Desin8 has currently gone down for critical maintenance, it should be down only for 10 to 15 minutes.

Any messages or outputs will be queued and processed once they system is back up.

Apologies for any inconvenience.

Dear Trader,

We are experiencing problems with the Customs Declaration Service (CDS) which may also be affecting customers using GVMS. We are working to resolve the issues as quickly as we can.
Goods Movement References remain mandatory for freight movements using the Goods Vehicle Movement Service.
Please check with your carrier before embarking on your journey as you may be turned away without a valid Goods Movement Reference.

For guidance on GVMS please refer to the GVMS service availability page.

Goods Vehicle Movement Service: service availability and issues - GOV.UK (www.gov.uk)
We will provide further updates as soon as possible.
HMRC

Notification from HMRC
CHIEF Planned Maintenance Notification Saturday 13th May 2023 13:00 - 14:00

We have had the following communication from HMRC about an upcoming CHIEF system maintenance downtime:

CHIEF has planned outage scheduled for Saturday 13th May 2023 from 13:00-14:00. The CHIEF service will be unavailable for approximately 60 minutes, though we expect the service to return after 30 minutes or so.

Kind Regards
HMRC

Dear Customer

Compass service update

CNS will be conducting essential maintenance on our servers, requiring a downtime of 15 minutes.

The maintenance has been planned to take place within the following window:
Thursday 11th May 2023 between 12:00 – 12:15 pm

• Terminal Operating System messages will not reach end users.
• Shipping lines will not be able to send messages to Terminal Operating System.
• Unit status updates will not reach Compass.
• Messages will be queued and will processed once the maintenance work is complete.
• Compass screens will be available, but updates via EDI will be delayed by 15 minutes.

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

 

• 5pm on Wednesday 10th May 2023 until 9am on Thursday 11th May 2023.

Dear CCS User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime on Saturday 6th May 2023 starting at 10:00 PM BST to Sunday 7th May 2023 02:00 AM BST (4 Hours)

During this downtime the CCS-UK Service will be unavailable, meaning that users will not be able to connect to HMRC (CHIEF or CDS) via CCS-UK.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking.

CCS-UK apologise for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

From: customsliveoperations@hmrc.gov.uk
Sent: Thursday, April 13, 2023 10:11 AM
Subject: IMPORTANT **HMRC SYSTEM MAINTENANCE** - CDS (Customs Declaration Service) - Saturday 29th April 2023

Dear Customer,

Due to planned Industrial Action we have made the decision to reschedule the CDS planned maintenance on Saturday 29th April 2023. 

CDS release 4.0.1 will now take place on Saturday 06th May. This will mean that CDS will be unavailable between Saturday 06th May 2023 9:30pm to 2am Sunday 07th May 2023.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.

We apologise for any inconvenience this may cause.

Kind Regards
HMRC

Dear Customer,

Barclays Planned Maintenance – CDS Impact – Saturday 06th May 2023, 2am to 11pm Sunday 07th May 2023

Barclays will be carrying out planned maintenance on their Faster Payments service on Saturday 06th May 2023, 2am to 11pm Sunday 07th May 2023 this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

• For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on a Saturday, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
• For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

Good afternoon,

There will be planned CDS service maintenance between 18:00 and 22:00 on Thursday 4th May 2023 – this is not a full system downtime or outage.
There may be intermittent delays to some declaration responses of up to 30 minutes between 18:00 and 22:00. 
There will be a 30-minute period for users attempting to subscribe to CDS where they may receive a 'Service Unavailable' response, in this scenario they will have to resubmit the subscription. This will not impact existing CDS users.

This is to implement fixes that are causing service impacts to some users and are required before the release on Saturday 6th May.

HMRC

Reminder - Notification from Descartes CDS/Pentant Customer Support

Planned Maintenance 30th April 2023.

  Dear Descartes Pentant Customer,

 Just a reminder that there is an upcoming maintenance slot.

 From Sun, 30 Apr, 2023  06:00 BST until Sun, 30 Apr, 2023  09:00 BST

As part of standard maintenance of the Pentant Environments, services will be stopped and then restarted once complete. During this time the applications will be unavailable via any messaging routes as well the websites, once restored anything that was queued will be processed.

 Questions and concerns can be directed to IMC at IMC@descartes.com
Please reference CHN-32927

For additional announcements or for questions/issues, please refer to the Customer Support Portal.

