The list below details any planned disruption to services to the best of our knowledge. This information can change at very short notice. Unless otherwise specified, all times are local.
Last change to the information on this page: Tuesday 25 Mar 2025 14:12
Service
Start time
End time
Details
ASM Online Services
CCS-UK
CDS Live Service
CDS Test Service (TDR)
01/04/2025 14:00
01/04/2025 17:00
Planned outage on to
See message from HMRC
We are emailing to advise you that the CDS TDR Service will be unavailable from:
2pm on Tuesday 1st April 2025 until 5pm on Tuesday 1st April 2025.
There will be a complete outage during this period. Please can you inform your contacts.
Kind regards,
TDR Communications Team
CNS Compass
MCP Destin8
05/04/2025 20:00
05/04/2025 23:00
Planned outage on to
See message from MCP Plc
Potential Impact: Significant
We strongly recommend that you review the information below
to familiarise yourself with this update and make any necessary preparations.
We have been undertaking a large-scale project to renew our
infrastructure for Destin8, Declar8, and all associated services.
Over the last few months, we have been extensively testing
our new infrastructure, and we are now ready to migrate our services.
To facilitate this migration, our services will be
temporarily unavailable for an extended downtime period commencing at the time
stated below. This date and time have been selected based on comprehensive
analysis of system usage to ensure minimal disruption for our customers.
Saturday
5th April 2025 20:00
Our
services will be unavailable for a period of up to 3 hours; during this period,
all elements will be impacted by this downtime.
Consequently, we kindly request you take note of the
following points.
CDS Connectivity
The connection to CDS will not be available during the
downtime window.
Where possible, declarants should endeavour to submit
declarations prior to 20:00 or wait until connectivity is restored upon
migration completion.
Please do not contact the National Clearance Hub during this
window as they will be unable to assist.
Visual ISL
During this time, your Visual ISL client will be unable to
reach the ISL webservice.
Any messages will be queued by your client until such a
point that the service is resumed. Once resumed, all messages will be processed
accordingly.
We appreciate that this period is longer than our usual
scheduled downtime; however, this is a significant enhancement to our
infrastructure, and additional time is required to enable our technical teams
to monitor systems throughout the migration and ensure that, once completed,
you can work securely with no issues.
