ASM

Service availability

The list below details any current or known upcoming disruption to services to the best of our knowledge. This information can change at very short notice.

Last change to the information on this page: Thursday 20 Jun 2024 13:20

Service Any current or upcoming disruption
ASM Online Services
CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Wednesday 3rd July 2024 starting at 02:30 AM BST to 03:30 AM BST (up to 1 hr)

Dear CCS-UK User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 3rd July 2024 starting at 02:30 AM BST to 03:30 AM BST (up to 1 hr).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
CDS Live Service
Planned outage on to
See message from HMRC
Dear TPEF Member,

Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 6th July 2024, 5:30am to 2am Sunday 7th July 2024, this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:

For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.

For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Thank you,
CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm Tuesday 25th June until 5pm Tuesday 25th June.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team

CHIEF Live Service
Planned outage on to
See message from HMRC
CHIEF Planned Downtime on Tuesday 25th June 2024 starting at 19:00 PM BST to 20:00 PM BST  (1 hour)
 
Dear CCS User, 
 
CHIEF Ops have advised CCS that there will be planned CHIEF downtime on Tuesday 25th June 2024 starting at 19:00 PM BST to 20:00 PM BST  (1 hour).
This is to enable HMRC to implement a series of performance upgrades.

During this downtime the CHIEF Service will be unavailable, meaning that users will not be able to undertake normal Exports clearances via the CCS-UK System. 
-       Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. 
-       Please Note: CCS-UK automated fallback has not been authorised for this outage.
 
HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com

CHIEF Test (HMUT)
CNS Compass
EDCS
MCP Destin8
NCTS/CTC
Pentant

Service History

Date/Time Service Resolution
19/06/24 10:16 - 20/06/24 11:46 NCTS/CTC
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
17/06/24 12:00 - 17/06/24 12:30 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.

This work is scheduled for the following time:

Monday 17th June 1200-1230hrs midday

During this time the following impacts will be felt:

- Compass will not be available -

- Unit status updates will not reach Compass -

- All messaging will be queued & processed after restart –


All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,

The CNS Team
16/06/24 14:00 - 16/06/24 15:15 Pentant
A number of users reported that they had received communication errors when submitting a declaration.
Declarations were successfully submitted when resent.
15/06/24 22:00 - 15/06/24 22:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Due to planned maintenance work on GVMS you will be unable to obtain and update a goods movement reference (GMR) between 10 pm and 10:30 pm on Saturday 15th June

Once the maintenance is completed, declarations submitted in this downtime will be processed.

Goods movement references (GMRs) remain mandatory for freight movements using GVMS. Hauliers without a valid goods movement reference (GMR) will be turned away. You should not turn off goods movement reference validation during this period of downtime.

We apologise for any inconvenience this may cause.

14/06/24 13:00 - 14/06/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the planned system outage due to occur between 1pm and 5pm on Tuesday 11th June 2024, will no longer take place. We will now be proceeding with maintenance on the following date:

1pm on Friday 14th June 2024 until 5pm on Friday 14th June 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards

We apologise for an inconvenience this may cause.
TDR Communications Team

14/06/24 12:12 - 14/06/24 14:06 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/06/24 10:01 - 13/06/24 11:01 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This first started on .

If your declaration is stuck on submitted please do not re-send unless ASM advise to do so.

If your declaration has a communication error please re-send.
13/06/24 06:00 - 13/06/24 07:45 CDS Live Service
Planned outage on to
See message from HMRC
CDS Planned Downtime on Thursday 13th June 2024 starting at 06:00 AM BST to 07:45 AM BST
 
Dear CCS-UK User, 
HMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Thursday 13th June 2024 starting at 06:00 AM BST to 07:45 AM BST.
This is to enable HMRC to implement a series of changes to (CDS).
Further details are as attached.
Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

HMRC has requested CCS-UK to pass on their apology for the inconvenience and to thank you for your patience. 

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

09/06/24 16:00 - 09/06/24 17:30 MCP Destin8
Planned outage on to
See message from MCP Plc
Please be advised that Destin8 will be unavailable on Sunday 9 June 2024 at 16:00 hrs for up to 90 minutes. This is to facilitate critical security updates to our servers.

If you require any further information or assistance then please contact our Helpdesk on 01394 600205 or via e-mail to help@mcpplc.com accordingly.
08/06/24 22:00 - 08/06/24 23:00 NCTS/CTC
Planned outage on to
See message from HMRC
We will be carrying out essential maintenance to the New Computerised Transit System (NCTS) GB channels only, on Saturday 08th June 2024, 10om to 11pm. Any NCTS GB data submitted during this period via the NCTS GB service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see the NCTS service availability page to check for the latest updates on system availability status.


HMRC apologises for any inconvenience.

06/06/24 14:25 - 06/06/24 21:20 CDS Test Service (TDR)
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
See message from HMRC
Hello,

We are aware of an incident affecting the CDS Trader Dress Rehearsal Environment.

This issue is currently being investigated.

We will keep our community informed as and when more information becomes available to us.

If you have any queries, please contact the TDR Comms Team at: tdrcommunications@hmrc.gov.uk

Kind regards,
TDR Communications Team
06/06/24 13:44 - 06/06/24 15:53 NCTS/CTC
Unplanned outage: Sequoia users are reporting disruption via HMRC. This first started on .
02/06/24 08:47 - 02/06/24 10:15 CCS-UK

Sequoia Users are reporting slow responses over 10 minutes to their CDS declarations.

CCS-UK are investigating the issue.


31/05/24 15:25 - 31/05/24 17:56 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This started on .


Dear Trader,

We apologise for the technical issues customers were experiencing with the Customs Declaration Service (CDS) this afternoon.

These issues have been resolved and the system is now fully operational.

We apologise for any inconvenience and will continue to work closely with customers to ensure minimal disruption.
30/05/24 09:50 - 30/05/24 16:31 CDS Live Service
Sequoia users reporting slow responses. This is affecting CDS declarations sent via all CSPs.
29/05/24 13:00 - 29/05/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

• 1pm on Wednesday 29th May 2024 until 5pm on Wednesday 29th May 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards

TDR Communications Team
28/05/24 12:00 - 28/05/24 12:30 CNS Compass
Planned outage on to
See message from CNS

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on Compass, requiring a downtime of 30 minutes maximum.
This work is scheduled for the following time:

Tuesday 28th May 1200-1230hrs midday

During this time the following impacts will be felt:
- Compass will not be available -
- Unit status updates will not reach Compass -
- All messaging will be queued & processed after restart -

All other CNS services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

With kind regards,

The CNS Team
helpdesk@cnsonline.net
Tel: 02380 799600
28/05/24 07:00 - 28/05/24 08:15 MCP Destin8
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This was first reported on .
Users experiencing a Communication Error are advised to unlock their declarations and resend.
23/05/24 19:00 - 23/05/24 20:30 CDS Live Service
Planned outage on to
See message from HMRC
To address recent performance issues, we will be delivering the first instalment of urgent maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Thursday 23rd May 2024, between 7 and 8.30 pm.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.


We apologise for any inconvenience this may cause.
22/05/24 19:00 - 22/05/24 20:38 ASM Online Services
In order to carry out essential system maintenance, ASM (UK) Ltd will be unavailable between and

During this time you will be unable to send and receive messages in Sequoia, however you can still prepare your declarations ready to send once the outage is complete.

To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.

We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
21/05/24 13:45 - 21/05/24 15:50 CCS-UK
Sequoia users reporting slow responses since
See message from CCS-UK
CCS-UK Delays in processing messages causing slow responses since Tuesday 21st May 2024 - 13.45 PM BST

Dear CCS-UK User,
Please be advised that CCS-UK is facing some delays and it’s affecting all CCS-UK users.
It has been apparent since Tuesday 21st May 2024 - 13.45 PM BST.
Customers may be experiencing delayed responses.
Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.
Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
21/05/24 11:15 - 24/05/24 16:23 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption with ILE (inventory linked exports) which includes finalising (association/closure) of CDS Air Export UCRs, arriving CDS declarations into DEP, and OLE (offline export entries). This was first reported on .
17/05/24 10:00 - 17/05/24 12:07 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .

CDS HMRC Unplanned Outage since 17th May 2024 10.00 AM BST - Resolved

Dear CCS-UK User,
This is to confirm the downtime notified above is now resolved.

HMRC have asked that we pass on their apology for the inconvenience caused and to thank you for your patience.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
15/05/24 15:00 - 15/05/24 21:00 Pentant
Unplanned outage: Sequoia users are reporting disruption via Pentant. This started on .

Resolved issue with CDS - Notification from Descartes CDS/Pentant Customer Support

CDS Response issues : Resolved

Dear Descartes Pentant Customer,

We can see the issues have been fully resolved.