 Many thanks
Pentant Customer Support Team

Barclays planned maintenance – CDS Impact – Saturday 29th April

Barclays will be carrying out planned maintenance on their Faster Payments service from 10:00 to 18:00 on Saturday 29th April 2023, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

• For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on a Sunday, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
• For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

From: customsliveoperations@hmrc.gov.uk
Sent: Friday, April 21, 2023 11:58 AM
Subject: Barclays planned maintenance – CDS Impact – Sunday 23rd April

Barclays planned maintenance – CDS Impact – Sunday 23rd April

Barclays will be carrying out planned maintenance on their Faster Payments service from 00:00 to 12:00 on Sunday 23 April 2023, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

• For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on a Sunday, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
• For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

From: tdrcommunications@hmrc.gov.uk

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

5pm on Tuesday 18th April 2023 until 10pm on Tuesday 18th April 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team

 

Reminder: CCS Planned Downtime (services impacted – CDS, CCS-UK) on Thursday 6th April 2023 between 6:00 AM BST and 7:00 AM BST (1 Hour)
Dear CCS User,

Please be advised that as a part of an emergency fix, CCS have scheduled a system downtime on Thursday 6th April 2023 between 6:00 AM BST and 7:00 AM BST (1 Hour)
During this time the connectivity to and from CCS will not be available to you, impacting all services.

 CCS apologies for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com  

CCS-UK Emergency Planned Downtime (impacted service: CDS) on Thursday 30th March 2023 starting at 13.00 PM BST to 13.30 PM BST (30 Minutes)

Dear CCS User,
Please be advised that due to some exports connectivity testing requested by HMRC, CCS-UK will be having a scheduled system downtime on Thursday 30th March 2023 starting at 13.00 PM BST to 13.30 PM BST (30 Minutes)
During this time messages to CDS via CCS-UK will be queued and transmitted post the planned downtime window.
Please ensure you have resiliency plans in place where needed, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK and HMRC apologies for the short notice and any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: mailto:ccs.helpdesk@bt.com
 

Dear Customer

Compass Messaging Delay

CNS regrets to advise that we are currently experiencing unexpected messaging delays of approx 2 hours.

The following services are affected:

• TOS messages
• Status updates from CHIEF/CDS
• EDI manifesting
• Some application screens may be slow in responding

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 28th March 2023 until 9am on Wednesday 29th March 2023.

There will be a complete outage within this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team

Reminder: CCS-UK Planned Downtime (services impacted - CDS, REST API) on Monday 27th March 2023 between 7:30 AM BST and 8:00 AM BST (30 Minutes)

Dear CCS-UK User,
Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Monday 27th March 2023 between 7:30 AM BST and 8:00 AM BST (30 Minutes)
During this time the connectivity to and from CCS will not be available to you, impacting CDS and REST API services.
Please note that CCS-UK Services linked to CHIEF are not affected.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS apologise for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

Dear Customer,

Due to scheduled maintenance on the Customs Declaration Service (CDS), the service will be unavailable from 9:30pm on Saturday 25th March 2023 until 4:30am Sunday 26th March 2023.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.

Goods Vehicle Movement Service: service availability and issues - GOV.UK (www.gov.uk)

We apologise for any inconvenience this may cause.

Kind Regards
HMRC

CCS-UK Emergency Planned Downtime on Thursday 9th March 2023 between 06:00 GMT and 07:00 GMT

Dear CCS-UK User,

Please be advised that as a part of an emergency change, CCS-UK have scheduled a system downtime on Thursday 9th March 2023 between 06:00 GMT and 07:00 GMT.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system. 

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

Apologies for any inconvenience.

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

• At GVMS locations, hauliers are advised to create a 'declaration by conduct' GMR type for these goods. These can be validated by carriers as normal.
• At maritime Temporary Storage locations, carriers and shipping agents are authorised to use contingency manifest codes (e.g. 'C' or 'T2' status) for these goods if possible.
• Declarants are advised to contact the CDS helpdesk in the first instance if unable to use the above options, or if moving goods by air, using an External Temporary Storage Facility or other location.
• Controlled goods are instructed to remain at the port or attend an Inland Border Facility, although priority goods may be manually released by HMRC.

Update on ongoing declaration issue  

Good afternoon, 

We are writing to update you on the progress we have made resolving the issue that has been affecting some import declarations made through the Customs Declaration Service.  

Following our update last night, we are pleased to say that we have managed to clear through the bulk of the stuck declarations, having worked with colleagues in the Department for Business and Trade to identify the most affected codes. We are continuing to work through these, as well as performing manual releases via the National Clearance Hub where appropriate. To avoid any further disruption over the weekend, the Business Continuity Plans that we have previously outlined all remain in place. For clarity, this means: 

·        At GVMS locations, hauliers can provide a 'declaration by conduct' GMR type for non-controlled goods affected by the issue. These can be validated by carriers as normal.   

