 06/07/24 23:00 | CNS Compass |
Planned outage on to
See message from CNSDear Customer, CNS are planning a brief downtime for essential systems maintenance. The downtime will last for just 10 minutes and will occur during the below time window: Date: Saturday 6th July 2024 Time: between 22:00PM to 23:00PM (UK time) All CNS
products and services will be unavailable during the downtime. All messaging
will be queued and will be processed as soon as the system has been restarted.
Please accept our apologies for any inconvenience this may cause and thank you for your patience. Kind regards, The CNS Team |
| 06/07/24 21:45 | - | 07/07/24 00:01 | NCTS/CTC |
Planned outage on to
See message from HMRCDear members,
Due to the upcoming Customs Declaration Service (CDS) Release, declarations submitted into NCTS5 may be queued on Saturday 06th July 2024 between 09:45pm and Sunday 07th July 00:01am. NCTS5 will be available during this time and any declarations queued will be held and processed once the maintenance activity has concluded. We recommend customers submit declarations prior to the downtime to avoid any delay in movements. HMRC apologies for any inconvenience caused. Kind regards, Mike |
| 06/07/24 21:30 | - | 07/07/24 05:30 | CDS Live Service |
Planned outage on to
See message from HMRCDue to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 6th July 2024, 9:30pm to 5:30am Sunday 7th July 2024. Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed. For guidance on GVMS please refer to the GVMS service availability and issues page. Goods Vehicle Movement Service – service availability and issues – GOV.UK (www.gov.uk) We apologise for any inconvenience this may cause. |
| 06/07/24 05:30 | - | 07/07/24 02:00 | CDS Live Service |
Planned outage on to
See message from HMRCDear TPEF Member, Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 6th July 2024, 5:30am to 2am Sunday 7th July 2024, this may have an impact on processing durations for some declarations. If you use Barclays please be aware: For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present. For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use. In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. Thank you, |
| 04/07/24 12:30 | - | 04/07/24 12:45 | MCP Destin8 |
Planned outage on to
See message from MCP PlcPlease be advised that Destin8 will be unavailable on
Thursday 4th July 2024 at 12:30 hrs for up to 15 minutes. The downtime is to
facilitate the implementation of Destin8 Release 5.18.0.
If you require any further information or assistance, then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly. |
| 03/07/24 09:00 | - | 03/07/24 12:23 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
See message from CCS-UKCCS-UK Message Delay since Wednesday 03rd July 2024
– 09:00 AM BST Dear CCS-UK User, Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS It has been apparent since Wednesday 3rd July 2024 – 09:00 AM BST. Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage. Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. Please Note: fallback services not available, also CCS-UK cannot provide manual clearance. Apologies for any inconvenience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 03/07/24 02:30 | - | 03/07/24 03:30 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Wednesday 3rd July 2024 starting
at 02:30 AM BST to 03:30 AM BST (up to 1 hr) Dear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 3rd July 2024 starting at 02:30 AM BST to 03:30 AM BST (up to 1 hr). During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 01/07/24 14:29 | - | 03/07/24 12:06 | NCTS/CTC |
HMRC advised at 14:24 that the NCTS Phase 5 GB service is now available.
However, the HMRC NCTS Service availability page still shows known issues with GB departures since 19:33. |
| 01/07/24 12:00 | - | 03/07/24 15:29 | NCTS/CTC |
We have made a change to the NCTS Phase 5 Unloading Remarks in Sequoia.
If you were seeing a validation error as follows: “/CC044C/Consignment/HouseConsignment/ConsignmentItem/Commodity/GoodsMeasure/netMass: The value ‘0.0 is invalid.” You can now re-send the unloading remarks. |
| 01/07/24 12:00 | - | 08/07/24 15:59 | NCTS/CTC |
Please upgrade to Sequoia v6.13 as this gives more detail about errors when transmitting to NCTS.
|
| 01/07/24 06:00 | - | 01/07/24 14:24 | NCTS/CTC |
Planned outage: The NCTS GB service will be unavailable on Monday 1st July 2024 from 06:00 - 13:00 BST.
See message from HMRCTo help you prepare for the introduction of NCTS5 we are issuing regular updates. You can find all our updates on gov.uk. Implementation of NCTS5 and downtime To ensure the transition from NCTS4 to NCTS5 in Northern Ireland (NI) and Great Britain (GB) takes place with minimal disruption for traders the changes will be taking place on separate dates as follows: • Friday 28 June NCTS5 in NI (XI) • Monday 1 July NCTS5 in GB Some providers of commercial software will be switching their software from NCTS4 to NCTS5 on 1 July to ensure this takes place after both changes have been implemented. Commercial software providers should be contacting clients to confirm where they cannot switch over their NCTS5 software until 1 July 2024. However, it is recommended that businesses proactively check with their providers in advance of 28 June 2024. Friday 28 June 2024 The XI service will be unavailable from 09:00 – 16:00 British Summer Time (BST), for approximately 7 hours. Before this time, you will need to: - • Discharge all arrivals, where possible, to avoid delays as HMRC need to do this manually while the system is unavailable. • Make sure you have received the Release for Transit notification for any submitted declarations in order to move the goods. If your software provider cannot switch from NCTS4 to NCTS5 until 1 July, you should: • Submit and release before 09:00 on 28 June, all XI declarations for goods moving on 28, 29, or 30 June and 1 July, if you are an Authorised Consignor. • Re-plan your movement of goods to avoid 28, 29, 30 June and 1 July if you are moving goods under the Normal procedure; or • Use the Web portal following the downtime on Friday 28 June to submit declarations. Monday 1 July 2024 The GB service will be unavailable from 06:00 to 13:00 (BST), for approximately 7 hours. Before this time, you will need to: - • Discharge all arrivals, where possible, to avoid delays if HMRC need to do this manually while the system is unavailable. • Submit and release all declarations for goods moving on 1 July, if you are an Authorised Consignor/Consignee. While NCTS is down, you should refrain, where possible, from moving goods under the Normal procedure which requires attending Inland Border Facilities (IBFs) or ports to start movements. Please note: • While NCTS4 in XI is unavailable, the GB NCTS4 service will still be online and available to submit declarations. • While NCTS4 in GB is unavailable, the new XI NCTS5 will be online and available to submit declarations. Important If you must move goods and have been unable to submit the declarations prior to the start of system downtime, you will be able to use the existing manual fallback procedure, although we recommend you do not travel to an Inland Border Facility (IBF) to start a transit movement until the system is available. You can find the manual fallback process in the Transit Manual Supplement. Please find attached further important information relating to our cutover to NCTS5. Please look out for our webinar on 19 June 2024 at 13.00 where we will cover the downtime and business continuity subjects above in more depth. You can join the webinar using the following link: - NCTS5 Webinar 3 190624 HMRC will issue communications and update our service availability page to confirm when each service has successfully gone live. |
| 30/06/24 09:15 | - | 30/06/24 10:42 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 28/06/24 09:00 | - | 28/06/24 16:00 | NCTS/CTC |
Planned outage: The NCTS XI service will be unavailable on Friday 28th June 2024 from 09:00 - 16:00 BST.