If you have any concerns/issues then please contact the service desk by emailing servicedesk@descartes.com

Kind regards
Descartes CDS/Pentant Support

14/05/24 13:00 - 14/05/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

HMRC advise that the CDS TDR Service will be unavailable from:

1pm on Tuesday 14th May 2024 until 5pm on Tuesday 14th May 2024

There will be a complete outage during this period.

HMRC apologise for any inconvenience caused.

12/05/24 01:00 - 12/05/24 02:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime (services impacted – REST API) on Sunday 12th May 2024 starting at 01:00 AM BST to 02:00 AM BST (up to 1 hr)

Dear CCS-UK User, 

Please be advised that as a part of a planned maintenance, CCS-UK have scheduled a system downtime on Sunday 12th May 2024 starting at 01:00 AM BST to 02:00 AM BST (up to 1 hr)
During this time the connectivity to and from CCS-UK will not be available to you, impacting only REST API services. 
Please note that CCS-UK Services linked to CHIEF are not affected.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. 
CCS-UK apologise for the inconvenience and thank you for your patience.


Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com
07/05/24 11:40 - 07/05/24 15:45 CDS Test Service (TDR)
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
05/05/24 11:55 - 05/05/24 12:36 CCS-UK
Unplanned outage: Sequoia users are reporting no responses via CCS-UK. This appears to have started on Sunday 5th May 2024 at 10:30 am.
03/05/24 23:30 - 04/05/24 05:06 CCS-UK
CCS-UK Unplanned Outage since Friday 3rd May 2024 – 23:30 PM BST- Resolved 

Dear CCS-UK User, 

This is to confirm the CCS-UK issues have now been resolved.

Normal messaging via CCS-UK has been resumed. Please come back to us if this not the case for you.
Any messages delayed by these issue (if stored in the local queues) are now being transmitted to their destination, please allow some time for the response to be generated and sent back to you.
CCS-UK apologise for the inconvenience and thank you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
02/05/24 05:00 - 02/05/24 08:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs)
 
Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs).
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 


Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 

02/05/24 05:00 - 02/05/24 09:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST (up to 3 hrs) – Extended

Dear CCS-UK User, 
 
Unfortunately, our planned outage window is over running.
We will update you as soon as it is complete or at least every 30 minutes until complete.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com
02/05/24 05:00 - 02/05/24 08:27 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Thursday 2nd May 2024 starting at 05:00 AM BST to 08:00 AM BST – Extended

Dear CCS-UK User, 

Our planned outage completion time continues to be delayed due to unforeseen system issues when restarting.  
All changes are now backed out and the team working hard to resolve the system connectivity issues.
We will update you as soon as it is complete or at least every 30 minutes until complete.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 

23/04/24 13:00 - 23/04/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Tuesday 23rd April 2024 until 5pm on Tuesday 23rd April 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team
16/04/24 03:00 - 16/04/24 07:00 CCS-UK
Planned outage on to
See message from CCS-UK

Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 16th April 2024 starting at 03:00 AM BST to 07:00 AM BST (4 Hours)
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

Thanks and regards.

13/04/24 08:30 - 13/04/24 11:04 CDS Live Service
Unplanned outage: Users are reporting delayed responses from CDS. This started at approximately 8:30 this morning Saturday 13th April 2024. We will publish further updates as we receive them.  
See message from HMRC
HM Revenue & Customs

Dear Trader,

We are aware some customers were experiencing issues with the Customs Declaration Service (CDS) from 8:20am 13th of April 2024.

We have identified the issue where you may have experienced delayed responses when submitting your declaration. The restoration process has now been complete and these issues have been resolved and the system is now fully operational.

We apologise for any inconvenience this may have caused.
09/04/24 13:00 - 09/04/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 9th April 2024 until 5pm on Tuesday 9th April 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
08/04/24 14:16 - 08/04/24 16:15 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .

Users are reporting CDS declarations sent with a CNS badge are stuck on submitted.
We have contacted CNS to investigate and will update you as soon as we have more information.
06/04/24 22:00 - 06/04/24 23:59 NCTS/CTC
Planned outage on to
See message from HMRC

HMRC will be carrying out essential maintenance to the New Computerised Transit System (NCTS) on Saturday 06th April 2024, 10pm to 11:59pm, Any NCTS GB and XI data submitted during this period via the NCTS GB and XI service channels will be held and processed once the maintenance activity has concluded and the service is available again.

Please see NCTS service availability page to check for latest updates on system availability status.

https://www.tax.service.gov.uk/new-computerised-transit-system-service-availability

HMRC apologises for any inconvenience.

06/04/24 05:00 - 06/04/24 11:40 CCS-UK
Unplanned outage on
See message from CCS-UK
CCS-UK Unplanned Outage since Saturday 06th April 2024 – 09:05 BST 

Dear CCS-UK User, 

Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS. It has been apparent since Saturday 06th April 09:05 BST.

Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Please Note: fallback services not available, also CCS-UK cannot provide manual clearance.
Apologies for any inconvenience.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 

31/03/24 12:13 - 02/04/24 16:46 CHIEF Live Service
Unplanned outage: Users are reporting they are unable to arrive CHIEF declarations into DEP. CDS declarations are not impacted. This started on .
See message from CCS-UK Emergency CCS-UK System update @ 3pm UK time 2nd April 2024

Further to issues experienced with HMRC’s dual running of CDS and CHIEF systems, there have been issues experienced by the CCS-UK Cargo community since the UK clock change and is having a substantial impact on cargo export.

This has now been diagnosed and a change to the operation of CCS-UK is being implemented urgently to address the major impact being experienced in Freight delays across the UK.

NB: EAL (Export Arrival) messages submitted into CCS-UK by Trader and Airline systems will now need to send messages using UK time (not Zulu time as previously advised).

This change will take place at 3pm today (2nd April)

CCS-UK apologises for the disruption and short notice for this change, but it is as a result of combination of the CDS/CDA Exports transition combined with the UK Clock change to BST..

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK


Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
29/03/24 05:01 - 29/03/24 08:59 CCS-UK

Dear CCS-UK User,


Please be advised that CCS-UK continues to face message processing delays affecting all CCS-UK users.
It has been apparent since Friday 29th March 2024 - 05.10 AM GMT.
Customers may be experiencing significantly delayed responses but the system remains operational.
Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.
Apologies for any inconvenience.
Thanks and regards,


Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK


Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

28/03/24 18:55 - 30/03/24 09:26 NCTS/CTC

There are currently problems with the EU Gateway outside HMRC control, which is impacting New Computer Transit System (NCTS).


For those intending to use transit to move goods and have not yet departed, we recommend that they do not travel to an Inland Border Facility (IBF) or to start a transit movement until the system is working again.


There is more information about the Business Continuity Process in the Transit Manual Supplement (TMS).
Visit transit-manual-supplement


HMRC will continue to urgently seek updates and a resolution.


Unplanned outage: The NCTS service availablilty page is showing known issues.
27/03/24 18:30 - 27/03/24 22:09 CCS-UK

Sequoia users are reporting slow responses, this is impacting CCS-UK inventory linked declarations. This started on Wednesday.

CCS-UK are investigating the cause of the issue, we will provide an update as soon as one is available.
26/03/24 09:00 - 27/03/24 09:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 26th March 2024 until 9am on Wednesday 27th March 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team

26/03/24 07:30 - 26/03/24 08:00 CCS-UK
Planned outage on to
See message from CCS-UK

Dear CCS-UK User,

Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Tuesday 26th March 2024 starting at 07:30 AM GMT to 08:00 AM GMT (up to 30 minutes)

During this time the connectivity to and from CCS via REST API will not be available to you, impacting connectivity to CDS services via CCS-UK. There may also be slight delay on overall CDS messaging (All Users) whilst this change takes place.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS apologise for the inconvenience and thank you for your patience.

Thanks & Regards

25/03/24 11:31 - 26/03/24 09:46 ASM Online Services
Unplanned outage: Sequoia users are reporting disruption via ASM (UK) Ltd. This appears to have started on .
We are still investigating.

Services impacted:
ASM (UK) Ltd, CDS declarations via CCS-UK, CNS, MCP, Pentant and CDS direct.
CHIEF export declarations via CCS-UK. NCTS, ETSF and CCS-UK inventory. DEP and Inventory Linking/Finalisation.



Unplanned outage: Sequoia users continue to experience disruption. We are working hard to resolve and will issue a further update by 10am.
We are currently in discussion with HMRC regarding contingency processes and will provide an update as soon as we have more details.
In the meantime, we would advise you continue to prepare and save declarations but do not send them.

