Planned Maintenance

The list below details any planned disruption to services to the best of our knowledge. Disruption to any of these can impact the performance of Sequoia.

This information can change at very short notice. Unless otherwise specified, all times are local.

Last change to the information on this page: Tuesday 31 Mar 2026 14:05

Service Start time End time Details
ASM Online Services
CCS-UK
CDS Live Service
CDS Test Service (TDR)
CNS Compass
ICS2
MCP Destin8
NCTS/CTC
Pentant
12/04/2026 05:00 12/04/2026 07:00 Planned outage on to
See message from Pentant
Dear Descartes Pentant Customer,

Phone System Planned Maintenance:

On Sunday, April 12th, from 06:00 UTC to 08:00 UTC, we will be conducting maintenance to enhance our network infrastructure.
Please be aware that there may be intermittent interruptions with these services during this maintenance period.

For any questions or concerns regarding this Change, feel free to contact the Service desk at servicedesk@descartes.com.

Many thanks
Pentant Customer Support
14/04/2026 09:00 14/04/2026 11:00 Planned outage on to
See message from Pentant

Dear Descartes Pentant Customer,

From Tue, 14 Apr, 2026 10 until Midday, the Pentant team will be executing Pentant 26.04 release

To include:
Regular release cycle of Pentant application.
Backend code updates including move to PHP 8.5
Introduction of HMRC automated report emails
Bug fixes to Dover Export displays

Questions and concerns can be directed to IMC at IMC@descartes.com Please reference CHN-60125

During this window each service will have a short outage whilst systems are restarted.

Any issues can also be raised with the service desk - servicedesk@descartes.com

Many thanks
Pentant Customer Support