See message from HMRCTo help you prepare for the introduction of NCTS5 we are issuing regular updates. You can find all our updates on gov.uk. Implementation of NCTS5 and downtime To ensure the transition from NCTS4 to NCTS5 in Northern Ireland (NI) and Great Britain (GB)takes place with minimal disruption for traders the changes will be taking place on separate dates as follows: • Friday 28 June NCTS5 in NI (XI) • Monday 1 July NCTS5 in GB Some providers of commercial software will be switching their software from NCTS4 to NCTS5 on1 July to ensure this takes place after both changes have been implemented. Commercial software providers should be contacting clients to confirm where they cannot switch over their NCTS5 software until 1 July 2024. However, it is recommended that businesses proactively check with their providers in advance of 28 June2024. Friday 28June 2024 The XI service will be unavailable from 09:00 – 16:00 British Summer Time (BST), for approximately 7 hours. Before this time, you will need to: - • Discharge all arrivals, where possible, to avoid delays as HMRC need to do this manually while the system is unavailable. • Make sure you have received the Release for Transit notification for any submitted declarations in order to move the goods. If your software provider cannot switch from NCTS4 to NCTS5 until 1 July, you should: • Submit and release before 09:00 on 28 June, all XI declarations for goods moving on 28,29, or 30 June and 1 July, if you are an Authorised Consignor. • Re-plan your movement of goods to avoid 28, 29, 30 June and 1 July if you are moving goods under the Normal procedure; or • Use the Web portal following the downtime on Friday 28 June to submit declarations. Monday 1July 2024 The GB service will be unavailable from 06:00 to 13:00 (BST), for approximately 7 hours. Before this time, you will need to: - • Discharge all arrivals, where possible, to avoid delays if HMRC need to do this manually while the system is unavailable. • Submit and release all declarations for goods moving on 1 July, if you are an Authorised Consignor/Consignee. While NCTS is down, you should refrain, where possible, from moving goods under the Normal procedure which requires attending Inland Border Facilities (IBFs) or ports to start movements. Please note: • While NCTS4in XI is unavailable, the GB NCTS4 service will still be online and available to submit declarations. • While NCTS4in GB is unavailable, the new XI NCTS5 will be online and available to submit declarations. Important If you must move goods and have been unable to submit the declarations prior to the start of system downtime, you will be able to use the existing manual fallback procedure, although we recommend you do not travel to an Inland Border Facility(IBF) to start a transit movement until the system is available. You can find the manual fallback process in the Transit Manual Supplement. Please find attached further important information relating to our cutover to NCTS5. Please look out for our webinar on 19 June 2024 at 13.00 where we will cover the downtime and business continuity subjects above in more depth. You can join the webinar using the following link: - NCTS5Webinar 3 190624 HMRC will issue communications and update our service availability page to confirm when each service has successfully gone live. |
| 25/06/24 19:00 | - | 25/06/24 20:00 | CHIEF Live Service |
Planned outage on to
See message from HMRCCHIEF Planned Downtime on Tuesday 25th June 2024 starting at 19:00 PM BST to 20:00 PM BST (1 hour) Dear CCS User, CHIEF Ops have advised CCS that there will be planned CHIEF downtime on Tuesday 25th June 2024 starting at 19:00 PM BST to 20:00 PM BST (1 hour). This is to enable HMRC to implement a series of performance upgrades. During this downtime the CHIEF Service will be unavailable, meaning that users will not be able to undertake normal Exports clearances via the CCS-UK System. - Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. - Please Note: CCS-UK automated fallback has not been authorised for this outage. HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 25/06/24 17:06 | - | 25/06/24 17:45 | CDS Test Service (TDR) |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service is still unavailable.
We will update you as soon as planned maintenance activity is complete and the TDR service is restored. We apologise for any inconvenience caused. Kind Regards, TDR Communications Team |
| 25/06/24 13:00 | - | 25/06/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm Tuesday 25th June until 5pm Tuesday 25th June. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 25/06/24 12:05 | - | 25/06/24 14:08 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 25/06/24 05:50 | - | 25/06/24 06:50 | CCS-UK |
Planned outage on to
See message from CCS-UKUrgent CCS-UK Planned Downtime on Tuesday 25th June 2024 starting at 05:50 AM BST to 06:50 AM BST. Dear CCS-UK User, Please be advised that as a part of urgent system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Tuesday 25th June 2024 starting at 05:50 AM BST to 06:50 AM BST During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 24/06/24 19:40 | - | 24/06/24 20:20 | CCS-UK |
Planned outage on to
See message from CCS-UKUrgent CCS-UK Planned Downtime on Monday 24th June 2024 starting at 19:40 PM BST to 20:20 PM BST. Dear CCS-UK User, Please be advised that as a part of urgent system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Monday 24th June 2024 starting at 19:40 PM BST to 20:20 PM BST. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 24/06/24 19:40 | - | 24/06/24 20:45 | CCS-UK |
Planned outage on to
See message from CCS-UKExtended - Urgent CCS-UK Planned
Downtime on Monday 24th June 2024 starting at 19:40 PM BST to 20:45 PM BST. Dear CCS-UK User, Please be advised that as a part of urgent system maintenance, CCS-UK Service requires an scheduled system downtime (impacting all services) on Monday 24th June 2024 starting at 19:40 PM BST to 20:45 PM BST. Unfortunately, downtime will extend for another 30 minutes till 20:45 PM BST. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical
Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com
|
| 24/06/24 15:30 | - | 24/06/24 19:49 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 19/06/24 10:16 | - | 20/06/24 11:46 | NCTS/CTC |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
|
| 17/06/24 12:00 | - | 17/06/24 12:30 | CNS Compass |
Planned outage on to
See message from CNSDear Customer We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum. This work is scheduled for the following time: Monday 17th June 1200-1230hrs midday During this time the following impacts will be felt: - Compass will not be available - - Unit status updates will not reach Compass - - All messaging will be queued & processed after restart – All other CNS services will be available. CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. With kind regards, The CNS Team |
| 16/06/24 14:00 | - | 16/06/24 15:15 | Pentant |
A number of users reported that they had received communication errors when submitting a declaration.
Declarations were successfully submitted when resent. |
| 15/06/24 22:00 | - | 15/06/24 22:30 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Due to planned maintenance work on GVMS you will be unable to obtain and update a goods movement reference (GMR) between 10 pm and 10:30 pm on Saturday 15th June Once the maintenance is completed, declarations submitted in this downtime will be processed. Goods movement references (GMRs) remain mandatory for freight movements using GVMS. Hauliers without a valid goods movement reference (GMR) will be turned away. You should not turn off goods movement reference validation during this period of downtime. We apologise for any inconvenience this may cause. |
| 14/06/24 13:00 | - | 14/06/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the planned system outage due to occur between 1pm and 5pm on Tuesday 11th June 2024, will no longer take place. We will now be proceeding with maintenance on the following date: • 1pm on Friday 14th June 2024 until 5pm on Friday 14th June 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards We apologise for an inconvenience this may cause. TDR Communications Team |
| 14/06/24 12:12 | - | 14/06/24 14:06 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 13/06/24 10:01 | - | 13/06/24 11:01 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .
If your declaration is stuck on submitted please do not re-send unless ASM advise to do so. If your declaration has a communication error please re-send. |
| 13/06/24 06:00 | - | 13/06/24 07:45 | CDS Live Service |
Planned outage on to
See message from HMRCCDS Planned Downtime on Thursday 13th June 2024 starting at 06:00 AM BST to 07:45 AM BST Dear CCS-UK User, HMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Thursday 13th June 2024 starting at 06:00 AM BST to 07:45 AM BST. This is to enable HMRC to implement a series of changes to (CDS). Further details are as attached. Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected. For guidance on GVMS please refer to the GVMS service availability and issues page. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 09/06/24 16:00 | - | 09/06/24 17:30 | MCP Destin8 |
Planned outage on to
See message from MCP PlcPlease be advised that Destin8 will be unavailable on Sunday 9 June 2024 at 16:00 hrs for up to 90 minutes. This is to facilitate critical security updates to our servers. If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
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| 08/06/24 22:00 | - | 08/06/24 23:00 | NCTS/CTC |
Planned outage on to
See message from HMRCWe will be carrying out essential maintenance to the New Computerised Transit System (NCTS) GB channels only, on Saturday 08th June 2024, 10om to 11pm. Any NCTS GB data submitted during this period via the NCTS GB service channels will be held and processed once the maintenance activity has concluded and the service is available again. Please see the NCTS service availability page to check for the latest updates on system availability status. HMRC apologises for any inconvenience. |
| 06/06/24 14:25 | - | 06/06/24 21:20 | CDS Test Service (TDR) |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRCHello, We are aware of an incident affecting the CDS Trader Dress Rehearsal Environment. This issue is currently being investigated. We will keep our community informed as and when more information becomes available to us. If you have any queries, please contact the TDR Comms Team at: tdrcommunications@hmrc.gov.uk Kind regards, TDR Communications Team |
| 06/06/24 13:44 | - | 06/06/24 15:53 | NCTS/CTC |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
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| 02/06/24 08:47 | - | 02/06/24 10:15 | CCS-UK |
Sequoia Users are reporting slow responses over 10 minutes to their CDS declarations. CCS-UK are investigating the issue. |
| 31/05/24 15:25 | - | 31/05/24 17:56 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This started on .
Dear Trader, We apologise for the technical issues customers were experiencing with the Customs Declaration Service (CDS) this afternoon. These issues have been resolved and the system is now fully operational. We apologise for any inconvenience and will continue to work closely with customers to ensure minimal disruption. |
| 30/05/24 09:50 | - | 30/05/24 16:31 | CDS Live Service |
Sequoia users reporting slow responses. This is affecting CDS declarations sent via all CSPs.