We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience.
25/03/24 11:31 - 26/03/24 10:07 ASM Online Services

Unplanned outage: Sequoia users continue to experience disruption. We are working hard to resolve and will issue a further update by 10am.
We are currently in discussion with HMRC regarding contingency processes and will provide an update as soon as we have more details.
In the meantime, we would advise you continue to prepare and save declarations but do not send them.

We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience.

Services impacted:
ASM (UK) Ltd, CDS declarations via CCS-UK, CNS, MCP, Pentant and CDS direct.
CHIEF export declarations via CCS-UK. NCTS, ETSF and CCS-UK inventory. DEP and Inventory Linking/Finalisation..
25/03/24 11:31 - 27/03/24 10:30 ASM Online Services
Unplanned outage: Performance has improved dramatically. If you have any outstanding declarations, please get in touch with the ASM Service Desk.

We will continue our analysis to identify the exact cause and will publish that information in due course.
  • If you have any NCTS transmissions in a state of ‘Transmission failed’, please resend the declaration or arrival.
  • If you have any CDS declarations in a state of ‘Communication error’, please unlock the declaration and resend.
  • If you have any shipments stuck on ‘Finalisation in progress’ with accepted declarations, please can you un-finalise and then re-finalise the shipment.
  • For Non-Inventory linked declarations showing 'Submitted' for more than 30 minutes, please resend.
  • For Inventory linked declarations showing ‘Submitted’, please send the LRN’s to the ASM Service Desk.
We appreciate the frustration and disruption this is causing, and we sincerely apologise for the inconvenience.
24/03/24 12:41 - 25/03/24 11:01 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on
See message from HMRC
Dear Trader,
We are aware some customers are experiencing issues with the Customs Declaration Service (CDS). We are investigating and working to resolve the issues as quickly as we can. 
If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. 

For guidance on GVMS please refer to the GVMS service availability page. 
We apologise for any inconvenience this may cause.
24/03/24 12:41 - 26/03/24 14:35 CDS Live Service
Unplanned outage:  HMRC. This started on .

Please see the link below for guidance to be followed as a result of the current issues being experienced with CDS.

https://help.asm.org.uk/sequoia/user-guides/guides/decln-cds/cds-faq/#issues-with-cds-release-440

When goods are being released to free circulation and outright payment of Customs Duty is being made by Deferment.
Please note that the Deferment Comprehensive Guarantee authorisation details are only required when Customs Duty is being deferred.
The link gives both GB and NI completion details, please only follow either the GB or XI examples, not both.
23/03/24 21:30 - 24/03/24 04:00 CDS Live Service
Planned outage on to
See message from HMRC
Due to scheduled maintenance on the Customs Declaration Service (CDS), the service will be unavailable from 9:30 pm on Saturday 23rd March 2024 until 4:00 am Sunday 24th March 2024.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) during this time will be affected.  For guidance on GVMS please refer to the GVMS service availability and issues page.

We apologise for any inconvenience this may cause.

05/03/24 13:00 - 05/03/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 5th March 2024 until 5pm on Tuesday 5th March 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team

04/03/24 15:13 - 04/03/24 17:13 CHIEF Live Service

HMRC have advised that the issue affecting associating and finalising CHIEF declarations has been resolved.

If you have any shipments stuck on finalisation in progress, please un-finalise and re-finalise the shipment.
04/03/24 12:19 - 02/04/24 16:07 CHIEF Live Service
All Sequoia Export users must be running Sequoia version 5.51 or higher.

Anyone running an older version will experience issues finalising all Exports, both CHIEF and CDS.

Instructions to upgrade can be found here 
04/03/24 11:39 - 04/03/24 15:13 CHIEF Live Service
A number of users have reported an issue associating and finalising CHIEF declarations.

CHIEF operations have been made aware and we will update you as soon as we have more information.

Please do not re-finalise consolidations or shipments as these are not being updated on CHIEF.
04/03/24 09:00 - 26/03/24 10:32 CDS Live Service

CDS Exports – Update - Monday 4th March 2024 at 09:00 GMT

HMRC have announced that export declarations for goods being moved through ALL inventory linked locations can be submitted through CDS from Monday 4th March 2024.

Users must be running Sequoia version 5.51 or higher. Instructions to upgrade can be found here

As well as several workarounds and known errors published by HMRC regarding different CDS declaration scenarios, there are a few specific things to look out for as you migrate your air inventory linked exports to CDS.
See the Sequoia Resource Centre for more information
23/02/24 19:30 - 25/02/24 15:14 EDCS
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Sequoia users are reporting no response via HMRC Badges.

Sequoia users are reporting responses now but no official updatefrom HMRC yet.
22/02/24 12:30 - 22/02/24 15:39 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .

Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge
We have contacted CNS to investigate and will update you as soon as we know more

22/02/24 12:30 - 22/02/24 15:39 CHIEF Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .

Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge
We have contacted CNS to investigate and will update you as soon as we know more

22/02/24 12:30 - 22/02/24 15:39 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .

Users are reporting Communication errors when sending CDS & CHIEF declarations with a CNS badge
We have contacted CNS to investigate and will update you as soon as we know more

20/02/24 13:00 - 20/02/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

•   1pm on Tuesday 20th February 2024 until 5pm on Tuesday 20th February 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards

TDR Communications Team
18/02/24 02:00 - 18/02/24 13:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their Faster Payments Infrastructure on Sunday 18th February, 2am to 1pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
17/02/24 18:00 - 17/02/24 19:30 CHIEF Live Service
Planned outage on to
See message from HMRC
CHIEF has a planned outage scheduled for Saturday 17th February from  18:00-19:30 UTC.

The CHIEF service will be unavailable for approximately 1.5 hours (90 minutes),  though we expect the service to return after 60 minutes or so.

Kind Regards

HMRC
15/02/24 06:00 - 15/02/24 07:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services for users connecting via REST API or MQ only) on Thursday 15th February 2024 starting at 06:00 AM GMT to 07:00 AM GMT (1 Hour).

During this time the connectivity to and from CCS-UK via REST API or MQ will not be available.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,
10/02/24 09:00 - 10/02/24 13:00 EDCS
The ASM hosted HMRC email service will be down for essential maintenance between  to 

During this time, only users connecting via this method will be unable to send messages to HMRC or receive responses from HMRC.

If you encounter issues with submissions to or from HMRC outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal.
09/02/24 09:00 - 04/03/24 09:00 CDS Live Service
Following HMRC changes implemented on Monday 19th February 2024, all Sequoia Export users must be running Sequoia version 5.51 or higher.

Anyone running an older version will experience issues finalising all Exports, both CHIEF and CDS.

Instructions to upgrade can be found here 
07/02/24 19:00 - 07/02/24 20:31 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
04/02/24 04:00 - 04/02/24 08:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their Faster Payments Infrastructure on Sunday 04th February, 4am to 8am this may have an impact on processing durations for some declarations.

 If you use Barclays please be aware:
 
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


 In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
02/02/24 16:15 - 03/02/24 00:47 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This appears to have started on ..
See message from CCS-UK
Dear CCS-UK User,

Please be advised that CCS-UK is facing intermittent issues and it’s affecting import and export responses from Chief/CDS
It has been apparent since Friday 02nd February 16:15 GMT.

Customers using all type of connectivity to CCS-UK for messaging to CHIEF/CDS may not be receiving responses or will face delayed response to their messages due to this outage.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.
Apologies for any inconvenience.

Thanks, and regards,
01/02/24 03:11 - 01/02/24 10:11 CDS Live Service
Unplanned outage: Users are receiving the following CDS error 40011 to their CDS declarations when using a currency other than GBP which is preventing declarations being lodged or accepted. CDS have been made aware and are investigating. This appears to have started on .
01/02/24 03:11 - 01/02/24 13:41 CDS Live Service
Unplanned outage: Users are receiving the following CDS error 40011 to their CDS declarations when using a currency other than GBP which is preventing declarations being lodged or accepted. CDS have been made aware and are investigating. This appears to have started on .
See message from HMRC
Dear Trader,

There has been an issue with an overnight update to exchange rates within the CDS system.We are working urgently to resolve this.Until the fix is implemented, customers can resubmit their declaration using GBP (Great British Pounds).

Please also be aware from 31 January 2024 you will no longer be able to use document code 999L for Customs Declaration Service (CDS) import declarations.

Pre-lodged import declarations made before 31 January 2024 that arrive after this date will be rejected unless the correct waiver document code has been supplied in place of 999L.

Customs Declaration Service (CDS) waiver codes for imports replacing 999L - GOV.UK (www.gov.uk)

We apologise for any inconvenience caused.

