Planned Maintenance

The list below details any planned disruption to services to the best of our knowledge. Disruption to any of these can impact the performance of Sequoia.

This information can change at very short notice. Unless otherwise specified, all times are local.

Last change to the information on this page: Tuesday 18 Nov 2025 15:10

Service

Start time

End time

Details

ASM Online Services

CCS-UK

27/11/2025 06:00

27/11/2025 07:30

Planned outage on Thursday 27 November 2025 at 06:00 GMT to Thursday 27 November 2025 at 07:30 GMT

See message from CCS-UK

Dear CCS-UK User,

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Thursday 27th November 2025 starting at 06:00 AM GMT to 07:30 AM GMT (up to 90minutes).

During this time the connectivity to and from CCS-UK will not be available to you, meaning users will not be able to undertake Import and/or Exports clearances via the CCS-UK system.

Please ensure you have resiliency plans in place, or avoid these times especially in the case of perishable goods clearances you are undertaking.

CCS-UK apologise for the inconvenience caused and thank you for your patience.

Thanks and regards,

Ayyappa Swamy Lalam
Technical Associate, CCS Helpdesk
BT Cargo Community Systems & CCS-UK

Tel: 0845 607 0096
Email: ccs.helpdesk@bt.com

CDS Live Service

CDS Test Service (TDR)

25/11/2025 13:00

25/11/2025 16:00

Planned outage on Tuesday 25 November 2025 at 13:00 GMT to Tuesday 25 November 2025 at 16:00 GMT

See message from CDS Test Service (TDR)

Hello,

We are emailing to advise you that the CDS TDR Service will be unavailable from:

1pm on Tuesday 25th November 2025 until 4pm on Tuesday 25th November 2025

There will be a complete outage during this period. Please can you inform your contacts.

Kind regards,
TDR Communications Team

CNS Compass

MCP Destin8

NCTS/CTC

Pentant