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| 29/05/24 13:00 | - | 29/05/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm on Wednesday 29th May 2024 until 5pm on Wednesday 29th May 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 28/05/24 12:00 | - | 28/05/24 12:30 | CNS Compass |
Planned outage on to
See message from CNSDear Customer We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum. This work is scheduled for the following time: Tuesday 28th May 1200-1230hrs midday During this time the following impacts will be felt: - Compass will not be available - - Unit status updates will not reach Compass - - All messaging will be queued & processed after restart - All other CNS services will be available. CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. With kind regards, The CNS Team helpdesk@cnsonline.net Tel: 02380 799600 |
| 28/05/24 07:00 | - | 28/05/24 08:15 | MCP Destin8 |
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This was first reported on .
Users experiencing a Communication Error are advised to unlock their declarations and resend. |
| 23/05/24 19:00 | - | 23/05/24 20:30 | CDS Live Service |
Planned outage on to
See message from HMRCTo address recent performance issues, we will be delivering the first instalment of urgent maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Thursday 23rd May 2024, between 7 and 8.30 pm. Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed. For guidance on GVMS please refer to the GVMS service availability and issues page. We apologise for any inconvenience this may cause. |
| 22/05/24 19:00 | - | 22/05/24 20:38 | ASM Online Services |
In order to carry out essential system maintenance, ASM (UK) Ltd will be unavailable between and
During this time you will be unable to send and receive messages in Sequoia, however you can still prepare your declarations ready to send once the outage is complete. To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia. We will confirm when normal services resume. We apologise for any inconvenience this may cause. |
| 21/05/24 13:45 | - | 21/05/24 15:50 | CCS-UK |
Sequoia users reporting slow responses since
See message from CCS-UKCCS-UK Delays in processing messages causing slow responses since Tuesday 21st May 2024 - 13.45 PM BST Dear CCS-UK User, Please be advised that CCS-UK is facing some delays and it’s affecting all CCS-UK users. It has been apparent since Tuesday 21st May 2024 - 13.45 PM BST. Customers may be experiencing delayed responses. Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. Apologies for any inconvenience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 21/05/24 11:15 | - | 24/05/24 16:23 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption with ILE (inventory linked exports) which includes finalising (association/closure) of CDS Air Export UCRs, arriving CDS declarations into DEP, and OLE (offline export entries). This was first reported on .
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| 17/05/24 10:00 | - | 17/05/24 12:07 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
CDS HMRC Unplanned Outage since 17th May 2024 10.00 AM BST - Resolved Dear CCS-UK User, This is to confirm the downtime notified above is now resolved. HMRC have asked that we pass on their apology for the inconvenience caused and to thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 15/05/24 15:00 | - | 15/05/24 21:00 | Pentant |
Unplanned outage: Sequoia users are reporting disruption via Pentant. This started on .
Resolved issue with CDS - Notification from Descartes CDS/Pentant Customer Support CDS Response issues : Resolved Dear Descartes Pentant Customer, We can see the issues have been fully resolved. If you have any concerns/issues then please contact the service desk by emailing servicedesk@descartes.com Kind regards Descartes CDS/Pentant Support |
| 14/05/24 13:00 | - | 14/05/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHMRC advise that the CDS TDR Service will be unavailable from: 1pm on Tuesday 14th May 2024 until 5pm on Tuesday 14th May 2024 There will be a complete outage during this period. HMRC apologise for any inconvenience caused. |
| 12/05/24 01:00 | - | 12/05/24 02:00 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime (services impacted – REST API) on Sunday 12th May 2024 starting at 01:00 AM BST to 02:00 AM BST (up to 1 hr) Dear CCS-UK User, Please be advised that as a part of a planned maintenance, CCS-UK have scheduled a system downtime on Sunday 12th May 2024 starting at 01:00 AM BST to 02:00 AM BST (up to 1 hr) During this time the connectivity to and from CCS-UK will not be available to you, impacting only REST API services. Please note that CCS-UK Services linked to CHIEF are not affected. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 07/05/24 11:40 | - | 07/05/24 15:45 | CDS Test Service (TDR) |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
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| 05/05/24 11:55 | - | 05/05/24 12:36 | CCS-UK |
Unplanned outage: Sequoia users are reporting no responses via CCS-UK. This appears to have started on Sunday 5th May 2024 at 10:30 am.
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| 03/05/24 23:30 | - | 04/05/24 05:06 | CCS-UK |
CCS-UK Unplanned Outage since Friday 3rd May 2024 – 23:30 PM BST- Resolved Dear CCS-UK User, This is to confirm the CCS-UK issues have now been resolved. Normal messaging via CCS-UK has been resumed. Please come back to us if this not the case for you. Any messages delayed by these issue (if stored in the local queues) are now being transmitted to their destination, please allow some time for the response to be generated and sent back to you. CCS-UK apologise for the inconvenience and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 02/05/24 05:00 | - | 02/05/24 08:00 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs) Dear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs). During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 02/05/24 05:00 | - | 02/05/24 09:00 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs) – Extended Dear CCS-UK User, Unfortunately, our planned outage window is over running. We will update you as soon as it is complete or at least every 30 minutes until complete. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Vandhana Proddhuturi Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 02/05/24 05:00 | - | 02/05/24 08:27 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST – Extended Dear CCS-UK User, Our planned outage completion time continues to be delayed due to unforeseen system issues when restarting. All changes are now backed out and the team working hard to resolve the system connectivity issues. We will update you as soon as it is complete or at least every 30 minutes until complete. Thanks and regards, Vandhana Proddhuturi Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 23/04/24 13:00 | - | 23/04/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from:
There will be a complete outage during this period. Please can you inform your contacts. Kind Regards, TDR Communications Team |
| 16/04/24 03:00 | - | 16/04/24 07:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 16th April 2024 starting at 03:00 AM BST to 07:00 AM BST (4 Hours) During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards. |
| 13/04/24 08:30 | - | 13/04/24 11:04 | CDS Live Service |
Unplanned outage: Users are reporting delayed responses from CDS. This started at approximately 8:30 this morning Saturday 13th April 2024. We will publish further updates as we receive them.
See message from HMRCHM Revenue & Customs Dear Trader, We are aware some customers were experiencing issues with the Customs Declaration Service (CDS) from 8:20am 13th of April 2024. We have identified the issue where you may have experienced delayed responses when submitting your declaration. The restoration process has now been complete and these issues have been resolved and the system is now fully operational. We apologise for any inconvenience this may have caused. |
| 09/04/24 13:00 | - | 09/04/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm on Tuesday 9th April 2024 until 5pm on Tuesday 9th April 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 08/04/24 14:16 | - | 08/04/24 16:15 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .
Users are reporting CDS declarations sent with a CNS badge are stuck on submitted. We have contacted CNS to investigate and will update you as soon as we have more information. |
| 06/04/24 22:00 | - | 06/04/24 23:59 | NCTS/CTC |
Planned outage on to
See message from HMRCHMRC will be carrying out essential maintenance to the New Computerised Transit System (NCTS) on Saturday 06th April 2024, 10pm to 11:59pm, Any NCTS GB and XI data submitted during this period via the NCTS GB and XI service channels will be held and processed once the maintenance activity has concluded and the service is available again. Please see NCTS service availability page to check for latest updates on system availability status. https://www.tax.service.gov.uk/new-computerised-transit-system-service-availability HMRC apologises for any inconvenience. |
| 06/04/24 05:00 | - | 06/04/24 11:40 | CCS-UK |
Unplanned outage on
See message from CCS-UKCCS-UK Unplanned Outage since Saturday 06th April 2024 – 09:05 BST Dear CCS-UK User, Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS. It has been apparent since Saturday 06th April 09:05 BST. Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage. Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. Please Note: fallback services not available, also CCS-UK cannot provide manual clearance. Apologies for any inconvenience. Thanks and regards, Vandhana Proddhuturi Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 31/03/24 12:13 | - | 02/04/24 16:46 | CHIEF Live Service |
Unplanned outage: Users are reporting they are unable to arrive CHIEF
declarations into DEP. CDS declarations are not impacted. This started
on .
See message from CCS-UKEmergency CCS-UK System update @ 3pm UK time 2nd April 2024Further to issues experienced with HMRC’s dual running of CDS and CHIEF systems, there have been issues experienced by the CCS-UK Cargo community since the UK clock change and is having a substantial impact on cargo export. This has now been diagnosed and a change to the operation of CCS-UK is being implemented urgently to address the major impact being experienced in Freight delays across the UK. NB: EAL (Export Arrival) messages submitted into CCS-UK by Trader and Airline systems will now need to send messages using UK time (not Zulu time as previously advised). This change will take place at 3pm today (2nd April) CCS-UK apologises for the disruption and short notice for this change, but it is as a result of combination of the CDS/CDA Exports transition combined with the UK Clock change to BST.. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 29/03/24 05:01 | - | 29/03/24 08:59 | CCS-UK |
Dear CCS-UK User, Please be advised that CCS-UK continues to face message processing delays affecting all CCS-UK users. It has been apparent since Friday 29th March 2024 - 05.10 AM GMT. Customers may be experiencing significantly delayed responses but the system remains operational. Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. Apologies for any inconvenience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 28/03/24 18:55 | - | 30/03/24 09:26 | NCTS/CTC |
There are currently problems with the EU Gateway outside HMRC control, which is impacting New Computer Transit System (NCTS). For those intending to use transit to move goods and have not yet departed, we recommend that they do not travel to an Inland Border Facility (IBF) or to start a transit movement until the system is working again. There is more information about the Business Continuity Process in the Transit Manual Supplement (TMS). Visit transit-manual-supplement HMRC will continue to urgently seek updates and a resolution. Unplanned outage: The NCTS service availablilty page is showing known issues. |
| 27/03/24 18:30 | - | 27/03/24 22:09 | CCS-UK |
Sequoia users are reporting slow responses, this is impacting CCS-UK inventory linked declarations. This started on Wednesday. CCS-UK are investigating the cause of the issue, we will provide an update as soon as one is available. |
| 26/03/24 09:00 | - | 27/03/24 09:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 9am on Tuesday 26th March 2024 until 9am on Wednesday 27th March 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 26/03/24 07:30 | - | 26/03/24 08:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User,
Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Tuesday 26th March 2024 starting at 07:30 AM GMT to 08:00 AM GMT (up to 30 minutes) During this time the connectivity to and from CCS via REST API will not be available to you, impacting connectivity to CDS services via CCS-UK. There may also be slight delay on overall CDS messaging (All Users) whilst this change takes place.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS apologise for the inconvenience and thank you for your patience. Thanks & Regards |
| 25/03/24 11:31 | - | 26/03/24 09:46 | ASM Online Services |
Unplanned outage: Sequoia users are reporting disruption via ASM (UK) Ltd. This appears to have started on .
We are still investigating. Services impacted: ASM (UK) Ltd, CDS declarations via CCS-UK, CNS, MCP, Pentant and CDS direct. CHIEF export declarations via CCS-UK. NCTS, ETSF and CCS-UK inventory. DEP and Inventory Linking/Finalisation. Unplanned outage: Sequoia users continue to experience disruption. We are working hard to resolve and will issue a further update by 10am. We are currently in discussion with HMRC regarding contingency processes and will provide an update as soon as we have more details. In the meantime, we would advise you continue to prepare and save declarations but do not send them. We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience. |
| 25/03/24 11:31 | - | 26/03/24 10:07 | ASM Online Services |
Unplanned outage: Sequoia users continue to experience disruption. We are working hard to resolve and will issue a further update by 10am. We are currently in discussion with HMRC regarding contingency processes and will provide an update as soon as we have more details. In the meantime, we would advise you continue to prepare and save declarations but do not send them. We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience. Services impacted: ASM (UK) Ltd, CDS declarations via CCS-UK, CNS, MCP, Pentant and CDS direct. CHIEF export declarations via CCS-UK. NCTS, ETSF and CCS-UK inventory. DEP and Inventory Linking/Finalisation.. |
| 25/03/24 11:31 | - | 27/03/24 10:30 | ASM Online Services |
Unplanned outage: Performance has improved dramatically. If you have any outstanding declarations, please get in touch with the ASM Service Desk.
We will continue our analysis to identify the exact cause and will publish that information in due course.
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| 24/03/24 12:41 | - | 25/03/24 11:01 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on
See message from HMRCDear Trader, We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can. If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. For guidance on GVMS please refer to the GVMS service availability page. We apologise for any inconvenience this may cause. |
| 24/03/24 12:41 | - | 26/03/24 14:35 | CDS Live Service |
Unplanned outage: HMRC. This started on .
Please see the link below for guidance to be followed as a result of the current issues being experienced with CDS. https://help.asm.org.uk/sequoia/user-guides/guides/decln-cds/cds-faq/#issues-with-cds-release-440 When goods are being released to free circulation and outright payment of Customs Duty is being made by Deferment. Please note that the Deferment Comprehensive Guarantee authorisation details are only required when Customs Duty is being deferred. The link gives both GB and NI completion details, please only follow either the GB or XI examples, not both. |
| 23/03/24 21:30 | - | 24/03/24 04:00 | CDS Live Service |
Planned outage on to
See message from HMRCDue to scheduled maintenance on the Customs Declaration Service (CDS), the service will be unavailable from 9:30 pm on Saturday 23rd March 2024 until 4:00 am Sunday 24th March 2024. Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected. For guidance on GVMS please refer to the GVMS service availability and issues page. We apologise for any inconvenience this may cause. |
| 05/03/24 13:00 | - | 05/03/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm on Tuesday 5th March 2024 until 5pm on Tuesday 5th March 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 04/03/24 15:13 | - | 04/03/24 17:13 | CHIEF Live Service |
HMRC have advised that the issue affecting associating and finalising CHIEF declarations has been resolved. If you have any shipments stuck on finalisation in progress, please un-finalise and re-finalise the shipment. |
| 04/03/24 12:19 | - | 02/04/24 16:07 | CHIEF Live Service |
All Sequoia Export users must be running Sequoia version 5.51 or higher.
Anyone running an older version will experience issues finalising all Exports, both CHIEF and CDS. Instructions to upgrade can be found here |
| 04/03/24 11:39 | - | 04/03/24 15:13 | CHIEF Live Service |
A number of users have reported an issue associating and finalising CHIEF declarations.
CHIEF operations have been made aware and we will update you as soon as we have more information. Please do not re-finalise consolidations or shipments as these are not being updated on CHIEF. |
| 04/03/24 09:00 | - | 26/03/24 10:32 | CDS Live Service |
HMRC have announced that export declarations for goods being moved through ALL inventory linked locations can be submitted through CDS from Monday 4th March 2024. Users must be running Sequoia version 5.51 or higher. Instructions to upgrade can be found here As well as several workarounds and known errors published by HMRC regarding different CDS declaration scenarios, there are a few specific things to look out for as you migrate your air inventory linked exports to CDS. See the Sequoia Resource Centre for more information |
| 23/02/24 19:30 | - | 25/02/24 15:14 | EDCS |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Sequoia users are reporting no response via HMRC Badges. Sequoia users are reporting responses now but no official updatefrom HMRC yet. |
| 22/02/24 12:30 | - | 22/02/24 15:39 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .
Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge We have contacted CNS to investigate and will update you as soon as we know more |
| 22/02/24 12:30 | - | 22/02/24 15:39 | CHIEF Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge We have contacted CNS to investigate and will update you as soon as we know more |
| 22/02/24 12:30 | - | 22/02/24 15:39 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge We have contacted CNS to investigate and will update you as soon as we know more |
| 20/02/24 13:00 | - | 20/02/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm on Tuesday 20th February 2024 until 5pm on Tuesday 20th February 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 18/02/24 02:00 | - | 18/02/24 13:00 | CDS Live Service |
Planned outage on to
See message from HMRCBarclays will be carrying out planned maintenance on their Faster Payments Infrastructure on Sunday 18th February, 2am to 1pm this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. |
| 17/02/24 18:00 | - | 17/02/24 19:30 | CHIEF Live Service |
Planned outage on to
See message from HMRCCHIEF has a planned outage scheduled for Saturday 17th February from 18:00-19:30 UTC. The CHIEF service will be unavailable for approximately 1.5 hours (90 minutes), though we expect the service to return after 60 minutes or so. Kind Regards HMRC |
| 15/02/24 06:00 | - | 15/02/24 07:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services for users connecting via REST API or MQ only) on Thursday 15th February 2024 starting at 06:00 AM GMT to 07:00 AM GMT (1 Hour). During this time the connectivity to and from CCS-UK via REST API or MQ will not be available. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, |
| 10/02/24 09:00 | - | 10/02/24 13:00 | EDCS |
The ASM hosted HMRC email service will be down for essential maintenance between to During this time, only users connecting via this method will be unable to send messages to HMRC or receive responses from HMRC. If you encounter issues with submissions to or from HMRC outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal. |
| 09/02/24 09:00 | - | 04/03/24 09:00 | CDS Live Service |
Following HMRC changes implemented on Monday 19th February 2024, all Sequoia Export users must be running Sequoia version 5.51 or higher.
Anyone running an older version will experience issues finalising all Exports, both CHIEF and CDS. Instructions to upgrade can be found here |
| 07/02/24 19:00 | - | 07/02/24 20:31 | ASM Online Services |
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia. We will confirm when normal services resume. We apologise for any inconvenience this may cause. |
| 04/02/24 04:00 | - | 04/02/24 08:00 | CDS Live Service |
Planned outage on to
See message from HMRCBarclays will be carrying out planned maintenance on their Faster Payments Infrastructure on Sunday 04th February, 4am to 8am this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. |
| 02/02/24 16:15 | - | 03/02/24 00:47 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This appears to have started on ..
See message from CCS-UKDear CCS-UK User, Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS It has been apparent since Friday 02nd February 16:15 GMT. Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage. Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. Apologies for any inconvenience. Thanks, and regards, |
| 01/02/24 03:11 | - | 01/02/24 10:11 | CDS Live Service |
Unplanned outage: Users are receiving the following CDS error 40011 to their CDS declarations when using a currency other than GBP which is preventing declarations being lodged or accepted. CDS have been made aware and are investigating. This appears to have started on .
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| 01/02/24 03:11 | - | 01/02/24 13:41 | CDS Live Service |
Unplanned outage: Users are receiving the following CDS error 40011 to their CDS declarations when using a currency other than GBP which is preventing declarations being lodged or accepted. CDS have been made aware and are investigating. This appears to have started on .
See message from HMRCDear Trader, There has been an issue with an overnight update to exchange rates within the CDS system.We are working urgently to resolve this.Until the fix is implemented, customers can resubmit their declaration using GBP (Great British Pounds). Please also be aware from 31 January 2024 you will no longer be able to use document code 999L for Customs Declaration Service (CDS) import declarations. Pre-lodged import declarations made before 31 January 2024 that arrive after this date will be rejected unless the correct waiver document code has been supplied in place of 999L. Customs Declaration Service (CDS) waiver codes for imports replacing 999L - GOV.UK (www.gov.uk) We apologise for any inconvenience caused. HMRC |
| 31/01/24 10:00 | - | 31/01/24 11:00 | Pentant |
Planned outage on to . This will affect both Import and Export CDS and CHIEF declarations via Pentant, however non inventory linked should not be affected.
See message from PentantNotification from Descartes Pentant Customer Support Planned Maintenance Wednesday 31st January 10:00 - 11:00 Dear Descartes Pentant Customer, From Wed, 31 Jan 2024 10:00 - 11:00 GMT , the Pentant team will be executing Pentant 24.01 - regular deployment of the Pentant system, this will include a short outage per server as services are restarted. Questions and concerns can be directed to IMC at IMC@descartes.com Please reference CHN-38962 For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com. Many thanks Pentant Customer Support Team |
| 30/01/24 13:17 | - | 01/02/24 17:19 | CHIEF Live Service |
Sequoia users are currently experiencing issues with certain CHIEF Exports stuck on finalisation in progress.
Please do not manually enter a MUCR on any new declarations until we advise that this issue is resolved. To finalise your record, specify a MUCR (Master Unique Consignment Reference) on the shipment record, then Sequoia will automatically associate the DUCRs (Declaration Unique Customs References) of Jobs linked to the shipment to the MUCR you have specified. Please see the following guidance - Finalise-a-shipment |
| 30/01/24 13:00 | - | 30/01/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCCDS Trader Dress Rehearsal TDR Communications Team Hello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm on Tuesday 30th January 2024 until 5pm on Tuesday 30th January 2024. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 30/01/24 12:00 | - | 30/01/24 13:30 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK have a planned outage scheduled for Tuesday 30th January at 12pm – 1:30pm. This outage will impact ALL CCS-UK services during this time. The outage is required to install new CCS-UK software functionality in preparation for HMRC’s planned transition of Exports from CHIEF to CDS. This is a preparation phase for Export movement and consolidation messaging only. There is no change to the submission of Export Customs Declarations at this stage. If your business runs ITSFs or DEPs then please ensure that your software system is ready for the change post 1:30pm on the 30th. If your software system connected to CCS-UK uses EDIFACT messaging, then from this point, Exports clearance status (ROE, SOE and ICS) codes returned will all be CDS values, not CHIEF values. ** Please do not send any messages during this downtime as they may be deleted and would need resubmitting. To reiterate, there is no change required at this stage for the CHIEF submission of Export Customs Declarations. There are further phases for the CDS migration and we will provide further comms and notifications in due course. For the outage window, please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking. Once the migration has been completed successfully, CCS-UK will send a notification to state we are now in CDS Exports Phase 1. CCS-UK and HMRC apologises for the short notice and the inconvenience caused, thanks you for your patience. Thanks and regards, |
| 23/01/24 12:00 | - | 23/01/24 13:00 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Tuesday 23rd January 2024 starting at
12:00PM to 1PM GMT (1Hour) CCS-UK have a planned outage scheduled for Tuesday 23rd
January at 12pm – 1pm. This outage will impact ALL CCS-UK services during
this time. The outage is required to install new CCS-UK software
functionality in preparation for HMRC’s planned transition of Exports from
CHIEF to CDS. This a preparation phase for Export movement and
consolidation messaging only. There is no change to the
submission of Export Customs Declarations at this stage. If your business runs ITSFs or DEPs then please ensure that
your software system is ready for the change post 1pm on the 23rd.
If your software system connected to CCS-UK uses EDIFACT messaging, then
from this point, route, status and import clearance status (ROE, SOE and ICS)
codes returned will all be CDS values, not CHIEF values. To reiterate, there is no change required at this stage for
the CHIEF submission of Export Customs Declarations. There are further phases for the CDS migration and we will
provide further comms and notifications in due course. CCS-UK apologises for the
inconvenience caused and thanks you for your patience. Thanks and regards, Manish Pillai BT Cargo
Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 23/01/24 12:00 | - | 23/01/24 14:00 | CCS-UK |
Planned outage on to
See message from CCS-UKExtended: CCS-UK Planned Downtime on Tuesday 23rd January 2024 starting at 12:00PM to 1PM GMT (1Hour) Dear CCS-UK User, Unfortunately this planned outage is overrunning its completion time. We will continue to update you until the planned work is completed. CCS-UK apologise for the inconvenience caused and thank you for your patience Thanks and regards, Vandhana Proddhuturi Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com Dropdown Text
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| 16/01/24 13:00 | - | 16/01/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCDear CCS Users, HMRC has advised that there will be a
planned CDS TDR downtime, on Tuesday 16th January 2024
between 13:00 PM GMT to 17:00 PM GMT (4 Hours). We will notify you once the system
becomes available again. Thanks and
regards, Manish Pillai BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 15/01/24 00:01 | - | 15/01/24 03:00 | CNS Compass |
Planned outage on to
See message from CNSDear Customer CNS will be conducting essential maintenance, requiring a downtime of 3 hours for our Compass application. The work has been planned to take place within the following window: Monday 15th January between 00:01 – 03:00 hrs
All other services will be available. CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. Many thanks The CNS Team. helpdesk@cnsonline.net Tel: 02380 799600 |
| 13/01/24 05:00 | - | 13/01/24 09:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that there will be an emergency planned outage on Saturday 13th January 2024 starting at 05:00AM GMT to 09:00AM GMT (4 Hours). This work will only impact customers with direct connection to CCS-UK (NOT REST, VPN or Indirect Connectivity) Monitoring will continue until 10am via email and phone. Post 10am please ensure any incidents/issues are raised as per the out of hours process via phone only, as the inbox will not be monitored proactively. Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking. CCS-UK apologises for the inconvenience caused and thanks you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 13/01/24 03:00 | - | 13/01/24 14:00 | CDS Live Service |
Planned outage on to
See message from HMRCBarclays will be carrying out planned maintenance on their File Gateway environment on Saturday 13th January 2024, 3am to 2pm this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. |
| 10/01/24 21:07 | - | 11/01/24 08:00 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This appears to have started on Wednesday, 10 January 2024 at 21:07 GMT.