HMRC
31/01/24 10:00 - 31/01/24 11:00 Pentant
Planned outage on to . This will affect both Import and Export CDS and CHIEF declarations via Pentant, however non inventory linked should not be affected.
See message from Pentant

Notification from Descartes Pentant Customer Support

Planned Maintenance Wednesday 31st January 10:00 - 11:00
Dear Descartes Pentant Customer,
 
From Wed, 31 Jan 2024 10:00  - 11:00 GMT , the Pentant team will be executing Pentant 24.01 - regular deployment of the Pentant system, this will include a short outage per server as services are restarted.

Questions and concerns can be directed to IMC at IMC@descartes.com
Please reference CHN-38962

For additional announcements or for questions/issues, please refer to the Customer Support Portal or email servicedesk@descartes.com. 
 
Many thanks
Pentant Customer Support Team
 
 




30/01/24 13:17 - 01/02/24 17:19 CHIEF Live Service
Sequoia users are currently experiencing issues with certain CHIEF Exports stuck on finalisation in progress.

Please do not manually enter a MUCR on any new declarations until we advise that this issue is resolved.

To finalise your record, specify a MUCR (Master Unique Consignment Reference) on the shipment record, then Sequoia will automatically associate the DUCRs (Declaration Unique Customs References) of Jobs linked to the shipment to the MUCR you have specified.

Please see the following guidance - Finalise-a-shipment
30/01/24 13:00 - 30/01/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
CDS Trader Dress Rehearsal
TDR Communications Team


Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 30th January 2024 until 5pm on Tuesday 30th January 2024.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
30/01/24 12:00 - 30/01/24 13:30 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK have a planned outage scheduled for Tuesday 30th January at 12pm – 1:30pm. This outage will impact ALL CCS-UK services during this time.

The outage is required to install new CCS-UK software functionality in preparation for HMRC’s planned transition of Exports from CHIEF to CDS. This is a preparation phase for Export movement and consolidation messaging only. There is no change to the submission of Export Customs Declarations at this stage. If your business runs ITSFs or DEPs then please ensure that your software system is ready for the change post 1:30pm on the 30th. If your software system connected to CCS-UK uses EDIFACT messaging, then from this point, Exports clearance status (ROE, SOE and ICS) codes returned will all be CDS values, not CHIEF values.

** Please do not send any messages during this downtime as they may be deleted and would need resubmitting.

To reiterate, there is no change required at this stage for the CHIEF submission of Export Customs Declarations. There are further phases for the CDS migration and we will provide further comms and notifications in due course. For the outage window, please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking. Once the migration has been completed successfully, CCS-UK will send a notification to state we are now in CDS Exports Phase 1.

CCS-UK and HMRC apologises for the short notice and the inconvenience caused, thanks you for your patience.

Thanks and regards,
23/01/24 12:00 - 23/01/24 13:00 CCS-UK
Planned outage on to
See message from CCS-UK

CCS-UK Planned Downtime on Tuesday 23rd January 2024 starting at 12:00PM to 1PM GMT (1Hour)

Dear User,

CCS-UK have a planned outage scheduled for Tuesday 23rd January at 12pm – 1pm. This outage will impact ALL CCS-UK services during this time.

The outage is required to install new CCS-UK software functionality in preparation for HMRC’s planned transition of Exports from CHIEF to CDS.

This a preparation phase for Export movement and consolidation messaging only.   There is no change to the submission of Export Customs Declarations at this stage.

If your business runs ITSFs or DEPs then please ensure that your software system is ready for the change post 1pm on the 23rd.  If your software system connected to CCS-UK uses EDIFACT messaging, then from this point, route, status and import clearance status (ROE, SOE and ICS) codes returned will all be CDS values, not CHIEF values.

To reiterate, there is no change required at this stage for the CHIEF submission of Export Customs Declarations.

There are further phases for the CDS migration and we will provide further comms and notifications in due course.
For the outage window, please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologises for the inconvenience caused and thanks you for your patience.

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

23/01/24 12:00 - 23/01/24 14:00 CCS-UK
Planned outage on to
See message from CCS-UK
Extended: CCS-UK Planned Downtime on Tuesday 23rd January 2024 starting at 12:00PM to 1PM GMT (1Hour)
 
Dear CCS-UK User, 
 
Unfortunately this planned outage is overrunning its completion time. We will continue to update you until the planned work is completed. 
CCS-UK apologise for the inconvenience caused and thank you for your patience

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com Dropdown Text
16/01/24 13:00 - 16/01/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

Dear CCS Users,

HMRC has advised that there will be a planned CDS TDR downtime, on Tuesday 16th January 2024 between 13:00 PM GMT to 17:00 PM GMT (4 Hours).
Please note during this time the connectivity to and from CDSTDR will not be available to you.

We will notify you once the system becomes available again.
HMRC have asked that we pass on their apology for the inconvenience and to thank you for your patience.

 

Thanks and regards,

 

Manish Pillai
Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

15/01/24 00:01 - 15/01/24 03:00 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

CNS will be conducting essential maintenance, requiring a downtime of 3 hours for our Compass application.

The work has been planned to take place within the following window:

Monday 15th January between 00:01 – 03:00 hrs

  • Compass will not be available.
  • Unit status updates will not reach Compass.
  • All messaging will be queued and will be processed after restart.

All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
13/01/24 05:00 - 13/01/24 09:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that there will be an emergency planned outage on Saturday 13th January 2024 starting at 05:00AM GMT to 09:00AM GMT (4 Hours).

This work will only impact customers with direct connection to CCS-UK (NOT REST, VPN or Indirect Connectivity)

Monitoring will continue until 10am via email and phone. Post 10am please ensure any incidents/issues are raised as per the out of hours process via phone only, as the inbox will not be monitored proactively.

Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologises for the inconvenience caused and thanks you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
13/01/24 03:00 - 13/01/24 14:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 13th January 2024, 3am to 2pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.
10/01/24 21:07 - 11/01/24 08:00 CCS-UK
Unplanned outage: Sequoia users are reporting disruption via CCS-UK. This appears to have started on Wednesday, 10 January 2024 at 21:07 GMT.
Sequoia users are reporting slow responses. This appears to be affecting CDS declarations sent via CCS-UK. CCS UK are investigating the issue.
10/01/24 19:00 - 10/01/24 20:44 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
09/01/24 09:45 - 09/01/24 12:57 ASM Online Services

Please be aware that ASM (UK) Ltd are currently experiencing an unplanned outage.

We are unsure of the cause at this time, but we’re working on a fix.

Updates will follow.

Update outage on Tuesday, 9 January 2024 at 12:30 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 1:00PM.

Update outage on Tuesday, 9 January 2024 at 12:00 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 12:30PM.

Update outage on Tuesday, 9 January 2024 at 11:30 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 12:00PM.

Update outage on Tuesday, 9 January 2024 at 11:00 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 11:30AM.

Update outage on Tuesday, 9 January 2024 at 10:30 GMT
See message from ASM (UK) Ltd
 Unfortunately, the unplanned Helios outage has not yet been resolved.

 The issue is still being investigated.

 Further updates will be provided at 11:00AM.

06/01/24 10:15 - 06/01/24 11:00 CCS-UK
The planned outage on 06/01/2024 from 06:00 to 10:00 has been extended
See message from CCS-UK

 Dear CCS-UK User, 

 

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs) – Extended

Unfortunately this planned outage is overrunning past its 10am completion time. We will continue to update you until the planned work is completed.

 During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience. 

06/01/24 06:00 - 06/01/24 10:00 CCS-UK
Planned outage on to
See message from CCS-UK
CCS-UK Planned Downtime on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT (up to 4hrs)
 
 Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs)
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096 
Email: ccs.helpdesk@bt.com 
06/01/24 06:00 - 06/01/24 12:00 CCS-UK
Planned outage on to 10:00 GMT has been extended to 
See message from CCS-UK
Dear CCS-UK User, 
 
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 6th January 2024 starting at 06:00 AM GMT to 10:00 AM GMT. (up to 4hrs) – Unfortunately outage Extended again until 12:00 PM GMT.
We will continue to update you until the planned work is completed. 
 During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.  
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologise for the inconvenience caused and thank you for your patience. 

04/01/24 13:00 - 04/01/24 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Thursday 04th January 2024 until 5pm on Thursday 04th January 2024.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,
TDR Communications Team
 
21/12/23 06:30 - 21/12/23 07:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part of a planned maintenance, CCS have scheduled a system downtime on Thursday 21st December 2023 starting at 06:30 AM GMT to 07:00 AM GMT (30 minutes)
During this time the connectivity to and from CCS will not be available to you, impacting REST API services.
Please note that CCS-UK Services linked to CHIEF are not affected.
Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS apologise for the inconvenience and thank you for your patience.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
15/12/23 19:02 - 15/12/23 19:50 NCTS/CTC
Unplanned outage: The NCTS service availablilty page is showing known issues.
13/12/23 09:18 - 13/12/23 12:22 NCTS/CTC
Sequoia users are reporting disruption via NCTS/CTC. This appears to have started on .
See email from NCTS

We are aware of an issue with the Guarantee Management System (GMS) that may be causing guarantee issues.

This is an advisory email only and you should continue to conduct business as usual if you are able to do so. We expect a resolution shortly & for all submitted messages to flow from the queue. 

Any movements currently under Customs Control will be dealt with as a priority as soon as the system becomes fully available. 

If any further action is required, we will contact you accordingly.  

We apologise for any inconvenience caused. 


Kind regards,

Alex Shaw

NCTS Helpdesk
12/12/23 09:00 - 13/12/23 09:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 12th December 2023 until 9am on Wednesday 13th December 2023.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team
 
11/12/23 08:39 - 11/12/23 10:50 MCP Destin8
Unplanned outage: Sequoia users are reporting disruption via MCP Plc. This appears to have started on .
No response from CHIEF via MCP, MCP are investigating the issue.
10/12/23 12:30 - 10/12/23 18:32 Pentant
Unplanned outage: Sequoia users are reporting disruption via Pentant. This appears to have started on .
See email from Pentant
Subject: Descartes System - UNPLANNED OUTAGE
Dear Customer,
Please be advised that there is currently an UNPLANNED OUTAGE affecting all submissions since 1230hrs - ONGOING
Our Out-of-Hours response team are working to have the service restored as soon as possible.
We apologise for any inconvenience and will send a notification out when the the service has been restored.
09/12/23 22:00 - 10/12/23 05:00 CDS Live Service
Planned outage on to
See message from HMRC
HMRC has advised that there will be a planned CDS (Customs Declaration Service) downtime on Saturday 9th December 2023 22:00 PM GMT to 5:00 AM GMT Sunday 10th December 2023 (7 Hours).

This is to enable HMRC to implement a series of changes to (CDS).

Due to the planned maintenance work, creating, updating or embarking a goods movement reference will be affected.Further details are as attached.

For guidance on GVMS please refer to the GVMS service availability and issues page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking. 
07/12/23 17:08 - 08/12/23 00:49 CCS-UK
Unplanned outage: Sequoia users are reporting disruption with messages to CHIEF via CCS-UK. This appears to have started on .
06/12/23 08:37 - 06/12/23 10:37 CCS-UK
Sequoia users reporting slow responses. This appears to be affecting CDS declarations sent via CCS-UK.
Agent Inventory is not affected. Resubmitting the declaration is not advised

03/12/23 03:00 - 03/12/23 15:00 CDS Live Service
Planned outage on to
See message from HMRC
Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 03rd December, 3am to 3pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Thank you, 
01/12/23 13:59 - 04/12/23 11:57 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via HMRC. This appears to have started on .
Sequoia users reporting no response to certain CDS declarations. This appears to be affecting CDS declarations sent directly to CDS (badge code CDS) 
If urgent we would advise you to use a Pentant or CNS Badge if configured on your Sequoia application or revert to a CHIEF declaration
25/11/23 09:35 - 29/11/23 11:30 CCS-UK
Sequoia users reporting slow responses since . This appears to be affecting CDS declarations sent via CCS-UK.
HMRC have escalated to this issue internally.
Update #1 - See email from CCSUKSubject: RE: CDS Declarations are getting slow responses via CCS-UK badge | CUI011961252
Good Afternoon

In regards to the query of delayed message response we have escalated to our IT resolution team under ticket ref CS2076649/INC2144577.  

Kind Regard Tonny

Update #2 - See email from CCSUKCCS-UK/CDS Unplanned Outage since Tuesday 28th November 2023

Dear CCS-UK User,
Please be advised that CCS-UK/CDS is facing outage and it’s affecting all CCS-UK Connectivity.
We initially saw an issue with CDS where we were getting reports of slow response back from CDS.
As the day has gone we have started to see this impact CCS services too.  The team are currently investigating the issue.
Customers using all type of connectivity to CCS-UK for messaging may not be receiving responses to their messages due to this outage.
Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Update #3 - See email from CCSUKCCS-UK Unplanned Outage Update - Delayed responses from CDS Tuesday 28th Nov 2023 since 07.30 GMT

Dear CCS-UK User,

We are still experiencing intermittent delayed responses from CDS.
It was initially thought that the issue was the same as the HMRC CDS outage on Saturday but this is not the case and this is a separate CCS-UK issue.
We are facing delayed responses for all entries, it has been ongoing since Tuesday 28th Nov 07:30 AM.
Our third line support team are working to resolve the issue as soon as possible.

Apologies for any inconvenience caused.

Thanks and regards,

Vandhana Proddhuturi
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Update #4 - See email from CCSUKReceived 29/11/2023 @ 11:30
UPDATE CCS-UK Unplanned Outage - Delayed responses from CDS Tuesday 28th Nov 2023 since 07.30 GMT

Dear CCS-UK User,
The backlog of messages have cleared from yesterday as we now have a workaround in place.
This morning we are seeing message times are back to normal.
We did see slowness yesterday into the evening as the system was recovering.
Our teams are still investigating and working hard to identify and implement a permanent solution as soon as possible.
Apologies for any inconvenience caused.
Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
21/11/23 13:00 - 21/11/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 21st November 2023 until 5pm on Tuesday 21st November 2023.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards
TDR Communications Team

20/11/23 13:00 - 20/11/23 14:00 MCP Destin8
MCP was down and users could not send CDS declarations during this time.
19/11/23 06:00 - 19/11/23 09:30 Pentant
Planned outage on to
See message from Pentant
Planned Maintenance Sunday 19th November 06:00 - 09:30 BST

Dear Descartes Pentant Customer,

 On Sun, 19 Nov, 2023 06:00 - 09:30 GMT, the Pentant team will be executing Pentant Production Failover.

For regular patching of the Pentant environment.

Questions and concerns can be directed to IMC

Please reference CHN-37422
18/11/23 20:00 - 18/11/23 23:59 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

 Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 18th November 2023 starting at 20:00 PM GMT to 23:59 PM GMT.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.   

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

 Thanks and regards,

 Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

 Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
11/11/23 07:00 - 11/11/23 10:45 EDCS
The ASM hosted HMRC email service will be down for essential maintenance  to
During this time, only users connecting via this method will be unable to send messages to HMRC or receive responses from HMRC.
If you encounter issues with submissions to or from HMRC outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal.
09/11/23 16:15 - 09/11/23 17:15 CDS Live Service
Sequoia users reporting slow responses, with  CDS entries via CNS gateway not returning any CDS responses.
CNS are aware and are investigating.
07/11/23 13:00 - 07/11/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,
We are emailing to advise you that the CDS TDR Service will be unavailable
from:

- 1pm on Tuesday 7th November 2023 until 5pm on Tuesday 7th November 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards

TDR Communications Team
29/10/23 00:01 - 29/10/23 01:00 CHIEF Live Service
Planned outage on to
See message from HMRC
Good Afternoon

The CHIEF service will be unavailable for 2 hours on:

Sunday 29th October 2023 from 00:01 BST - 01:00 GMT.  This is due to the annual CHIEF clock change from BST and GMT so must go ahead at this time/date.

We apologise For any inconvenience this may cause

Kind Regards
HMRC
24/10/23 13:00 - 24/10/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Tuesday 24th October 2023 until 5pm on Tuesday 24th October 2023.


There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards
TDR Communications Team
22/10/23 05:00 - 22/10/23 09:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part of an emergency change, CCS-UK have scheduled a network outage for some users on Sunday 22nd October 2023 between 05:00 AM BST and 09:00 AM BST (4 Hours).

During this time the connectivity to and from CCS-UK will not be available to direct connection (IPConnect) and MPLS customers, meaning these users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologises for the inconvenience caused and thanks you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
22/10/23 00:30 - 22/10/23 02:30 CDS Live Service
Planned outage on to
See message from HMRC

Dear Customer,

 

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Sunday 22nd October 2023, 00:30am to 2:30am.


Declarations submitted during this timeframe will be processed at the end of the downtime.


Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.

 

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues


We apologise for any inconvenience this may cause.

 

HMRC

15/10/23 15:30 - 16/10/23 11:46 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .

CDS Declarations via CNS do not appear to be getting a response.
15/10/23 02:30 - 15/10/23 13:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Barclays Planned Maintenance (CDS Impact) – Sunday 15th October 2023

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 15th October, 2:30am to 1:30pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturdays and Sundays, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC 
11/10/23 05:00 - 11/10/23 07:00 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime (impacting all services) on Wednesday 11th October 2023 between 05:00 AM BST to 07:00 AM BST (2 Hours).

During this downtime the CCS-UK Service will be unavailable, meaning that users will not be able to will not be able to undertake Import and/or Exports clearances via CCS-UK.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience

 Thanks and regards,

 Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

 Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
10/10/23 13:00 - 10/10/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC

Hello,

 

We are emailing to advise you that the CDS TDR Service will be unavailable from:

 

·         1pm on Tuesday 10th October 2023 until 5pm on Tuesday 10th October 2023.

There will be a complete outage during this period. Please can you inform your contacts.                                                                                                    

Kind Regards,

TDR Communications Team

03/10/23 11:55 - 03/10/23 15:00 CNS Compass
Unplanned outage: Sequoia users are reporting disruption via CNS. This appears to have started on .
See message from CNS
Subject: Re: [Request ID :##RE-26823##] : CDS Import - No declaration response

We have identified some document routing queues currently and our technical support team are working to resolve this

We expect this to be resolved shortly but if an extended outage is needed we will put out the necessary comms.

Apologies for any inconvenience this is causing

Regards,

 Callum Day

Customer Service Analyst
Helpdesk: 02380 799600
Press 3 for Customs Declaration Service
This team is available to help with all CDS related queries
E: helpdesk@cnsonline.net
01/10/23 03:00 - 01/10/23 15:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Barclays Planned Maintenance (CDS Impact) – Sunday 01st October 2023

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 01st October, 3am to 3pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC
30/09/23 22:00 - 01/10/23 02:00 CCS-UK
Planned outage on to
See message from CCS
Dear CCS User,
Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime on Saturday 30th September 2023 starting at 10:00 PM BST to Sunday 1st October 2023 02:00 AM BST (4 hours)

During this downtime the CCS-UK Service will be unavailable, meaning that users will not be able to connect to HMRC (CHIEF or CDS) via CCS-UK.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking.

CCS-UK apologise for the inconvenience and thank you for your patience

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
27/09/23 06:30 - 27/09/23 07:30 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,
Please be advised that as a part of an emergency change, CCS-UK have scheduled a system downtime on Wednesday 27th September 2023 between 06:30 AM BST and 07:30 AM BST (1 Hour).
During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.
Please ensure you have resiliency plans in place, or avoid these times, especially in the case of perishable goods clearances you are undertaking.
CCS-UK apologises for the inconvenience caused and thanks you for your patience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com  
26/09/23 09:00 - 27/09/23 09:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
We are emailing to advise you that the CDS TDR Service will be unavailable from:

9am on Tuesday 26th September 2023 until 9am on Wednesday 27th September 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,
TDR Communications Team
23/09/23 21:30 - 24/09/23 04:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 23rd September 2023, 9:30pm to 4:30am Sunday 24th September 2023.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

HMRC
20/09/23 17:05 - 20/09/23 18:10 NCTS/CTC
Unplanned outage: The NCTS service availablilty page is showing known issues.
20/09/23 11:30 - 20/09/23 15:35 CCS-UK
Unplanned outage: Sequoia users are reporting no responses on CDS declarations via CCS-UK. This appears to have started on .
See message from CCS-UKCCS-UK Unplanned Outage since Wednesday 20th September 2023 11:30 PM BST

Dear CCS-UK User,

Please be advised that CCS-UK is facing an unplanned outage and it is impacting the CDS service.
It has been apparent since Wednesday 20th September 2023 11:30 AM BST.

Our teams are working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals as soon as we receive an update from them.

We apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

 Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
05/09/23 13:00 - 05/09/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

     
  • 1pm on Tuesday 5th September 2023 until 5pm on Tuesday 5th September 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team
28/08/23 16:34 - 04/09/23 09:00 CDS Live Service
Unplanned outage: Sequoia users are reporting disruption via CDS Live Service. This appears to have started on .
We are getting multiple reports of CDS declarations with no or slow responses on Pentant badges only
27/08/23 05:00 - 27/08/23 10:00 CDS Live Service
Barclays Planned Maintenance (CDS Impact) to
See message from CDS Live Service
Dear Customer,
Barclays Planned Maintenance (CDS Impact) – Saturday 26th & Sunday 27th August 2023
Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 26th August, 4am to 10am and Sunday 27th August, 5am to 10am this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC
26/08/23 04:00 - 26/08/23 10:00 CDS Live Service
Barclays Planned Maintenance (CDS Impact) to
See message from CDS Live Service
Dear Customer,
Barclays Planned Maintenance (CDS Impact) – Saturday 26th & Sunday 27th August 2023
Barclays will be carrying out planned maintenance on their File Gateway environment on Saturday 26th August, 4am to 10am and Sunday 27th August, 5am to 10am this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC
22/08/23 13:00 - 22/08/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from CDS Test Service (TDR)

Hello,

 

We are emailing to advise you that the CDS TDR Service will be unavailable from:

 

·         1pm on Tuesday 22nd August 2023 until 5pm on Tuesday 22nd August 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team

22/08/23 09:30 - 22/08/23 16:54 NCTS/CTC
Unplanned outage: The NCTS service availablilty page is showing known issues.
22/08/23 06:00 - 22/08/23 10:54 MCP Destin8
Unplanned outage: Sequoia users have reported MCP Inventory Linked CDS declarations are not getting responses via  MCP Destin8. This appears to have started on .
21/08/23 00:01 - 21/08/23 03:00 CNS Compass
Planned outage on to
See message from CNS Compass
 

CNS Customer Advisory

 

Dear Customer

CNS will be conducting essential maintenance on our infrastructure.

The work will take 2 hours to complete within the following window:

Monday 21st August 2023 between 00:01 – 03:00 am

During this time the following applications will be impacted:
             
o Compass will not be available. 
o Messaging will be queued and processed after restart.
   
All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
Visit our website cnsonline.net

 









20/08/23 18:00 - 20/08/23 19:00 CHIEF Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Due to planned maintenance work on our Customs Handling of Import Export Freight (CHIEF). The CHIEF service will be unavailable from 6pm to 7pm on Sunday 20th August 2023.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CHIEF could be effected during the times listed.

For guidance on GVMS please refer to the GVMS service availability page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

HMRC
20/08/23 02:30 - 20/08/23 14:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Barclays have cancelled the work planned for this weekend so this will now not go ahead, rescheduled to go ahead on Sunday 20th August 2023, 2:30 AM to 2:30 PM.

Barclays Planned Maintenance (Impacting CDS) – Sunday 20th August 2023, 2:30 AM to 2:30 PM (12 hours)

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 20th August 2023, 2:30 AM to 2:30 PM, this may have an impact on processing durations for some declarations.

 If you use Barclays please be aware:

  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC
18/08/23 17:30 - 18/08/23 21:10 CDS Live Service
Unplanned outage on
See message from CCS-UK Live Service
Subject: CCS notification | HMRC - CDS Unplanned Outage | Friday 18th August 2023 since 17:30 PM BST | CUI011957277

 CDS Unplanned Outage since < Friday 18th August 2020 – 17:30 GMT >

 Dear CCS-UK User,

Please be advised that CDS is facing unplanned outage/slow responses which is affecting all CSPs.
It has been apparent since Friday 18th August 2023 since 17:30 PM BST.
Please note that CCS-UK services linked to CHIEF are not affected.
HMRC teams are working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals as soon as we receive an update from them.
HMRC have asked that we pass on their apology for the inconvenience caused and to thank you for your patience

 
Thanks & Regards

 Anushree Gadewar
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
 
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
17/08/23 11:30 - 17/08/23 11:40 CCS-UK
Planned outage on to
See message from CCS-UK

CCS-UK Emergency Planned Downtime (impacted service: CDS) on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour)

Dear CCS User,

Please be advised that due to some exports connectivity testing requested by HMRC, CCS-UK will be having a scheduled system downtime on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour)
During this time messages to CDS via CCS-UK will be queued and transmitted post the planned downtime window.

Please ensure you have resiliency plans in place where needed, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK and HMRC apologies for the short notice and any inconvenience.

 

17/08/23 11:30 - 17/08/23 12:30 CCS-UK
Planned outage on to
See message from CCS-UK
Reminder: CCS-UK Emergency Planned Downtime (impacted service: CDS) on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour)

Dear CCS User,
Please be advised that due to some exports connectivity testing requested by HMRC, CCS-UK will be having a scheduled system downtime on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour)
During this time messages to CDS via CCS-UK will be queued and transmitted post the planned downtime window.
Please ensure you have resiliency plans in place where needed, or avoid these times especially in the case of perishable goods clearances you are undertaking.
CCS-UK and HMRC apologies for the short notice and any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk 
BT Cargo Community Systems & CCS-UK

17/08/23 11:30 - 17/08/23 12:30 CDS Live Service
Planned outage on to
See message from CDS Live Service

Reminder: CCS-UK Emergency Planned Downtime (impacted service: CDS) on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour)

Dear CCS User,

Please be advised that due to some exports connectivity testing requested by HMRC, CCS-UK will be having a scheduled system downtime on Thursday 17th August 2023 starting at 11:30 AM BST to 12:30 PM BST (1 Hour)
During this time messages to CDS via CCS-UK will be queued and transmitted post the planned downtime window.