·        At maritime Temporary Storage locations, carriers and shipping agents are authorised to use contingency manifest codes (e.g. 'C' or 'T2' status, depending on the inventory system used) for these goods if possible.  

·        At air freight Temporary Storage locations, as an exceptional mitigation on this occasion, agents and operators are permitted to release non-controlled goods on the location’s inventory system if possible (CCS-UK have issued further guidance to their users on this option). Traders should contact their Community System Provider (CSP) for more information.  

·        Traders are advised to contact the CDS helpdesk in the first instance if unable to use the above options, and to provide their unique consignment number (UCN) and MRN if this is available. HMRC and Border Force are manually releasing non-controlled goods from the frontier. A C130 form will not be required where goods are stuck at an inventory linked Temporary Storage location.    

If you have already contacted the National Clearance Hub or CDS Helpdesk, please do not call or email again to check on the status of your request – this will impact the team’s ability to work through as many manual clearance cases as they can. 

We will update you again and give you sufficient notice when a decision is made to lift these Business Continuity Plans. 

We appreciate this has caused frustration and disruption, and we apologise for the inconvenience. 

Regards

HMRC

From: butt.george@hmrc.gov.uk <butt.george@hmrc.gov.uk> On Behalf Of tdrcommunications@hmrc.gov.uk

Subject: TDR Service Planned Outage

Hello,
 
We are emailing to advise you that the CDS TDR Service will be unavailable from:
 
5pm on Tuesday 28th February 2023 until 9am on Wednesday 1st March 2023.
 
There will be a complete outage during this period. Please can you inform your contacts.
 
We will advise if there are any problems.
 
Kind Regards,
TDR Communications Team

Dear Customer,

Please find notification details of upcoming system downtime on the Customs Declaration Service (CDS) and Customs Handling of Import Export Freight (CHIEF) that affects the Goods Vehicle Movement Service (GVMS)

There is planned maintenance work for our Customs Handling of Import Export Freight (CHIEF) and Customs Declaration Service (CDS)

CHIEF - Saturday 25th February 2023, 9:30pm to 11pm
CDS    - Saturday 25th February 2023, 9:30pm to 4:30am Sunday 26th February 2023.

Declarations submitted during the timeframes above will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during these times will be affected. For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

Kind Regards

HMRC

Dear Customer,

Please find notification details of upcoming system downtime on the Customs Declaration Service (CDS) and Customs Handling of Import Export Freight (CHIEF) that affects the Goods Vehicle Movement Service (GVMS)

There is planned maintenance work for our Customs Handling of Import Export Freight (CHIEF) and Customs Declaration Service (CDS)

CHIEF - Saturday 25th February 2023, 9:30pm to 11pm
CDS    - Saturday 25th February 2023, 9:30pm to 4:30am Sunday 26th February 2023.

Declarations submitted during the timeframes above will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during these times will be affected. For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

Kind Regards

HMRC

HMRC will be carrying out maintenance between 8 am and 9 pm on Sunday 19th February. During this period, declarations requiring approval through the Automatic License Verification System (ALVS) will not be automatically processed on either Customs Declaration Service (CDS) or Customs Handling of Import Export Freight (CHIEF). 

This will affect those who move live animals and fresh produce. 

During this downtime manual processes will be used to clear movements at the borders, which may take slightly longer than usual. HMRC are therefore asking traders to try and avoid moving goods during this timeframe and consider moving goods on other days.

HMRC apologise for any inconvenience caused and advise the following

Trader steps to take: 

If traders cannot arrange movements outside of this timeframe, then they will be asked to:

• Start the journey as normal.
• Send requests for clearance direct to National Clearance Hub (NCH) in line with the guidelines below:
• NCH is authorised to manually clear all live animals requiring Common Health Entry Document (CHED).
• Procedure for Electronic Application for Certificates from the Horticultural Marketing Inspectorate (PEACH) / eDomero remain unaffected, therefore NCH is authorised to clear all Plant Health and Seed Inspectorate (PHSI) / Horticulture Market Inspectorate (HMI) regulated goods on presentation of Conformity Certificates, Phytosanitary Certificates and QRC’s.
• NCH is authorised to clear all consignments of products requiring CHED.
• ALVS users should use the request for manual release form found on GOV.UK and submit a fully completed CHED with the request to NCH

HMRC will be carrying out maintenance between 8 am and 9 pm on Sunday 19th February. During this period, declarations requiring approval through the Automatic License Verification System (ALVS) will not be automatically processed on either Customs Declaration Service (CDS) or Customs Handling of Import Export Freight (CHIEF). 

