Planned Maintenance

The list below details any planned disruption to services to the best of our knowledge. Disruption to any of these can impact the performance of Sequoia.

This information can change at very short notice. Unless otherwise specified, all times are local.

Last change to the information on this page: Wednesday 21 Jan 2026 14:29

Service Start time End time Details
ASM Online Services
CCS-UK
CDS Live Service
CDS Test Service (TDR)
CNS Compass
ICS2
22/01/2026 09:00 22/01/2026 09:30 Planned outage on to
See message from the European Commission
Dear All

The DG TAXUD Service Desk would like to inform you about the scheduled system maintenance on the following application.

Unavailable application: STI

Unavailability Start Date/Time: 22/01/2026 09:00 GMT
Unavailability End Date/Time: 22/01/2026 09:30 GMT

In case of scheduled application unavailability ICS2 business Continuity Plan will be activated at the scheduled unavailability Start Date/Time. You will be notified about activation of ICS2 Business Continuity Plan measures. Before you get this notification ICS2 Business continuity plan measures must not be applied.

We apologize for any inconvenience this may cause you. Please take the appropriate actions to inform your affected users.
For further questions or information please contact National Service Desk in the country where you have legal obligation to lodge ENS or arrival notification.

Kind regards,
European Commission
Directorate General for Taxation and Customs Union 

 
See further guidance from the ASM Service Desk

During this time, Sequoia users will be unable to send or receive ICS2 messages.
MCP Destin8
NCTS/CTC
Pentant
28/01/2026 10:00 28/01/2026 11:30 Planned outage on to
See message from Pentant
Descartes Pentant Customer support

Dear Descartes CDS/Pentant Customer,

Planned maintenance 

From Wed, 28th Jan, 2026 10:00 GMT until Wed, 28th Jan, 2026 11:30 GMT, Pentant team will be executing Pentant 26.01 Regular Release.

This is the regular release cycle for Pentant application.

Move to Descartes Mailing Services for tracking automated emails:
Due to this move, automated system emails will be from @pentant.descartesservices.com going forwards, instead of @pentant.co.uk

Please check Junk/Spam folders after release if missing expected updates.

Including Bug fixes
Back end code improvements

Questions and concerns can be directed to IMC at IMC@descartes.com Please reference CHN-57698


Many thanks
Pentant Customer Support