Sequoia users are reporting slow responses. This appears to be affecting CDS declarations sent via CCS-UK. CCS UK are investigating the issue. |
| 10/01/24 19:00 | - | 10/01/24 20:44 | ASM Online Services |
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia. We will confirm when normal services resume. We apologise for any inconvenience this may cause. |
| 09/01/24 09:45 | - | 09/01/24 12:57 | ASM Online Services |
Please be aware that ASM (UK) Ltd are currently experiencing an unplanned outage. We are unsure of the cause at this time, but we’re working on a fix. Updates will follow. Update outage on Tuesday, 9 January 2024 at 12:30 GMTSee message from ASM (UK) Ltd Unfortunately, the unplanned Helios outage has not yet been resolved. See message from ASM (UK) Ltd Unfortunately, the unplanned Helios outage has not yet been resolved. See message from ASM (UK) Ltd Unfortunately, the unplanned Helios outage has not yet been resolved. See message from ASM (UK) Ltd Unfortunately, the unplanned Helios outage has not yet been resolved. See message from ASM (UK) Ltd Unfortunately, the unplanned Helios outage has not yet been resolved. |
| 06/01/24 10:15 | - | 06/01/24 11:00 | CCS-UK |
The planned outage on 06/01/2024 from 06:00 to 10:00 has been extended
See message from CCS-UK Dear CCS-UK User, Please be advised that as a part of an essential
system upgrade, CCS-UK Service requires a scheduled system downtime (impacting
all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM
GMT. (up to 4hrs) – Extended Unfortunately this planned outage is overrunning
past its 10am completion time. We will continue to update you until the planned
work is completed. During this time the connectivity to and from
CCS-UK will not be available to you, meaning users will not be able to
undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place,
or avoid these times especially in the case of perishable goods clearances you
are undertaking. CCS-UK apologise for the inconvenience caused and
thank you for your patience. |
| 06/01/24 06:00 | - | 06/01/24 10:00 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Planned Downtime on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT (up to 4hrs) Dear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs) During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 06/01/24 06:00 | - | 06/01/24 12:00 | CCS-UK |
Planned outage on to 10:00 GMT has been extended to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs) – Unfortunately outage Extended again until 12:00 PM GMT. We will continue to update you until the planned work is completed. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. |
| 04/01/24 13:00 | - | 04/01/24 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from:
There will be a complete outage during this period. Please can you inform your contacts. Kind Regards, TDR Communications Team |
| 21/12/23 06:30 | - | 21/12/23 07:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Thursday 21st December 2023 starting at 06:30 AM GMT to 07:00 AM GMT (30 minutes) During this time the connectivity to and from CCS will not be available to you, impacting REST API services. Please note that CCS-UK Services linked to CHIEF are not affected. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS apologise for the inconvenience and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 15/12/23 19:02 | - | 15/12/23 19:50 | NCTS/CTC |
Unplanned outage: The NCTS service availablilty page is showing known issues.
|
| 13/12/23 09:18 | - | 13/12/23 12:22 | NCTS/CTC |
Sequoia users are reporting disruption via NCTS/CTC. This appears to have started on .
See email from NCTSWe are aware of an issue with the Guarantee Management System (GMS) that may be causing guarantee issues. This is an advisory email only and you should continue to conduct business as usual if you are able to do so. We expect a resolution shortly & for all submitted messages to flow from the queue. Any movements currently under Customs Control will be dealt with as a priority as soon as the system becomes fully available. If any further action is required, we will contact you accordingly. We apologise for any inconvenience caused. Kind regards, Alex Shaw NCTS Helpdesk |
| 12/12/23 09:00 | - | 13/12/23 09:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from: • 9am on Tuesday 12th December 2023 until 9am on Wednesday 13th December 2023. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 11/12/23 08:39 | - | 11/12/23 10:50 | MCP Destin8 |
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This appears to have started on .
No response from CHIEF via MCP, MCP are investigating the issue. |
| 10/12/23 12:30 | - | 10/12/23 18:32 | Pentant |
Unplanned outage: Sequoia users are reporting disruption via Pentant. This appears to have started on .
See email from PentantSubject: Descartes System - UNPLANNED OUTAGE Dear Customer, Please be advised that there is currently an UNPLANNED OUTAGE affecting all submissions since 1230hrs - ONGOING Our Out-of-Hours response team are working to have the service restored as soon as possible. We apologise for any inconvenience and will send a notification out when the the service has been restored. |
| 09/12/23 22:00 | - | 10/12/23 05:00 | CDS Live Service |
Planned outage on to
See message from HMRCHMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Saturday 9th December 2023 22:00 PM GMT to 5:00 AM GMT Sunday 10th December 2023 (7 Hours). This is to enable HMRC to implement a series of changes to (CDS). Due to the planned maintenance work, creating, updating or embarking a goods movement reference will be affected.Further details are as attached. For guidance on GVMS please refer to the GVMS service availability and issues page. https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. |
| 07/12/23 17:08 | - | 08/12/23 00:49 | CCS-UK |
Unplanned outage: Sequoia users are reporting disruption with messages to CHIEF via CCS-UK. This appears to have started on .
|
| 06/12/23 08:37 | - | 06/12/23 10:37 | CCS-UK |
Sequoia users reporting slow responses. This appears to be affecting CDS declarations sent via CCS-UK.
Agent Inventory is not affected. Resubmitting the declaration is not advised |
| 03/12/23 03:00 | - | 03/12/23 15:00 | CDS Live Service |
Planned outage on to
See message from HMRCBarclays will be carrying out planned maintenance on their File Gateway environment on Sunday 03rd December, 3am to 3pm this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. Thank you, |
| 01/12/23 13:59 | - | 04/12/23 11:57 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Sequoia users reporting no response to certain CDS declarations. This appears to be affecting CDS declarations sent directly to CDS (badge code CDS) If urgent we would advise you to use a Pentant or CNS Badge if configured on your Sequoia application or revert to a CHIEF declaration |
| 25/11/23 09:35 | - | 29/11/23 11:30 | CCS-UK |
Sequoia users reporting slow responses since . This appears to be affecting CDS declarations sent via CCS-UK.
HMRC have escalated to this issue internally. Update #1 - See email from CCSUKSubject: RE: CDS Declarations are getting slow responses via CCS-UK badge | CUI011961252Good Afternoon In regards to the query of delayed message response we have escalated to our IT resolution team under ticket ref CS2076649/INC2144577. Kind Regard Tonny Update #2 - See email from CCSUKCCS-UK/CDS Unplanned Outage since Tuesday 28th November 2023Dear CCS-UK User, Please be advised that CCS-UK/CDS is facing outage and it’s affecting all CCS-UK Connectivity. We initially saw an issue with CDS where we were getting reports of slow response back from CDS. As the day has gone we have started to see this impact CCS services too. The team are currently investigating the issue. Customers using all type of connectivity to CCS-UK for messaging may not be receiving responses to their messages due to this outage. Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals. Apologies for any inconvenience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Update #3 - See email from CCSUKCCS-UK Unplanned Outage Update - Delayed responses from CDS Tuesday 28th Nov 2023 since 07.30 GMTDear CCS-UK User, We are still experiencing intermittent delayed responses from CDS. It was initially thought that the issue was the same as the HMRC CDS outage on Saturday but this is not the case and this is a separate CCS-UK issue. We are facing delayed responses for all entries, it has been ongoing since Tuesday 28th Nov 07:30 AM. Our third line support team are working to resolve the issue as soon as possible. Apologies for any inconvenience caused. Thanks and regards, Vandhana Proddhuturi Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Update #4 - See email from CCSUKReceived 29/11/2023 @ 11:30UPDATE CCS-UK Unplanned Outage - Delayed responses from CDS Tuesday 28th Nov 2023 since 07.30 GMT Dear CCS-UK User, The backlog of messages have cleared from yesterday as we now have a workaround in place. This morning we are seeing message times are back to normal. We did see slowness yesterday into the evening as the system was recovering. Our teams are still investigating and working hard to identify and implement a permanent solution as soon as possible. Apologies for any inconvenience caused. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK |
| 21/11/23 13:00 | - | 21/11/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCWe are emailing to advise you that the CDS TDR Service will be unavailable from: • 1pm on Tuesday 21st November 2023 until 5pm on Tuesday 21st November 2023. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 20/11/23 13:00 | - | 20/11/23 14:00 | MCP Destin8 |
MCP was down and users could not send CDS declarations during this time.
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| 19/11/23 06:00 | - | 19/11/23 09:30 | Pentant |
Planned outage on to
See message from PentantPlanned Maintenance Sunday 19th November 06:00 - 09:30 BST Dear Descartes Pentant Customer, On Sun, 19 Nov, 2023 06:00 - 09:30 GMT, the Pentant team will be executing Pentant Production Failover. For regular patching of the Pentant environment. Questions and concerns can be directed to IMC Please reference CHN-37422 |
| 18/11/23 20:00 | - | 18/11/23 23:59 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 18th November 2023 starting at 20:00 PM GMT to 23:59 PM GMT. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 11/11/23 07:00 | - | 11/11/23 10:45 | EDCS |
The ASM hosted HMRC email service will be down for essential maintenance to During this time, only users connecting via this method will be unable to send messages to HMRC or receive responses from HMRC. If you encounter issues with submissions to or from HMRC outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal. |
| 09/11/23 16:15 | - | 09/11/23 17:15 | CDS Live Service |
Sequoia users reporting slow responses, with CDS entries via CNS gateway not returning any CDS responses.
CNS are aware and are investigating. |
| 07/11/23 13:00 | - | 07/11/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello,
We are emailing to advise you that the CDS TDR Service will be unavailable from: - 1pm on Tuesday 7th November 2023 until 5pm on Tuesday 7th November 2023. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 29/10/23 00:01 | - | 29/10/23 01:00 | CHIEF Live Service |
Planned outage on to
See message from HMRCGood Afternoon The CHIEF service will be unavailable for 2 hours on: Sunday 29th October 2023 from 00:01 BST - 01:00 GMT. This is due to the annual CHIEF clock change from BST and GMT so must go ahead at this time/date. We apologise For any inconvenience this may cause Kind Regards HMRC |
| 24/10/23 13:00 | - | 24/10/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from:
There will be a complete outage during this period. Please can you inform your contacts. Kind Regards TDR Communications Team |
| 22/10/23 05:00 | - | 22/10/23 09:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of an emergency change, CCS-UK have scheduled a network outage for some users on Sunday 22nd October 2023 between 05:00 AM BST and 09:00 AM BST (4 Hours). During this time the connectivity to and from CCS-UK will not be available to direct connection (IPConnect) and MPLS customers, meaning these users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking. CCS-UK apologises for the inconvenience caused and thanks you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 22/10/23 00:30 | - | 22/10/23 02:30 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Due to scheduled maintenance on the Customs Declaration Service (CDS),
the CDS service will be unavailable to all users on Sunday 22nd
October 2023, 00:30am to 2:30am.
HMRC |
| 15/10/23 15:30 | - | 16/10/23 11:46 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .
CDS Declarations via CNS do not appear to be getting a response. |
| 15/10/23 02:30 | - | 15/10/23 13:30 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Barclays Planned Maintenance (CDS Impact) – Sunday 15th October 2023 Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 15th October, 2:30am to 1:30pm this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. HMRC |
| 11/10/23 05:00 | - | 11/10/23 07:00 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 11th October 2023 between 05:00 AM BST to 07:00 AM BST (2 Hours). During this downtime the CCS-UK Service will be unavailable, meaning that users will not be able to will not be able to undertake Import and/or Exports clearances via CCS-UK. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking. CCS-UK apologise for the inconvenience caused and thank you for your patience Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 10/10/23 13:00 | - | 10/10/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We
are emailing to advise you that the CDS TDR Service will be unavailable from: ·
1pm
on Tuesday 10th October 2023 until 5pm on Tuesday 10th October
2023. There
will be a complete outage during this period. Please can you inform your
contacts.
Kind
Regards, TDR
Communications Team |
| 03/10/23 11:55 | - | 03/10/23 15:00 | CNS Compass |
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .
See message from CNSSubject: Re: [Request ID :##RE-26823##] : CDS Import - No declaration response We have identified some document routing queues currently and our technical support team are working to resolve this We expect this to be resolved shortly but if an extended outage is needed we will put out the necessary comms. Apologies for any inconvenience this is causing Regards, Callum Day Customer Service Analyst Helpdesk: 02380 799600 Press 3 for Customs Declaration Service This team is available to help with all CDS related queries E: helpdesk@cnsonline.net |
| 01/10/23 03:00 | - | 01/10/23 15:00 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Barclays Planned Maintenance (CDS Impact) – Sunday 01st October 2023 Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 01st October, 3am to 3pm this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. HMRC |
| 30/09/23 22:00 | - | 01/10/23 02:00 | CCS-UK |
Planned outage on to
See message from CCSDear CCS User, Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime on Saturday 30th September 2023 starting at 10:00 PM BST to Sunday 1st October 2023 02:00 AM BST (4 hours) During this downtime the CCS-UK Service will be unavailable, meaning that users will not be able to connect to HMRC (CHIEF or CDS) via CCS-UK. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking. CCS-UK apologise for the inconvenience and thank you for your patience Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 27/09/23 06:30 | - | 27/09/23 07:30 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of an emergency change, CCS-UK have scheduled a system downtime on Wednesday 27th September 2023 between 06:30 AM BST and 07:30 AM BST (1 Hour). During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking. CCS-UK apologises for the inconvenience caused and thanks you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 26/09/23 09:00 | - | 27/09/23 09:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCWe are emailing to advise you that the CDS TDR Service will be unavailable from: • 9am on Tuesday 26th September 2023 until 9am on Wednesday 27th September 2023. There will be a complete outage during this period. Please can you inform your contacts. Kind Regards, TDR Communications Team |
| 23/09/23 21:30 | - | 24/09/23 04:30 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 23rd September 2023, 9:30pm to 4:30am Sunday 24th September 2023. Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed. For guidance on GVMS please refer to the GVMS service availability and issues page. https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues We apologise for any inconvenience this may cause. HMRC |
| 20/09/23 17:05 | - | 20/09/23 18:10 | NCTS/CTC |
Unplanned outage: The NCTS service availablilty page is showing known issues.
|
| 20/09/23 11:30 | - | 20/09/23 15:35 | CCS-UK |
Unplanned outage: Sequoia users are reporting no responses on CDS declarations via CCS-UK. This appears to have started on .
See message from CCS-UKCCS-UK Unplanned Outage since Wednesday 20th September 2023 11:30 PM BSTDear CCS-UK User, Please be advised that CCS-UK is facing an unplanned outage and it is impacting the CDS service. It has been apparent since Wednesday 20th September 2023 11:30 AM BST. Our teams are working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals as soon as we receive an update from them. We apologise for the inconvenience caused and thank you for your patience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 05/09/23 13:00 | - | 05/09/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from:
There will be a complete outage during this period. Please can you inform your contacts. Kind Regards, TDR Communications Team |
| 28/08/23 16:34 | - | 04/09/23 09:00 | CDS Live Service |
Unplanned outage: Sequoia users are reporting disruption via CDS Live Service. This appears to have started on .
We are getting multiple reports of CDS declarations with no or slow responses on Pentant badges only |
| 27/08/23 05:00 | - | 27/08/23 10:00 | CDS Live Service |
Barclays Planned Maintenance (CDS Impact) to
See message from CDS Live ServiceDear
Customer, Barclays Planned Maintenance (CDS Impact) – Saturday
26th & Sunday 27th August
2023 Barclays will be carrying out
planned maintenance on their File Gateway environment
on Saturday 26th August, 4am to 10am and Sunday
27th August, 5am to 10am this may have an impact on
processing durations for some declarations. If you use Barclays please be
aware:
In either scenario,
no declarations will be rejected, but they will be held pending release
or clearance if the required funds are delayed by the use of Faster
Payments during the Barclays outage. HMRC
|
| 26/08/23 04:00 | - | 26/08/23 10:00 | CDS Live Service |
Barclays Planned Maintenance (CDS Impact) to
See message from CDS Live ServiceDear Customer, Barclays Planned Maintenance (CDS Impact) – Saturday 26th & Sunday 27th August 2023 Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 26th August, 4am to 10am and Sunday 27th August, 5am to 10am this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. HMRC |
| 22/08/23 13:00 | - | 22/08/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from CDS Test Service (TDR)Hello, We
are emailing to advise you that the CDS TDR Service will be unavailable from: ·
1pm
on Tuesday 22nd August 2023 until 5pm on Tuesday 22nd August
2023. There
will be a complete outage during this period. Please can you inform your
contacts. Kind
Regards, TDR
Communications Team |
| 22/08/23 09:30 | - | 22/08/23 16:54 | NCTS/CTC |
Unplanned outage: The NCTS service availablilty page is showing known issues.
|
| 22/08/23 06:00 | - | 22/08/23 10:54 | MCP Destin8 |
Unplanned outage: Sequoia users have reported MCP Inventory Linked CDS declarations are not getting responses via MCP Destin8. This appears to have started on .
|
| 21/08/23 00:01 | - | 21/08/23 03:00 | CNS Compass |
Planned outage on to
See message from CNS CompassCNS Customer Advisory Dear Customer CNS will be conducting essential maintenance on our infrastructure. The work will take 2 hours to complete within the following window: Monday 21st August 2023 between 00:01 – 03:00 am During this time the following applications will be impacted: o Compass will not be available. o Messaging will be queued and processed after restart. All other services will be available. CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. Many thanks The CNS Team. helpdesk@cnsonline.net Tel: 02380 799600 Visit our website cnsonline.net |
| 20/08/23 18:00 | - | 20/08/23 19:00 | CHIEF Live Service |
Planned outage on to
See message from HMRCDear Customer, Due to planned maintenance work on our Customs Handling of Import Export Freight (CHIEF). The CHIEF service will be unavailable from 6pm to 7pm on Sunday 20th August 2023. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CHIEF could be effected during the times listed. For guidance on GVMS please refer to the GVMS service availability page. https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues We apologise for any inconvenience this may cause. HMRC |
| 20/08/23 02:30 | - | 20/08/23 14:30 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Barclays have cancelled the work planned for this weekend so this will now not go ahead, rescheduled to go ahead on Sunday 20th August 2023, 2:30 AM to 2:30 PM. Barclays Planned Maintenance (Impacting CDS) – Sunday 20th August 2023, 2:30 AM to 2:30 PM (12 hours) Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 20th August 2023, 2:30 AM to 2:30 PM, this may have an impact on processing durations for some declarations.
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. HMRC |
| 18/08/23 17:30 | - | 18/08/23 21:10 | CDS Live Service |
Unplanned outage on
See message from CCS-UK Live ServiceSubject: CCS notification | HMRC - CDS Unplanned Outage | Friday 18th August 2023 since 17:30 PM BST | CUI011957277 CDS Unplanned Outage since < Friday 18th August 2020 – 17:30 GMT > Dear CCS-UK User, Please be advised that CDS is facing unplanned outage/slow responses which is affecting all CSPs. It has been apparent since Friday 18th August 2023 since 17:30 PM BST. Please note that CCS-UK services linked to CHIEF are not affected. HMRC teams are working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals as soon as we receive an update from them. HMRC have asked that we pass on their apology for the inconvenience caused and to thank you for your patience Thanks & Regards Anushree Gadewar Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 17/08/23 11:30 | - | 17/08/23 11:40 | CCS-UK |
Planned outage on to
See message from CCS-UKCCS-UK Emergency
Planned Downtime (impacted service: CDS) on Thursday 17th August 2023 starting
at 11:30 AM BST to 12:30 PM BST (1 Hour) Dear CCS User, Please be advised that due to some exports connectivity
testing requested by HMRC, CCS-UK will be having a scheduled system downtime on
Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour) Please ensure you have resiliency plans in place where
needed, or avoid these times especially in the case of perishable goods
clearances you are undertaking. CCS-UK and HMRC apologies for the short notice and any
inconvenience. |
| 17/08/23 11:30 | - | 17/08/23 12:30 | CCS-UK |
Planned outage on to
See message from CCS-UKReminder: CCS-UK Emergency Planned Downtime (impacted service: CDS) on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour) Dear CCS User, Please be advised that due to some exports connectivity testing requested by HMRC, CCS-UK will be having a scheduled system downtime on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour) During this time messages to CDS via CCS-UK will be queued and transmitted post the planned downtime window. Please ensure you have resiliency plans in place where needed, or avoid these times especially in the case of perishable goods clearances you are undertaking. CCS-UK and HMRC apologies for the short notice and any inconvenience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK |
| 17/08/23 11:30 | - | 17/08/23 12:30 | CDS Live Service |
Planned outage on to
See message from CDS Live ServiceReminder: CCS-UK
Emergency Planned Downtime (impacted service: CDS) on Thursday 17th August 2023
starting at 11:30 AM BST to 12:30 PM BST (1 Hour) Dear CCS User, Please be advised that due to some exports connectivity
testing requested by HMRC, CCS-UK will be having a scheduled system downtime on
Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour) Please ensure you have resiliency plans in place where
needed, or avoid these times especially in the case of perishable goods
clearances you are undertaking. CCS-UK and HMRC apologies for the short notice and any
inconvenience. Thanks and regards,
Manish Pillai Technical Associate, CCS
Helpdesk BT Cargo Community
Systems & CCS-UK |
| 15/08/23 12:00 | - | 15/08/23 12:10 | CNS Compass |
Planned outage on to
See message from CNSDear Customer EDI service update CNS will be conducting essential maintenance, requiring a downtime of 10 minutes for our EDI translation application. The maintenance has been planned to take place within the following window: Tuesday 15th August between 12:00 – 12:10 midday
CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. Many thanks The CNS Team. helpdesk@cnsonline.net Tel: 02380 799600 |
| 14/08/23 00:01 | - | 14/08/23 01:00 | CNS Compass |
Planned outage on to
See message from CNSDear Customer Compass service update CNS will be conducting essential maintenance on our Compass application, requiring a maximum downtime of 1 hour. The work has now been rescheduled to take place within the following window: Monday 14th August 2023 between 00:01 – 01:00 am During this time the following impacts will be felt:
CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. Many thanks The CNS Team. helpdesk@cnsonline.net Tel: 02380 799600 |
| 12/08/23 08:00 | - | 12/08/23 14:00 | EDCS |
The ASM hosted EDCS email service will be down for essential maintenance
between and
.
During this time, only users connecting via this method will be unable to send messages to EDCS or receive responses from EDCS. If you encounter issues with submissions to or from EDCS outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal. |
| 10/08/23 22:00 | - | 10/08/23 23:10 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Thursday 10th August 2023, 10pm to 11:10pm. Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed. For guidance on GVMS please refer to the GVMS service availability and issues page. https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues We apologise for any inconvenience this may cause. HMRC |
| 09/08/23 21:00 | - | 09/08/23 21:30 | CCS-UK |
Planned outage on to
See message from CCS-UKDear CCS-UK User, Please be advised that as a part of mandatory system upgrade, to deliver this CCS-UK have scheduled a system downtime on Wednesday 9th August 2023 starting at 21:00 PM BST to 21:30 PM BST. During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. Please note that CCS-UK Services linked to CDS are not affected Apologies for any inconvenience. Thanks and regards, Manish Pillai Technical Associate, CCS Helpdesk BT Cargo Community Systems & CCS-UK Tel: 0845 607 0096 Email: ccs.helpdesk@bt.com |
| 08/08/23 11:00 | - | 08/08/23 17:00 | CDS Test Service (TDR) |
Planned outage on to
See message from HMRCHello, We are emailing to advise you that the CDS TDR Service will be unavailable from:
There will be a complete outage during this period. Please can you inform your contacts. Kind Regards, TDR Communications Team |
| 06/08/23 02:00 | - | 06/08/23 10:00 | CDS Live Service |
Planned outage on to
See message from HMRCDear Customer, Barclays Planned Maintenance (CDS Impact) – Sunday 06 August 2023, 2am to 10am Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 06 August 2023 from 2am to 10am this may have an impact on processing durations for some declarations. If you use Barclays please be aware:
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage. HMRC |
| 03/08/23 09:30 | - | 03/08/23 10:30 | CNS Compass |
Sequoia users reporting slow responses. This appears to be affecting CDS and CHIEF declarations sent via CNS.
|
| 31/07/23 23:55 | - | 01/08/23 01:05 | CDS Live Service |
Planned outage on to
See message from HMRCDue to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Monday 31st July 2023, 11:55pm to 01:05am Tuesday 1st August 2023.
Declarations submitted during this timeframe will be processed at the end of the downtime. Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed. For guidance on GVMS please refer to the GVMS service availability and issues page. We apologise for any inconvenience this may cause. HMRC |
| 29/07/23 18:00 | - | 29/07/23 19:00 | CNS Compass |
Planned outage on to
Message from CNSDear Customer Compass service update CNS will be conducting essential maintenance on our servers, requiring a downtime of 1 hour. This work will only affect DP World Southampton. The maintenance has been planned to take place within the following window: Saturday 29th July 2023 between 18:00 – 19:00 pm
All other services will be available. CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work. Many thanks The CNS Team. helpdesk@cnsonline.net Tel: 02380 799600 |