This will affect those who move live animals and fresh produce. 

During this downtime manual processes will be used to clear movements at the borders, which may take slightly longer than usual. HMRC are therefore asking traders to try and avoid moving goods during this timeframe and consider moving goods on other days.

HMRC apologise for any inconvenience caused and advise the following

Trader steps to take: 

If traders cannot arrange movements outside of this timeframe, then they will be asked to:

• Start the journey as normal.
• Send requests for clearance direct to National Clearance Hub (NCH) in line with the guidelines below:
• NCH is authorised to manually clear all live animals requiring Common Health Entry Document (CHED).
• Procedure for Electronic Application for Certificates from the Horticultural Marketing Inspectorate (PEACH) / eDomero remain unaffected, therefore NCH is authorised to clear all Plant Health and Seed Inspectorate (PHSI) / Horticulture Market Inspectorate (HMI) regulated goods on presentation of Conformity Certificates, Phytosanitary Certificates and QRC’s.
• NCH is authorised to clear all consignments of products requiring CHED.
• ALVS users should use the request for manual release form found on GOV.UK and submit a fully completed CHED with the request to NCH

Hello, 

We are emailing to advise you that the CDS TDR Service will be unavailable from:

5pm on Wednesday 15th February 2023 until 10pm on Wednesday 15th February 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Please contact us if you need to discuss anything further. We will advise if there are any problems.

Kind Regards,

TDR Communications Team

CCS-UK (CHIEF, CDS & MQREST) Planned Downtime on Saturday 11th February 2023 between 06:00 AM GMT to 10:00 AM GMT (4 Hours)

Dear CCS User,

Please be advised that as a part of an essential system upgrade, CCS-UK (CHIEF, CDS & MQREST) Service requires a scheduled system downtime on Saturday 11th February 2023 between 06:00 AM GMT to 10:00 AM GMT (4 Hours)

During this downtime the CCS-UK (CHIEF, CDS & MQREST) Service will be unavailable, meaning that users will not be able to connect to CCS-UK via (CHIEF, CDS & MQREST).

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking.

CCS-UK apologise for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

Dear Customer

Compass service update

CNS will be conducting essential emergency maintenance to our services, requiring a downtime of 15 minutes for our Compass application.

The maintenance will take place today at 17:00 - requiring a 15 minute window 

Friday 10th February 2023 between 17:00 – 17:15pm

• Compass will be unavailable
• Terminal Operating System (TOS) messages will be queued

All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600

Dear Customer

CNS Compass service update

CNS will be conducting essential maintenance, requiring a downtime of 15 minutes for our Compass application.

The maintenance has been planned to take place within the following window:

Thursday 9th February 2023 between 07:00 – 07:15am

• Terminal Operating System messages will not reach end users.
• Shipping lines will not be able to send EDIFACT messages to Terminal Operating System during the outage window.
• Unit status updates will not reach Compass.
• ISU messages for both Maritime and Air will be queued, with processing to actioned once the maintenance work is complete.
• Compass screens will not be available for viewing.

All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600

CCS Planned Downtime (services impacted – CDS, CCS-UK) on Saturday 4^th February 2023 between 7:00 AM GMT and 8:00 AM GMT (1 Hour)

Dear CCS User,

Please be advised that as a part of an emergency fix, CCS have scheduled a system downtime on Saturday 4th February 2023 between 7:00 AM GMT and 8:00 AM GMT (1 Hour)

During this time the connectivity to and from CCS will not be available to you, impacting all services. 

CCS apologise for the inconvenience and thank you for your patience. 

Thanks and regards, 

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

CCS-UK CDSTDR and MQREST planned downtime on Tuesday 17th January 2023 between 18:00 PM GMT to 21:00 PM GMT

Dear CCS Users,
Please be advised that as a part of mandatory upgrade of CCS-UK CDSTDR and MQREST, to deliver this upgrade scheduled a system downtime on Tuesday 17th January 2023 between 18:00 PM GMT to 21:00 PM GMT (3 Hours).
Please note during this time the connectivity to and from CCS-UK CDSTDR and MQREST will not be available to you.
We will notify you once the system becomes available again.
Apologies for any inconvenience

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 17th January 2023 until 9am on Thursday 19th January 2023.

There will be a complete outage within this period. Please can you inform your contacts.

Please contact us if you need to discuss anything further. We will advise if there are any problems.

Kind Regards,
TDR Communications Team

Dear Customer

CNS CHIEF service update

CNS, together with our external providers, will be conducting essential work on our CHIEF lines, requiring a downtime of 4 hours for CHIEF access via CNS.