Please ensure you have resiliency plans in place where needed, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK and HMRC apologies for the short notice and any inconvenience.

 

Thanks and regards,

 

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

 

15/08/23 12:00 - 15/08/23 12:10 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

EDI service update

CNS will be conducting essential maintenance, requiring a downtime of 10 minutes for our EDI translation application.

The maintenance has been planned to take place within the following window:

Tuesday 15th August between 12:00 – 12:10 midday

  • Terminal Operating System messages will not reach end users.
  • Shipping lines will not be able to send EDIFACT messages to Terminal Operating System via FTP or SFTP during the outage window.
  • EDIFACT messages sent via email will be queued for processing.
All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600 
14/08/23 00:01 - 14/08/23 01:00 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

Compass service update

CNS will be conducting essential maintenance on our Compass application, requiring a maximum downtime of 1 hour.
The work has now been rescheduled to take place within the following window:

Monday 14th August 2023 between 00:01 – 01:00 am

During this time the following impacts will be felt:

                 
  • Compass will not be available.
  • Messaging will be queued and processed after restart.
   All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
12/08/23 08:00 - 12/08/23 14:00 EDCS
The ASM hosted EDCS email service will be down for essential maintenance between and .

During this time, only users connecting via this method will be unable to send messages to EDCS or receive responses from EDCS.

If you encounter issues with submissions to or from EDCS outside of these times, please contact the ASM Helpdesk by raising a ticket via the ASM Service Desk Portal.

10/08/23 22:00 - 10/08/23 23:10 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Thursday 10th August 2023, 10pm to 11:10pm.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.
https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

HMRC 
09/08/23 21:00 - 09/08/23 21:30 CCS-UK
Planned outage on to
See message from CCS-UK
Dear CCS-UK User,

Please be advised that as a part of mandatory system upgrade, to deliver this CCS-UK have scheduled a system downtime on Wednesday 9th August 2023 starting at 21:00 PM BST to 21:30 PM BST.

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.   

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.
Please note that CCS-UK Services linked to CDS are not affected
Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com 
08/08/23 11:00 - 08/08/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

     
  • 11am on Tuesday 8th August 2023 until 5pm on Tuesday 8th August 2023.

There will be a complete outage during this period. Please can you inform your contacts.
Kind Regards,
TDR Communications Team
06/08/23 02:00 - 06/08/23 10:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Barclays Planned Maintenance (CDS Impact) – Sunday 06 August 2023, 2am to 10am

Barclays will be carrying out planned maintenance on their File Gateway environment on Sunday 06 August 2023 from 2am to 10am this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.

In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC
03/08/23 09:30 - 03/08/23 10:30 CNS Compass
Sequoia users reporting slow responses. This appears to be affecting CDS and CHIEF declarations sent via CNS.
31/07/23 23:55 - 01/08/23 01:05 CDS Live Service
Planned outage on to
See message from HMRC
Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Monday 31st July 2023, 11:55pm to 01:05am Tuesday 1st August 2023.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.

We apologise for any inconvenience this may cause.

HMRC
29/07/23 18:00 - 29/07/23 19:00 CNS Compass
Planned outage on to
Message from CNS
Dear Customer

Compass service update

CNS will be conducting essential maintenance on our servers, requiring a downtime of 1 hour. This work will only affect DP World Southampton.

The maintenance has been planned to take place within the following window:
Saturday 29th July 2023 between 18:00 – 19:00 pm

  • Terminal Operating System messages will not reach end users.
  • Unit status updates will not reach Compass.
  • Messages will be queued and will processed once the maintenance work is complete.
  • Compass screens will be available, but updates via EDI will be delayed by 60 minutes.

All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
25/07/23 18:00 - 25/07/23 21:00 Pentant
Planned outage on to
See message from Pentant
Notification from HMRC via Descartes CDS/Pentant Support

Planned Maintenance 25th July 2023 (SFTP connections affected)

Dear Descartes Pentant Customer,

From Tue, 25 Jul, 2023 18:00 GMT +0000 until Tue, 25 Jul, 2023 21:00 GMT +0000, the DSG IT team will be executing SSH Hardening to be applied to all servers.

Pentant customers using SFTP connections for direct communication may experience a short outage as services are restarted.

Customer connections via the Descartes GLN or FTPS should not be impacted.

Questions and concerns can be directed to IMC at IMC@descartes.com Please reference CHN-35167

Thank you.

Pentant Customer Support team

18/07/23 13:00 - 18/07/23 17:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 1pm on Tuesday 18th July 2023 until 5pm on Tuesday 18th July 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team

17/07/23 14:05 - 17/07/23 16:11 CDS Live Service
Unplanned outage on
Message from HMRC
Good afternoon TPEF,
We are experiencing issues with our Online Digital Services.  Initial impacts are being experienced across a number of services including GVMS and CDS.  CDIO are currently investigating and we will provide you with an update as soon as we can.

We apologise for any inconvenience caused

Minhaz Ahmed
Strategic Customer Manager for CSPs, Software Developers and Express Operators
Strategic Planning, Customer and Infrastructure (SPC&I), Borders and Trade
Stratford Regional Centre
Email: minhaz.ahmed@hmrc.gov.uk
16/07/23 22:00 - 17/07/23 04:00 CNS Compass
Planned outage on to
See message from CNS Compass
Dear Customer

CNS Core Infrastructure Upgrade

CNS will be performing updates to our core infrastructure starting at 22:00 BST Sunday 16th July 2023 and completing by 04:00 BST Monday 17th July 2023.
This is a 6-hour window with an expectation for 4 hours of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event that we need to undertake a rollback of the updates, CNS will require a two hour outage to all services within the 6 hour window already defined above.
Should we need to invoke the outage procedure beyond the advised window, additional contingency communications will be provided at that time.

These updates are part of a series of work performed over 6 separate occasions with the remaining schedule to be advised in due course. This is the third of 6. It is important at this stage to note that with each upgrade the risk will decrease for each deployment.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
15/07/23 22:00 - 16/07/23 00:30 CCS-UK
Planned outage on to
See message from CCS-UK
Reminder: CCS-UK Planned Downtime on Saturday 15th July 2023 starting at 10:00 PM BST to Sunday 16th July 2023 12:30 AM BST (2.5 Hours)

Dear CCS User,

Please be advised that as a part of an essential system upgrade, CCS-UK Service requires a scheduled system downtime on Saturday 15th July 2023 starting at 10:00 PM BST to Sunday 16th July 2023 12:30 AM BST (2.5 Hours)

During this downtime the CCS-UK Service will be unavailable, meaning that users will not be able to connect to HMRC (CHIEF or CDS) via CCS-UK.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable or live goods clearances you are undertaking.

CCS-UK apologise for the inconvenience and thank you for your patience

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK



Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
15/07/23 16:00 - 16/07/23 13:27 CDS Live Service
Unplanned outage: Sequoia users are reporting no responses via CDS Live Service. This appears to have started on .
See email from HMRC
We are continuing to experience technical difficulties with the Goods Vehicle Movement Service (GVMS).​ We are aware that not all goods movements on route to border locations have been able to create a valid Goods Movement Reference.​  ​Users should keep trying to access the system.

The following process can be followed:

 Vehicles or trailers may travel without a Goods Movement Reference (GMR) during this period, however you must provide alternative documentation.​

​For example, one of the following (non exhaustive): ​
·         Transit Accompanying Document (TAD) (If unable to create a TAD, then photocopies or digital copies of copy 4 of the SAD should be carried)​    
·         Movement Reference Number (MRN)
​·         Entry Reference Number (ERN)
​·         Declaration Unique Consignment Reference (DUCR) ​
·         Hauliers with empty vehicles can provide their GB EORI number​


Postal Operators moving goods between GB and the EU will not be able to provide MRNs so alternative documentation can be accepted. Similarly, confirmation that consignments which qualify for the waiver that applies to parcels moving from GB into NI can also be accepted.

We apologise for any inconvenience this may cause.
10/07/23 10:45 - 10/07/23 13:24 Pentant
Unplanned outage reported by CSP from
See message from Pentant
CDS Unplanned Outage Notification 10th July 2023 10:45 onwards.

Dear Descartes Pentant Customer,
 
We are currently experiencing CDS issues - HMRC are aware and investigating 
 
Thank you.
 
CDS/Pentant Customer Support team

09/07/23 22:00 - 10/07/23 04:00 CNS Compass
Planned outage on to
See message from CNS 
Dear Customer

CNS Core Infrastructure Upgrade

CNS will be performing updates to our core infrastructure starting at 22:00 BST Sunday 9th July 2023 and completing by 04:00 BST Monday 10th July 2023.
This is a 6-hour window with an expectation for 4 hours of CNS work. No outage is expected.
However as with any change there is a risk, classified as LOW, that a problem with the upgrade could be encountered which would require rolling back the updates.
In the unlikely event that we need to undertake a rollback of the updates, CNS will require a two hour outage to all services within the 6 hour window already defined above.
Should we need to invoke the outage procedure beyond the advised window, additional contingency communications will be provided at that time.

These updates are part of a series of work performed over 6 separate occasions with the remaining schedule to be advised in due course. This is the second of 6. It is important at this stage to note that with each upgrade the risk will decrease for each deployment.
The updates have been tested in our lower environments and we expect no disruption to Services as we update our Production environment.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
08/07/23 04:00 - 08/07/23 15:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear CustomerBarclays Planned Maintenance (CDS Impact) – Saturday 8th July 2023, 04:00am to 3:00pm and Sunday 9th July 2023, 04:00am to 11:00am

Barclays will be carrying out essential planned maintenance on their File Gateway environment and Faster Payments service on Saturday 8th July, 04:00am to 3:00pm and Sunday 9th July 2023, 04:00am to 11:00am and this may have an impact on processing durations for some declarations.

If you are making a payment to HMRC please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.


In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Kind Regards

HMRC
05/07/23 15:30 - 05/07/23 16:30 ASM Online Services
Unplanned outage: Sequoia users are reporting disruption via ASM Online Services. This appears to have started on .
03/07/23 12:00 - 03/07/23 12:30 CDS Live Service
Sequoia users reporting slow responses. This appears to be affecting CDS declarations sent via all CSPs.
03/07/23 12:00 - 03/07/23 12:30 NCTS/CTC
A number of users reported that they had received communication errors when submitting a declaration.
Declarations were successfully submitted when resent.
02/07/23 23:00 - 02/07/23 23:30 CNS Compass
Planned outage on to
See message from CNS 
The work has now been rescheduled to take place within the following window:

Sunday 2nd July 2023 between 23:00 – 23:30 pm


During this time the following impacts will be felt:
             
o TOS messages will not reach end users (CODECO, COARRI, VERMAS) but will be queued and processed after restart.
o Shipping lines will be able to send messages to TOS (COPARN, CUSCAR, COPINO & VERMAS) but they will be queued and processed after restart.
o Unit status updates will not reach Compass.
o ISU messages for both Maritime and Air will be queued, and will be processed once the maintenance work is complete.
o Compass screens will not be available for viewing.
   
All other services will be available.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
Visit our website cnsonline.net
02/07/23 01:30 - 02/07/23 13:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Barclays Planned Maintenance (CDS Impact) – Sunday 02 July 2023, 1:30am to 1:30pm

Barclays will be carrying out planned maintenance on their Faster Payments service on Sunday 02nd July 2023, 1:30am to 1:30pm this may have an impact on processing durations for some declarations.

If you use Barclays please be aware:
For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on Saturday’s and Sunday’s, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

HMRC
28/06/23 19:00 - 28/06/23 20:06 ASM Online Services
In order to carry out essential system maintenance, ASM Online Services will be unavailable between and . During this time you will be unable to send and receive messages in Sequoia.
To improve re-connection behaviour following this outage, please ensure that you are running version 5.16 (or higher) of Sequoia.
We will confirm when normal services resume.

We apologise for any inconvenience this may cause.
27/06/23 11:45 - 27/06/23 14:07 CCS-UK
Unplanned outage on
See message from CCS-UK CCS-UK Unplanned Intermittent Outage causing slow responses since Tuesday 27th June 2023 - 11.45 AM BST

Dear CCS-UK User,

Please be advised that CCS-UK is facing an outage and it’s affecting all CCS-UK Connectivity.

It has been apparent since Tuesday 27th June 2023 - 11.45 AM BST.
Customers using all type of connectivity to CCS-UK for messaging may not be receiving responses to their messages due to this outage or experiencing delayed responses.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com
27/06/23 09:00 - 28/06/23 09:00 CDS Test Service (TDR)
Planned outage on to
See message from HMRC
Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

  • 9am on Tuesday 27th June 2023 until 9am on Wednesday 28th June 2023.

There will be a complete outage during this period. Please can you inform your contacts.

Kind Regards,

TDR Communications Team
26/06/23 12:00 - 26/06/23 14:32 CCS-UK
Unplanned outage on  
See message from CCS-UK
CCS-UK Unplanned Intermittent Outage causing slow responses since Monday 26th June 2023 - 12.00 PM BST
Dear CCS-UK User,

Please be advised that CCS-UK is facing an outage and it’s affecting all CCS-UK Connectivity.

It has been apparent since Monday 26th June 2023 - 12.00 PM BST.
Customers using all type of connectivity to CCS-UK for messaging may not be receiving responses to their messages due to this outage or experiencing delayed responses.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

Thanks and regards,

Manish Pillai

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
26/06/23 00:01 - 26/06/23 02:00 CNS Compass
Planned outage on to
See message from CNS
Dear Customer

CNS CHIEF service update

CNS, together with our external providers, will be conducting essential work on our CHIEF lines, requiring a downtime of 2 hours for CHIEF access via CNS.

The maintenance has been planned to take place within the following window:

26th June 2023 between 00:01 – 02:00

The work does not require a full outage, but during this time the following impacts will be felt:     
  • CHIEF will not be available via entry software.
  • All CHIEF messaging will be unavailable for the duration, and changes will not be reflected in inventory systems.
  • ISU messaging will be unavailable.
  • All other CNS products and services will be unaffected.

CNS would like to thank you for your patience during this time and apologise for any inconvenience it may cause whilst we conduct this essential work.

Many thanks

The CNS Team.

helpdesk@cnsonline.net
Tel: 02380 799600
24/06/23 21:30 - 25/06/23 03:00 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users on Saturday 24th June 2023, 9:30pm to 3am on Sunday 25th June 2023.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed.  For guidance on GVMS please refer to the GVMS service availability and issues page.

https://www.gov.uk/government/publications/register-for-the-goods-vehicle-movement-service-service-availability-and-issues/register-for-the-goods-vehicle-movement-service-service-availability-and-issues

We apologise for any inconvenience this may cause.

HMRC
24/06/23 02:45 - 24/06/23 15:30 CDS Live Service
Planned outage on to
See message from HMRC
Dear Customer,

Barclays Planned Maintenance (CDS Impact) – Saturday 24th June, 02:45am to 3:30pm

Barclays will be carrying out planned maintenance on their Faster Payments service from 02:45am to 3:30pm on Saturday 24th June 2023 this may have an impact on processing durations for some declarations.

If you use Barclays, please be aware:
  • For payments in CDS Cash Account or Duty Deferment Account, Faster Payments is the only bank payment scheme which would normally process on a Saturday, so there is no alternative during the outage. The recommendation would be to pay into the account in advance of the outage to ensure sufficient balance was already present.
  • For Immediate Payment the alternative during the outage would be via the Online Payment Service using Corporate Credit Card or Debit Card. This doesn’t require any change to the declarations, you can choose to make the payment via any supported route, no matter which of the specific Immediate Payment MOP codes you use.
In either scenario, no declarations will be rejected, but they will be held pending release or clearance if the required funds are delayed by the use of Faster Payments during the Barclays outage.

Kind Regards

Patrick Simpson
Business Readiness and Live Service Team
Customs Process Owner Team | Border Service Data & Design (BSD&D)
Three New Bailey | New Bailey Street | Salford | M3 5FS
23/06/23 10:30 - 23/06/23 13:45 CCS-UK
CCS-UK Unplanned Intermittent Outage causing slow responses since  
See message from CCS-UK
Dear CCS-UK User,

Please be advised that CCS-UK is facing an outage and it’s affecting all CCS-UK Connectivity.

It has been apparent since Friday 23rd June 2023 - 10.30 AM BST Customers using all type of connectivity to CCS-UK for messaging may not be receiving responses to their messages due to this outage or experiencing delayed responses.

Our technical team is working to get the system back to normal as a priority, we will keep you updated with the progress at regular intervals.

Apologies for any inconvenience.

Thanks and regards,

Manish Pillai
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK
Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com
23/06/23 08:59 - 23/06/23 12:45 MCP Destin8
Users are reporting communication errors when submitting declarations. This has now been resolved