Planned Maintenance

The list below details any planned disruption to services to the best of our knowledge. Disruption to any of these can impact the performance of Sequoia.

This information can change at very short notice. Unless otherwise specified, all times are local.

Last change to the information on this page: Friday 24 Oct 2025 09:52

Service

Start time

End time

Details

ASM Online Services

CCS-UK

04/11/2025 05:00

04/11/2025 06:30

Planned outage on Tuesday 4 November 2025 at 05:00 GMT to Tuesday 4 November 2025 at 06:30 GMT

See message from CCS-UK

Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Tuesday 4th November 2025 starting at 05:00 AM GMT to 06:30 AM GMT (up to 90minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Ayyappa Swamy Lalam

Technical Associate, CCS Helpdesk

BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096

Email: ccs.helpdesk@bt.com

CDS Live Service

CDS Test Service (TDR)

CNS Compass

27/10/2025 07:00

27/10/2025 07:30

Planned outage on Monday 27 October 2025 at 07:00 GMT to Monday 27 October 2025 at 07:30 GMT

See message from **SERVICE PROVIDER*

Dear Customer

We are writing to provide you with notification that we will be performing essential maintenance on our Compass application, requiring a downtime of 30 minutes.

This work is scheduled for the following time: Monday 27th October 0700-0730hrs

During this time the following impacts will be experienced:
- Compass will be unavailable -
- Compass messaging will be suspended -
- All messaging will be queued & processed after restart -

All other CNS services will be available.

We thank you for your patience while we carry out this work.

Kindest regards
The CNS Team

MCP Destin8

NCTS/CTC

Pentant