The maintenance has been planned to take place within the following window:

Monday 16th January between 00:01 - 04:00

• CHIEF will be unavailable.
• CHIEF messaging will be unavailable.
• Messages will be queued, and processed once the maintenance work is complete.

Dear Customer,

Due to scheduled maintenance on the Customs Declaration Service (CDS), the service will be unavailable from 9:30pm on Saturday 14th January 2023 until 4am Sunday 15th January 2023.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected. For guidance on GVMS please refer to the GVMS service availability page.

We apologise for any inconvenience this may cause.

Kind Regards
HMRC

Dear Customer

Compass Disruption

CNS regrets to advise that we are currently experiencing unplanned disruption to our Compass Service.

Our support team and external partners are working on a resolution to restore the service.

Next update 17:15

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause.

Many thanks

The CNS Team

helpdesk@cnsonline.net
Tel: 02380 799600

From: chiefoperations@hmrc.gov.uk
Date: 13/01/2023 01:31 (GMT+00:00)
To: chiefoperations@hmrc.gov.uk
Subject: CHIEF - Fallback [Long Term]

Dear All,

You may be aware that CHIEF is currently experiencing an unscheduled outage. Please accept our apologies for this break in service and any disruption caused to you and your users.

As the outage is likely to be longer than four hours we have to inform you that ‘Long Term Fallback' has been invoked for CHIEF IES.

Please refer to the https://www.gov.uk/government/publications/uk-trade-tariff-imports-and-community-transport-inwards/uk-trade-tariff-imports-and-community-transport-inwards (Chapter 13) for Import Fallback arrangements. And https://www.gov.uk/government/publications/uk-trade-tariff-exports/uk-trade-tariff-exports (Chapter 16) for Export Fallback arrangements.

We will continue to liaise with our IT department advising you of any updates as and when they are received.

If you have any queries, please contact our CHIEF Operations Team at CHIEF.Operations@hmrc.gov.uk.

Regards,
HMRC

REST API Planned Downtime on Tuesday 10th January 2023 between 7:00 AM GMT and 7:30 AM GMT (30 Minutes)

Hi Team,

Please be advised that as a part of an essential system upgrade, the REST API Service requires a scheduled system downtime on Tuesday 10th January 2023 between 7:00 AM GMT and 7:30 AM GMT (30 Minutes)

During this downtime the REST API Service will be unavailable, meaning that users will not be able to connect to CCS via REST API System.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking.

CCS apologise for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

Dear Customer

EDI service update

CNS will be conducting essential maintenance, requiring a downtime of a maximum 30 minutes for our EDI server.

The maintenance has been planned to take place within the following window:

Thursday 5th January between 12:00 - 12:30pm

• Terminal Operating System messages will not reach end users.
• Shipping lines will not be able to send EDIFACT messages to Terminal Operating System.
• Unit status updates will not reach Compass.
• EDIFACT messages will be queued, and processed once the maintenance work is complete.
• Compass screens will be available for viewing, with updates following after this work is complete.

From: HMRC

We advised you earlier today of an issue with CDS declarations where VAT charges had been duplicated, we established this also duplicated excise duty.

We have implemented a fix and CDS declarations can be submitted as normal.

We will contact you again to advise how to amend or refund duplicate charges.

We apologise for any inconvenience caused.

From: tdrcommunications@hmrc.gov.uk

Hi All,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

Tuesday 20th December 2022 at 5pm until 10pm, Tuesday 20th December 2022.

There will be a complete outage within this period. Please can you inform your contacts.

Please contact us if you need to discuss anything further. We will advise if there are any problems.

Kind Regards,
TDR Communications Team

From: patrick.simpson@hmrc.gov.uk

Dear Trader,

Due to scheduled maintenance on the Customs Declaration Service (CDS), the service will be unavailable to all users from 21.30 until 23.30 on Saturday 17/12/2022
Declarations submitted during this timeframe will be processed at the end of the downtime.
Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability page.

We apologise for any inconvenience this may cause.

Patrick Simpson
Business Readiness and Live Service Team
Customs Process Owner Team | Border Service Data & Design (BSD&D)
Three New Bailey | New Bailey Street | Salford | M3 5FS

From: ccs.helpdesk@bt.com

CCS-UK Emergency Planned Downtime on Wednesday 7th December 2022 between 05:00 GMT and 08:00 GMT

Dear CCS-UK User,

Please be advised that as a part of an emergency change, CCS-UK have scheduled a system downtime on Wednesday 7th December 2022 between 05:00 GMT and 08:00 GMT.
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK